[Resolved]  ACT Fibernet — Pathetic customer service & Poor Management

Hi, I would like to bring to your notice that how pathetic the beam cable customer service is. I raised an issue (Service Request# 9794556) around 8 pm on Monday 23rd Sept 2013 stating jack cable pin) is not working properly. On the same call, customer support executive assured it will be resolved in 24 hrs. Till now, I did not get any call neither from support team nor from Technical team. After I came to know that support team will any how not call customers who are facing issue, I called customer care multiple times (around 6-7 times in a day - I would have spent 100Rs each day) and each time they answer my call they assure me that it will resolved with next 2 hours by sending technician to my place. However, that did not happen. Note: Iam facing a problem which can be fixed in 2-3 mins (I dont have the tool to fix this jack, else I would have purchased cable pin and fix it myself). I have asked executives to ask their team supervisors to be on call, supervisors have come but they answered in the same way as their executives answered. This shows there is no difference between a supervisor handling a call compared to that of executive. I have escalted this issue by dropping an email to [protected]@beamtele.com, but still I didnt get any call from technical dept or technician. The reason why Iam behind these guys because, I work from home and without internet I cannot work and my billing will not happen. Since Monday, I didnt work and not sure I will be billable for these days. Not sure why support team didnt call technician to visit my place and Iam not sure how they work. Atleast with these comments, beam cable top management team will put a system in place which will resolve customer issue in 24 hrs as per their promise. Thanks,