Comments
I totally agree with the previous two complaints. I had two issues this month with Beam Telecom, Hyderabad. All they do is log a ticket on your name and assure you that they will solve the problem within 24hrs. On the Contarary, we will not get any call back from them for the next 2-4 days unless you call them and remind them of your tickets that you have opened.
After all the hue and cry, they will call you on one final day and ask you what is the problem you are facing? This would make me cry and go mad at them. This is really not working and it needs to learn to pay respect to Customer's plight.
After all the hue and cry, they will call you on one final day and ask you what is the problem you are facing? This would make me cry and go mad at them. This is really not working and it needs to learn to pay respect to Customer's plight.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
4525
Pending
514
Resolved
2325
+91 91 2121 2121
+91 72 8899 9999
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
View all ACT Fibernet contact information
The customer service centre is the worst, I have experienced in my life. They force you to listen to thier costly music for minimum of 10-15 minutes to hear the call will be attended in next 24 hours. The service call is closed after 24 hours irresepctive whether it is attended by technition and no way you can open the service call once again. A new call will be openned without reference to the old and this cycle will continue indefinitely. BEAM never bothered to verify with customer whether the issue has been attended or resolved, they don't feel it is important
If anyone wants to check your patience, subscribe to BEAM !!!