[Resolved]  Adani Gas — No response

Address:

Ahmedabad, Gujarat

I have been chasing Adani Gas over and over again but no responses, and apparently they came to disconnect the service this morning!!??

From: [protected]@hotmail.com
To: [protected]@adanigas.com; [protected]@gmail.com
Subject: FW: Attn : Customer Services Manager - REMINDER
Date: Wed, 25 Aug 2010 14:45:04 +0100

Hi,

This is my second reminder, no one has got back to me since my first email on 17th August! It has been 12 days now, can someone please revert back asap?

Many Thanks


Regards,
Ronak Dalal
Mob : [protected]




From: [protected]@hotmail.com
To: [protected]@adanigas.com; [protected]@gmail.com
Subject: FW: Attn : Customer Services Manager - REMINDER
Date: Fri, 20 Aug 2010 02:18:11 +0100

Hi,

Please see the email below which was sent on 17th August 2010. We are still awaiting a reply for the same.

Quick response will be much appriciated.

Many Thanks


Regards,
Ronak Dalal
Mob : [protected]




From: [protected]@hotmail.com
To: [protected]@adanigas.com; [protected]@gmail.com
Subject: Attn : Customer Services Manager
Date: Tue, 17 Aug 2010 07:17:41 +0100

To,
The Manager,
Adani Gas Limited

Customer Number : [protected]
B. P. No : [protected]


Dear sir,

Please note that we have not applied for a gas connection on the terrace. We have filed the complaint twice regarding the same. When we filed the complaint someone from your company attended our premises and got the no objection signed from my parents. My parents are both above 60 and do not understand the logistics and they have signed in error. My dad is paralytic and may be your representative misunderstood and installed the connection on terrace.

Even if one wants to apply for a gas connection for heated water, you would agree with me that no one would like to install the gas water heater on the 4th floor (terrace) for the heated water to be used on the ground floor bathroom. (only ground floor is being used in our house). I live in UK and do not get a chance to follow up regarding the ongoing issue, and can only chase on my arrival or during my stay in India.

I spoke to one of your representatives yesterday over the phone (Sapna Bagel) who advised me to visit the nearest Adani office and lodge the complaint once again. Due to my limited stay and time constraint I might not be able to visit and this issue will stand still once again for a while, hence this email.

We keep on receiving the invoices for the outstanding amount for the same. I would kindly request you to get the line disconnected, alternatively move the termination point to ground floor / first floor where we can, may be use the connection in the future. I am ready to pay the outstanding amount if the termination point is moved to a more viable position where it might be possible to install a gas water heater.

Many Thanks,
Ronak Dalal
Son of D K Dalal
27 Tapovan Society,
S. M. Road,
Ambawadi, Ahmedabad
380 015