[Resolved]  Air Ticket — refund of cancellation of ticket

I BOOKED A RETURN AIR TICKET FROM PATNA TO DELHI AND BACK FROM KINGFISHER AIRLINES THROUGH M/S GANPATI TOURS AND TRAVELS. MY RETURN TICKET WITH TICKET NO.[protected] FROM NEW DELHI TO PATNA BY FLIGHT IT 3335 ON 25.10.2009 AND DEPARTURE TIME WAS 1530 HRS.
THE TIMING OF THE FLIGHT WAS PREAPONED, HOWEVER NO INFORMATION OF THE SAME WAS PROVIDED TO ME. I STARTED MY JOURNEY FROM CHANDIGARH AND WAS BLOCKED IN TRAFIC JAM AND REACHED DELHI AIRPORT AT 2.55 PM. AT THE COUNTER I WAS SHOCKED TO LEARN THAT FLIGHT HAS ALREADY BEEN TAKEN OFF.

I HAD NOT BEEN INFORMED ABOUT RESHDELUMENT OF TIMINGS. I REQUESTED THE COUNTER STAFF TO SHIFT ME TO SOME OTHER FLIGHT, BUT TO NO AVAIL. FINALLY I GOT THE TICKET CANCELLED AND IT WAS INFORMED TO ME THAT THE BALANCE AMOUNT AFTER DEDUCTING CANCELLATION CHARGES OF Rs.1500 SHALL BE CREDITED IN THE ACCOUNT OF TRAVEL AGENT.

I WAS INFORMED BY THE TRAVEL AGENT THAT IT TAKES AROUND THREE MONTHS TO RECEIVE REFUND AMOUNT FROM KINGFISHER. NOW I HAVE BEEN INFORMED BY THE TRAVEL AGENT THAT THEY HAVE RECEIVED ONLY Rs.3500 AS REFUND FROM THE AIRLINES.

I AM A SENIOR EXECUTIVE WORKING IN A PUBLIC SECTOR BANK. I REQUEST YOU TO REFUND THE AMOUNT AFTER DEUCTING NOMINAL CHARGES AS THE FLIGHT WAS MISSED DUE TO RESHEDULEMENT OF FLIGHT FAILING WHICH I SHALL HAVE NO OPTION BUT TO LODGE COMPLAINT IN CONSUMER FORUM.

WITH BEST WISHES,
SURINDER KUMAR