| Address: | Hyderabad, Andhra Pradesh |
[protected]@yahoo.com
Hello,
I'm really frustrated with Beam Telecom the service provided by these service.
When I called them up for new internet connection immediately within 1/2 hrs the collection executive came to collect money.He promised me the next day it will be connected but for next day nothing happened.I had to call and follow up for minimum of 30-40 times.Customer Executives provide no answer when I spoke no result only false promises.Finally he told it will take 48hrs as in short of Fibre Cables....
Finally after I asked for Refund, he promised the next day it will be done. Was greatfull to him that it was done the next day.
This is not the end of my problems.............
Before taking the connection i had asked them about the fare usage policy for the Plan BMax-600 They clearly stated that there was no fare usage policy applied to my plan. I confirmed it 2 times, then I asked whether the speed would be delivered accurately?.They promised 90% speed guarantee.
My connection details:
· Plan : 768kbps
· Monthly Charges : 600
. Installation Chharge : 500
. Totally paid : 1100
Now after 10 days, suddenly as message comes saying 25 GB fair usage policy, your speed is now decreased to 256kbps!!! from 768kbps dis is disgusting, then I tried calling them, I tried and tried, they cannot be reached through phone! Very bad customer service. I have complained number of times but they did not responded properly and they are saying the same thing that after crossing 25Gb Limit plan will be reduced to 256kbps and low. If they are giving 256kbps its not sufficient to me. Now the next day, I am getting 128 kbps and less! This is very irritating.
It is taking too much time to download 1mb files also so much or sometimes try again. So I am requesting that Beam telecom, Hyderabad should respond to this mail they should give us plans or they should do something better as soon as possible.
Please,please never take beam, its not worth it and I hope my injustice will be solved.
Once again, worst customer service!
Never ever take beam tele.......
They are fooling the people
Thanks.
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I am Sashi G Janardhan an extremely unhappy customer of yours (Account No : 98943). I got in touch with your Call Centre on 4th June 2010 and a person from your sales department called me on 6th June 2010 morning from this mobile no : [protected]. He came to my residence on the same day evening and collected the amount of Rs 1200/- (3 months Advance for B Max 400 Plan) and promised that I will get my connection by Monday evening or latest by Tuesday afternoon.
I spoke to the same person yesterday (7th June 2010) morning and was told that he will come in the evening. But in the evening I called him umpteen times to get his phone switched off. Today morning, I called him again many times and this person is not lifting the call, this gives a very bad impression of your company and also being my first impression.
Yesterday afternoon I was given my Account Number and I thought everything is going on fine, today I got into chat with Mr Lateef and I was told that It will take 2 more days for the connection which is totally against my requirement. I had taken this connection to appear for an important online examination tomorrow. Now another 2 days I cannot wait, but will go with SIFY/Spectranet, who gives connection and then takes money.
My appeal to you is, please give me connection by evening today or else my money back
Hope will get some support from you.
In Hope,
Sashi G Janardhan