[Resolved] ACT Fibernet — New Connection pending since 15 days

parve18

from Mumbai, Maharashtra

Address:

Rangareddy, Andhra Pradesh

Hi,

I have applied for new connection with Beam Telecom on 27-Feb-2011 receipt no. BT/NCR/27353. Executive visited my house and collected cash of Rs.3000 and promised me that new connection will be provided in 5 days. Now it is 15 days and even after repeated calls to customer care[protected] the connection is not provided yet. I try to contact the executive ([protected]-Bhaskar) and he doesn't even answer his phone seeing my number. The supervisor of customer care department says it may take 24 more hours and this continues every day. When I ask to cancel the connection, he says it takes 15 to 20 days to refund the amount.

Now, tell me why should we suffer (wait for 15 - 20 days) to even get back the money which we have paid. Please help in filing a strong complaint case againt Beam Telecom, so that they don't repeat this again to other customers.

Regards,
Parvez Ahmed ([protected])

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related ACT Fibernet reviews

View all 4526 ACT Fibernet Reviews

Comments

Manoj Thorat

from Hyderabad, Telangana

I am facing the same problem. I also went for 6 moths subscription the marketing person Mr. Alikhan [[protected]] told that it will be done in 3 days. On third day I call him up and ask about it he tells me person will come to your home at 5PM no one visits same story is repeated next day. Then I file up complain with customer care [2582408] and the tell me we will get back to you in 24hrs. 24hrs pass by and no one calls back. I again try Mr. Alikhan and he promises me to call back in 30min but no one ever calls back. Many a times their phone rings but no one picks up and at times it is switched off to avoid customers.
This is ridiculous service and if this is at start what should one expect when they have our money and subscription for 6months.