Aircel Complaints & Reviews

This is govinda from rambhuvan wada kumbharjua goa aircel customer using aircel from last 3 years. Starting 3 years aircel was good providing download speed about 28 to 32 kbps. But since 2012 year started aircel has decrese downloading speed and providing only 4 to 5 kbps only in between it becomes zero kbps also which just not enough a 6MB song takes about 30 minutes to get download.Please aircel please increase downloading speed i request. My opinion is that aircel should provide at least 15 to 20 kbps i had complaint so many times on 198 but they did taken it seriously my friends also using aircel and they also gets bored with this speed. my number is [protected]
please fix this problem immediately.

Dear sir,
We have been beneficiaries for the last four years with your unparalleled service that you are rendering to humanity for years. All our family members are using Aircel only.But on the contrary to our credibility in you, you have deducted 30rs from my account for the last two months for using
Aircel music connect though we actually don't enjoy the fruit of this music connect.I have had enough of trying to reach your customer care many times but all in vain.So i kindly request you to unsubscribe this music connect at the earliest and reimburse the amount of 60rs to my account for the sake of maintaining stability in our credibility of your service.....My Aircel no: [protected]....Name : Kannan M....email: [protected]@yahoo.co.in
Thanking you,
Yours faithfully
Kannan.M

Here is my aircel recharging detail
Date : [protected]
Transaction ID: [protected]
Mob No: [protected]
Recharge Amount: 25.0
I recharge my aircel no. [protected] on 22nd march, 2012 using mobikwik.com, i got a message that your mobile No. has been recharge with 25 and you have got 0.0 rupees, it was shocking that i always use to recharge my mobile that way, i called-up 198 aircel helpline no. regarding this with complaint reference no. 1-[protected] and after a day they called me and i got a shocking news that 25 rupees recharge has been closed so you can't be benefited from 25 rupees, i told them that then why aircel website showing 25 rupees in there recharge list, they don't have any response they keep on saying that 25 rupees recharge has been closed just the day before i recharge.
Hope you people realize about aircel felon ..........................

Very worst service from aircel customer care center. I call for how to deactivating the sim. But they told "just broke the sim". Is this the only way to deactive the sim.. This is my 23rd complaints to them all call are closed but nothing happend from their side. I think they only need sim prices what a very worst service. I have totall 12 cug sim on aircel and going to port to idea... Aircel really waste service..

When a cell phone is stolen and the user wants to ban it from using any network,he must have access to the IMEI no of the device.The owner must report their local operator with the IMEI no,to block the device.The network provider has a shared database known as EIR(Equipment Identity Register).The network provider then puts your IMEI serial no. in that database. To communicate this IMEI no. to Central Equipment Identity Register(CEIR). CEIR also known as IMEI database, it is the central database system for various network providers.if an IMEI no. is blacklisted in CEIR the mobile will not respond to any service provider network.The IMEI is not easily changeable thus making the device useless for the thief.

This statement is very true and followed globally by all the service providers.TRAI in India also has a database to which all the service providers in India have access, however when on March 22,2012 I lost my mobile in Hyderabad (the number belongs to Bengaluru) the sim was not blocked but for locking the handset Aircel legal department said that I have to contact Hyderabad police station nodal officer blah blah which is the state where I lost handset.

Amazingly, these companies tend to portray themselves as customer friendly but they are completely insensitive to customer needs and requests.

One Mr. Prakash and Shabana from legal department of Aircel gave all contradictory statements saying "sir you have to approach the local bangalore police station to intervene Hyderabad police to provide information, the other person says sir you have to contact hyderabad police station where you lost your phone they will provide the details, Shabana says "sir only they can share the information through police of bangalore, Ms. Shabana says sir if you want to block the sim we can do sir, sir we are not authorized to block IMEI even though the phone has sensitive information we cannot help you with location details only with the police the information of the whereabouts of the last call received location can be shared, sir only through the police intervention is needed" , Prakash says I have also lost iphone and could not help myself sir, forget and forgive sir, sir you will not get the phone back neither you can block the IMEI since the information cannot be shared with the customer directly, the call details cannot be shared, you have lost phone we cannot help with you even though the sensitive information can be accessed easily by the thief we cannot help you in any way sir. Prakash says " you know all the high end model phones are sent outside india hence it is not possible to recover the handset sir. Look at remarks made by a service providers "LEGAL DEPARTMENT" how he is encouraging the thieves and thugs, being in a responsible position how can he speak like that am shocked.

Other customers information cannot be shared I understand, but about my own handset and the details of the calls and the location cannot be shared and giving free access to whoever has possession of my handset is not customer friendly service and it is too dangerous to be associated with such networks, who give freehand to the thieves and secure information to their own customer how absurd the policies are as we can see why so many thefts are happening with these people giving freedom to use the loopholes in the system to the thieves and causing inconveniences to their customer.

Please I request Aircel and this forum to help me in this as this will make the handset useless for the thief and discourage theft of mobile phones too.

I am truly amazed at the insensitive response from Aircel to their own customer

Hey, what happening there at aircel. There is a call from aircel customer care and tell an offer for aircel postpaid. And then they come and collect my id proof and give number but that sim is in "SIM REG FAILED" this is 3rd time fro me still there is no action. Worst service..

My numbers were disconnected in Jan 2012 after my interaction with the Area Sales Manager they were reactivated and again they were disconnected in the month of Feb 2012 without any intimation, I filed a complaint with customer care and nodal officer, they were reactivated in about 4 days time. Once again today at around 7pm they are deactivated. Why is Aircel playing these games ??? Is it because I pointed out the deficiency in the sales team taking documents and not submitting it at the concerned office ???? Is it because I wanted them to account for my submitted documents which can be misused to take another number???? How can a service provider activate the numbers without submission of documents??? So is it logical that a few days after activation you ask me for a new set of documents ???? I really feel that someone at Aircel is playing games with the customer which needs to be probed.

To start with, its a displeasure being with any mobile service providers. Everybody fleeces and takes the customers for a ride. People are cheated. Excess charges, rude behaviour, improper solution, sticking to their point and not ready to listen to customers' woes are a few among many issues I have faced with Aircel.

This February, I had requested to activate 3g. I called the customer care to confirm and was informed about that I will be in demo period for 2 weeks with a max download data of 250 mb. This was on Feb 11. I, promptly, called the customer care on 25th and asked them to put me on to the 202 pack that has a max download data of 500 mb.

I got the shock of my life when I saw the bill. I was charged for the data during this demo period. When I called the customer care, I was told that it was their mistake and they would adjust the charges in the forthcoming bills. I informed my bill amount does not cross Rs.400 each month and I have to wait for another 4 months to get this adjusted. I said I would rather not pay the entire amount and just pay for the services alone that I used. The executive took a complaint and in a day or two, I received a call from Aircel informing me that I used the services and I was supposed to pay. The executive says this demo period was applicable only for first time activations and not for second time activations. That was news to me in the first place. The executive said 3g was first activated last April. That was when it stuck and I said, I received a promotional sms from Aircel stating 3g was activated free of cost. Later, when the customer care called me to confirm, I straight away refused saying how can this be activated without even asking me. I told I was not interested in using 3g at that moment and asked them to deactivate it for which they said I have to call another number for deactivating. I asked why should I call when I did not even request for the service.

No customer in Aircel will have first time activation since If you have a 3g enabled handset, 3g would have been activated already by Aircel. The demo period is an eye wash, just to lure people. Customer care would not inform us about the activation before hand. Why is there no transparency? Cheating customers have become the walk of life.

The complaint is still active and they are not ready to hear to my woes and want me to pay it. People, beware of Aircel.

Dear sir

My sim is Blocked and any solution sim unblocked your adviced. please tell me.


my number [protected]

thanks and best regards

Ruchi gupta

SIR / MAM
MANE APNE GAR PARE TOWER LAGANE KE LIYE NEWS PAPER PAR ADD DAKHE
OR PHONE LAGAYA UNHONE 6500 RS PHAHLA MAGE KAHA KE COMPANE KA RULES HA
HAM NE DA DEYA OR UNHONE PHER SE PHONE KAR KE 38000 RS KE MANG KE OR KAHA
KE TAX KE LIYA PAR HAMNE MANA KAR DI YA PHERE UNKA PHONE BAND OH GAYA OR UNKA
PHONE BHE BAND AA RAHA HE SIR PLEASE HEALP USS
THANK YOU

kindly send my incoming and outgoing call and message details of january 2011 to june2011 of [protected]

Hello,

As several time I have complained for unnecessary deduction of aircel service.
I would like to elaborate this problem because this not the first time I am facing ... It happened on 1st mar 2012, Rs. 17/- was deducted from my account when I checked in the morning (2nd Mar). I have raised it to CC (customer care) with complaint no. SR[protected] (Tanushree Nayak) and she told me that it will be resolved within 48 hrs. Next day I received SMS that the complant has been resolved and then I asked it to CC regarding this but I got unsatisfactory answer and I did not get back the amount (Rs. 17/-) which had deducted from my account.

Again on 9th Mar 2012 there was deduction of Rs. 30/- happened for "Friends Zone" service which I have never subscribed and it happened at 5:22 PM, Friday. and before that I have not received any call/SMS regarding this service then how can the service has been automatically activated on my number that I am SURPRISED !! and quickly I have complained for this and CC said that the amount will be refunded to you and it happens sometime like this. sunday I received a SMS that the complant has been resolved and then again I asked it to CC regarding this and CC said that It will not refund to you.
I also contacted to head office, BBSR and the person who has taken my call. he assured me that I will get back the amount which has deducted unnecessaril. Next day I got a call from CC regarding the complaint that " Mam, I just want to know what happened... and I was let him know everythng in details and after that he told me that you will get back your amount to your account within 48 hrs.
But it gone above 1 week and response from any of the ... and even I didn't get back the amount as of now.

And specially whenever I recharged above Rs. 100/- it happens surely .. WHY ??

Kindly take into your consideration and resolve.

Thanks,
Shradhanjali Sethi

Hi
My name is Major Kulashekar Sundhar Pandiyan and I have applied for an Aircel postpaid connection. With great difficulty and after more than a week, my connection no. [protected] was activated in Feb 2012 after I personally travelled all the way to the Aircel Main Office at Bahu Plaza in Jammu from Kathua, the place where I'm presently posted, to clarify all the doubts that your staff had, along with your legal officer. On 16 Mar 2012, I get a message saying that my connection will be barred in the next 24 hrs due to non compliance of DOT guidelines. I later get a call from [protected] from a female stating that she's calling from Aircel Call center conveying the same message. On enquiring what the problem was and what documents I had to provide again, I was put on hold and after some time, I was told to submit my Proof of Identity and Address to the Kathua Aircel Center. On making this documents, I went to the Kathua Aircel Center, where I was then informed that I have to provide four Passport size photos again. I came back and called the Aircel Call center and spoke to Miss Sonia and again clarified if anything else is to be given and I didn't get any clear reply. On asking to speak to a superior/supervisor, I was told that no one was available. On asking for the Aircel Jammu Main office contact number, I was told that they didn't have it. Personally, I feel that a little hard to digest. I would like to know how you expect me to keep providing documents and photographs without having a clear idea as to what was wrong the first time. I would be grateful if you could please tell me what the error was in the initial documents and what exactly is to be provided so that the continuous trips to all your offices can be minimized and this problem can be resolved at the earliest.
Thanks.
Sundhar
[protected]

Sir

I purshased a AIRCEL device with a 3G SIM costing Rs 1800.00 on and got the connection from 1st Feb 2012. Nos are ICCID:[protected],IMSL:[protected] , MSISDN:[protected], PIN1:0000 , PUC1: 60007410, PIN2:0000, PUC2:20957360 .
I first recharged with Rs307.00. Assured sevice was 1GB download with one month validity and 1GB per month for next two months on recharge of any denomination in these two months. But nothing such has happened. Instead on recharge I got 3G data volume mixed with 2G. Not to speak of 1GB data volume as assured. Further the company does not provide proper information on message alert of recharge.

Right from the beginning of application submission I was denied proper service by the agent concernd and then the COMPANY itself. I am utterly disappointed.

My aircel no. [protected].
B'coz of gratituous bal deduction and network problem i hav been trying to switch to other mobile network, without losing my no.,
but Aircel is not giving me that unique port no. for mnp, after sending sms on 1900 and havng chat with aircel customer representatives..havnt got "unique port no. for mnp" yet.
Aircel is lootng the customers wenevr i refill my no. with bal they make illegitimate deduction and their customer service is pathetic.

[protected]@gmail.com

Please don't use Aircel 3G


I had tagged a case on 29the Feb'12 but till now no proper response.

Service Request number: 1-[protected]

We two Aircel 3g customer are living togetheer in thee same residential.
Myself(Prabhu) #[protected]
My friend's (Satheish Ramu) # [protected]

We bothe raised thee same theat no connectivity inside thee home but
giving full coverage when came out from thee home withein 20meter.So
people who are using Aircel 3G can work on thee street roads only
because inside home no good signal strengthe,very worst service in 3G
network.


Wondering why theey blame people as Aircel is giving best customer support, our
experiences its really worst service in thee market no proper response.Please don't
trust theem.

As of now I'm not receive any callupdate from your support team.

Hence,i don't want to continue withe theis useless service.Please deactivate my account.
Prabhu.R Mobile No:[protected]


unsatisfied customer,
Prabhu R

Dear Sir
My no. [protected] is registered in NCPR and I want to deregister it.I have requested many times to aircel customer care to deregister my no. from NCPR and they told me that now my no. is deregister from NCPR but it is not.My no. is still register in NCPR.

When i send sms as STOP to 1909 it says you are not register in NCPR with us.
But when i check my no. on nccptrai.gov.in , i found that my no. is still register in NCPR.

What should I do ?
Please help to dergistrr my no.

[protected]@yahoo.in

Dear Sir/Madam,

My School going daughter is getting bad messages and Missed call from this number [protected]. Please block this sim card.

Regards,
Dinesh p.
[protected]

AIRCEL NOT ALLOWED TO GO OTHER NETWORKS I PAID FULL AMOUNT BILL AND UNBILL ALSO. AIRCEL ALWAYS REJECTED (MORE THAN THERE TIMES) THIS IS MY NO'S - [protected] / [protected] / [protected] / [protected] AND I CALLED SO MANY TIMES IN CUSTOMER CARE 57777(AIRCEL) BUT THEY SAID U GO AIRCEL OFFICE AND GIVE A COMPLIANT AFTER I WENT THEY OFFICE ALSO THEY U CALL CUSTOMER CARE AND GIVE A COMPLIANT. I DNT KNOW WHERE WHICH AIRCEL OFFICE I WANT TO GO I VISIT MORE THAN 10 AIRRCEL OFFICES AND MORE THAN 10 TIME CALLED THEY CUSTOMER CARE.(KEEP IN MIND MY OUTGOING CALLS ALSO CUT) WHERE I GO AND GIVE A COMPLIANT ABOUT THIS .. PLZ HELP ME. I WANT TO COME OUT THIS COMPANY.

To,
Respacted Sir,
Sub, SIM CARD LOST ([protected] )

Dear Sir / Madam,

My Name is Shesnath Singh i Leave at Jankpuri Sahibbad Ghaziabad UP my Sim Card is Lost with phone one Month back i Herby requested to please Block this no,bcz this no is use is anohter person please do not ignore this mail & do the needfull

Your Fathfully,
Shesnath Singh
[protected]