[Resolved]  Acer — Warranty/Customer Service

Thinking buying an ACER computer? DON’T!

If you are going to throw money away, throw it my way. I made the mistake of buying an ACER Aspire 722 Netbook and within 3-4 months, the case split and a piece fell out. Not only that but the keys stick, it’s slow even with 2 gb RAM and the touch pad has a mind of it’s own. Some programs I get a flickering line that doesn’t go away.

ACER will not back their warranty. When I called customer service, I got some east Indain guy that does his best to void your warranty starting with the case is not covered under warranty. Then he wants you to mail in your computer (at your expense) while they evaluate it for CID (customer induced damage) to void your warranty, but the excuses are endless.

I took it to a local repair shop and they said they would have to remove the screen and take the case apart which would void my warranty and recommended I contact ACER, which I did. I ended up contacting a corporate office in Texas and was given an email address of [protected]@tx.acer.com where I addressed my issues with ACER.

Not only did I get no response, when I emailed again, my mail was returned. They will make it impossible for you to have them honor their warranty. They will make you jump thru every hoop imaginable to not honor their product. My computer guys also said that ACER was their #1 for repairs.

Another friend of mine had endless problems with her ACER also.

Searching for ACER complaints, at this site 94% rated it horrible out of 418 reviews.
http://www.consumeraffairs.com/computers/acer.html

This site has 3 page of complaints and about 60 reviews, all bad.
http://www.complaintsboard.com/bycompany/acer-a27149.html

At this site there 27 more complaints cost the consumers over $5200
http://acer.pissedconsumer.com/

At this site there are 462 bad reviews out of 501 reviews or 92% bad reviews.
http://www.customerservicescoreboard.com/Acer+Computers

At this site there are 10 terrible reviews
http://www.screwedbyforums.com/acer-product-reviews-consumer-complaints-reports/

This site has 71 complaints and most are about quality, repair and customer service
http://www.my3cents.com/reviews/acer

This site has a long list of complaints
http://www.akosha.com/Acer-complaints-77.html

This blog had 34 bad reviews
http://betanews.com/2006/10/30/what-s-behind-acer-s-vista-complaints/

This complaint, ACER refused delivery for service
http://www.ripoffreport.com/computer-service-repair/acer-aspire-one/acer-aspire-...⇄

This Better Business Bureau in Temple Texas had 963 complaints of which 136 were complaints of warranty and 80 about ser vice. And this only one of thousands of BBB’s.
http://www.bbb.org/central-texas/business-reviews/computers-dealers/acer-america...⇄

This site is a PERFECT example of the BS you will get trying to get your ACER warranty/service
http://www.notgoodenough.org/viewtopic.php?p=329829

This website’s survey rated ACER as the WORST
http://ctwatchdog.com/finance/2012-computer-reliability-report-lenovo-most-reliable-acer-least-reliable-apple-declined

So my friends, if you are going to throw your money away, don’t throw it at ACER. Now t’s time to post this letter at each of those websites (including ACERS)and I will do this every year,

Karl [protected]@hotmail.com