[Resolved]  ACT Fibernet — pending connection

Address:

Rangareddy, Andhra Pradesh

Dear sir,

I Mahender.A applied for new connection in beam telecom for the same i have contacted the customer care of the company they have an executive named moinuddin with mobile number [protected].Mr.moinuddin along with some other area officer came to my home for inspection and confirmed that connection will be available within 5 days and for the same he had collected some amount of Rs1200/- as installation and package subscription fees on 21/12/2010 with receipt no-51493.

I have applied for internet connection past 20 days back but till
now i didn't received my connection and as well as i am contacting to
the sales executive and customer care daily from last 6six days no
one feels responsible and answer from the people is tommorow it will
be connected.

The commitment was given for connection today i.e, 06/01/2011 but till
now no one has called me, i myself called to the customer care centre
and today also the same reply.

Finally today sales executive confirmed about the status of my
connection to the customer care centre people only when i made him to speak
regarding the status through my mobile in a conference call but in the
customer care centre Mr.shiva kumar who picked my call stating there
is no information being updated regarding my connection and says for
me to wait for one more day.

The reason sales executive states that this connection has to be
connected through a fiber line for which the material is not even
received from head office.

so kindly look into the matter and on the first meet with executive moinuddin
i clearly asked him for the possibility of the connection as i clearly
informed him that i will go with some other if not possible.without knowing any thing and how cum these people have collected the installation charges and commited
availability of connection and they are making me so irritative.

The major thing for this complaint is there is no body to feel responsible for my issue and i had tried to speak to there higher officials but same answer like wait for one day.