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this is true with beamcable internet service. it happened in the tolichowki area, where there was a powersurge and the beam had to replace some box. but the after affects of this powersurge in their box fried my laptop chip, and another customer who happens to reside in the same building as mine had to replace his lan card on his desktop computer. two machines in the same building got the LAN chip fried due to power surge that traveled thru their internet cable. i got the same response from the tech guy who came to check my connection.
ACT Fibernet Customer Care's response, Aug 19, 2016
Verified Support
Dear Valued Customer,
Request you to share your Customer ID or registered contact number and we will get back to you.
Regards,
ACT Fibernet
Request you to share your Customer ID or registered contact number and we will get back to you.
Regards,
ACT Fibernet
The same happened to my Mac. I luckily had a warranty and got a replacement free of charge. Got on to this forum to post a complaint and am amazed to see how many people share my agony :) Beam Telecom ...wise up...OR you'll be out of customers soon. If you don't tighten up your act I'll make it my mission to save people from your company !
thanks for your responses, even we are also using beam fiber, because of fluctuation in their power supply my laptop got burnt, even we given our laptop in the service center and they are saying laptop motherboard also got burnt due the heavy power supply from the LAN cable to the system. really that costed us a new laptop. so pity and poor of service
Worst servicev aserv c
Worst service Hi,
Same thing happened to me as well. Raised a complaint request in ACT customer support. Waiting for technician response.
Thanks,
Hari Velpuri
Same thing happened to me as well. Raised a complaint request in ACT customer support. Waiting for technician response.
Thanks,
Hari Velpuri
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Please share your Customer ID or registered contact number and we will look into it.
Regards,
ACT Fibernet