[Resolved] ACT Fibernet — Poor Service

A.P.MISRA.

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Through your forum, I would like to draw the attention of all towards the poor service being rendered by Beam Cable towards its existing customer’s. I have an internet connection from them which is being frequently getting disconnected.
To lodge the complaint with them has become a herculean task as they don’t pick up the call for at least half an hour and go on repeating that ” to wait or disconnect and try after some time” where as in case of new connections immediately they respond. In case you are able to get connected to the executive he notes the number and says it will be attended within 24 hours. You go waiting and the problem does not get rectified and once again you have to repeat the same procedure to know the status of your complaint. The executive attending gives some excuses and incorrect information and never gets you connected to his Superior on the floor with the plea that he is busy attending some other call and he will ensure that he calls back with in one hour which never happens.
I hope the Beam Cable people will understand the agony of its subscribers and immediately act failing which they are forcing customers to go to Consumer Court for failure of service.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Poorna.sekhar

from Hyderabad, Telangana

I enquired for Beam telecom on June 19th and the execute in superfast speed and took all the details and money and promised me to activate the connection in 10 working days. I tried to reach the executive over phone and not picking the call. I called call centre atleast 10 times. Every time their answer is very beautifl "We are taking your complaint as high priority and our techincal people will get back you in 24 hours". If I give them call again 2 days, I will receive the same beautiful response. I don't know if they are not able to provide the connection then why them are giving proms and advertisement in those areas.... I think we need to wait atleast 2 to 3months for an internet connection which is weird...

raj555

from Hyderabad, Telangana

BEAM TELECOM SUCKS to the core

bharadwajsampath

Hi,
I have a beam internet connection with a/c no 178691.From the past 10-12 days there has been a disconnection for which I have raised complaints from day 1 till date . The Customer Support is pathetic, they haven't even responded to any of my complaints .The only thing I could do is call the customer support and enquire about my issue for which they reply very nicely saying that the issue will be taken up on priority basis, this is happening from the first day of disconnection and the technician is yet to show up .
Please kindly look into the issue .
Thanks
Bharadwaj

smilenshine

from Bengaluru, Karnataka

From last one week the speed of my connection is very slow and after evening 8, i am hardly able to connect to the net. I have been calling customer care dept but either they put me on hold for indefinite time and for the tickets registered I just get a message that the issue has been solved while nobody gets back to me for the same. This calls for high inefficiency from your end. I have been billed extra last month and am not being given the call details. Now again am i supposed to pay while i am not getting the services?This is first time that i am getting this response in last 3 years.