Aircel

4 Reviews

mistersnake on Feb 14, 2012

outgoing facility barred

im shaam,

i use a 9551828883 and its a prepaid no , i had received a message that i had to submit address proof and Id proof even having submitted

as i had bought this to the shop vendor when i had being bought this sim, last thursday (9th jan 2012) i had gone to velachery

aircel office submited all the reqd docs, my outgoing facilility had got barred on the same day when i had submitted my all my reqd docs,

for this i have been communicating aircel customer care to release my outgoing facility they stated it would get activated in 2 hours 4 hrs one

day , 24 hrs nothing has happened, i have had called more than 20 times , see i need to make some official calls , what do i do now...

Shaam

3 Comments

Comments

Feb 14, 2012 by

Aircel_India

"Dear Customer,

We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. Please do get back to us at aircelsocialmedia@aircel.co.in for any other assistance.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team"

Feb 16, 2012 by

Aircel_India

"Dear Customer

We hope you have been provide with a satisfactory resolution from our team.Pls get back to us at aircelsocialmedia@aircel.co.in for any further concern.

Thanks
Aircel Customer Service Team"

Aug 10, 2012 by

amuthan123

Hi Team,

My number 9865073417. Last monday my sim card got some error message ":SIM INSERTED". So i called customer care they told me to provoide the proof again and get the duplicate sim card, So, Yesterday i went to aircel offfice from velacherry and i submitted the proof and i got duplicate sim also. but they told me sim will be activated with in 15 min. but till now it's not yet to be activated, already 28 hours are got over. Can you please give me the prober resolution. try to activate my simcard as soon as possible.

Note: I called the customer care around15 times, and i Asked the velcherry aircel office contact number, they didn't provide the prober answer, they are directly drop the call or they are redirecting me . they thing is like close the call as soon as possible. Why they are doing like this?

Regards,

S. Amuthan.