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Aircel Customer Care

Aircel Business Solutions

2nd Floor, Building No. 10A
DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:+91 124 476 5000
 +91 40 6554 1234
 +91 97 1609 9999
 +91 88 9204 1111
Fax:+91 124 429 0524
 +91 11 2699 0095
 +91 22 4260 6070
 +91 20 4140 6699
No.8-2-681/3A & 8-2- 681/3,
Lakshmi Cyber Centre, Road No.12,
Banjara Hills, Hyderabad - 500 034

A44, Mohan Cooperative Industrial Area
Near Haldirams, Mathura Road,
New Delhi – 110 044

69/1, Golden Millennium 4th Floor,
Millers Road, Vasanth Nagar,
More...
 
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Aircel Complaints & Reviews

Aircel - Disconnection of my number without any intimation and wrong information given by authorised centre near Chennai High Court about roaming charges

User
 CA.Subrat on Mar 2, 2015
1. I went to Odisha for 15 days and before leaving Chennai I went to the authorised customer care centre of Aircel near High court and they told that if I will be on Aircel network then there will be NO Roaming charges. But they charged roaming charges on incoming as well as outgoing calls. 2. They have disconnected my number on 23-02-15 saying that there is not enough credit in your account and after paying Rs.200 as part payment on same day they did not activate my account. My account activated only on 27-02-15 after reaching Chennai. 3. When I approach the customer care at High court the response...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - problem with customer care service and balance keep on deducting

User
 kvenkat1506@gmail.com on Mar 1, 2015
My name sanjay kumar using 9032520207 aircel number. My balance was keep on deducting by activating unwanted services. If i am going for help customer care service executives doesnt talking properly. They disconnecting call without hearing my problem completely. They blocking every aircel number from which i am contacting. When i am contacting from my friend number 9059648872 one customer care executive talking very negligent and blocked the number with the intimation. He disconnected my call without hearing my problem. If this problem not solved i will proceed with further action legally....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - Recharge not given

User
 Senaritra Sinha on Mar 1, 2015
Today Aircel sent me a sms saying - "RC Cash Back Offer ! Recharge with RC-19 and get additional Rs. 10 talktime in your main a/c within 24 hrs. recharge Today." I did the easy recharge. But later on I saw the TT = 0 INR, P.F.-16.91 INR, Service Tax 2.09 INR. And I cudn't call any number....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - Bill Plan & Amount Revised Request.

User
 balarajeev on Mar 1, 2015
Without my request my bill plan changed, I fully paid December bill with bill revised request. Not updated in next bill of Jan, but i paid my adjustment of request with mail intimate to aircel. Dec to Feb bill not revised my bill also asking late fee. My request has been taken by aircel & customer care (grievance) guy told, we'll discuss & call you back. But no use or not solved. I request you to please solve it....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - Wrong Number Recharge

User
 Venkatesh Waran on Mar 1, 2015
Hello Sir, Today I recharged a 3G pack for my mobile number using Paytm. But during recharge I entered wrong mobile number and number which I recharged was not even existing now. So please give me a solution to get back the money or change that transaction to my original number. Transaction Done in "9659610493" Correct Number is "9750725901". Thanks....
Complaint comments Read comments [1] Complaint category Telecommunications

Aircel - Sim activation completed. But recharge has not been done for past 2 days.

User
 Arun Infant on Mar 1, 2015
This is Arun. I bought a new aircel data sim from aircel store perungudi chennai on Feb 28th 2015 which costs Rs.400 for 4gb (30 days) at around 6PM. The person who handed over the sim said, I can start using my data pack after televerfication around 8pm. I completed the televerification and sim got activated. But I was not able to use my data. when I enquired about this in televerification, they said like recharge has not been done from aircel store. Immediately, I tried calling the store, but none picked up the call. Since it was a Saturday, do I need to wait for Monday?? When will my sim will...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Aircel - STV-49 not working properly

User
 jeet@das on Mar 1, 2015
Dear Sir/Madam, My Name is Mr Biswajeet Das Mob;-9658918921.I am a User of Aircel Network service and my Special Tarrif Voucher-49 activetes on Dt;-16/02/2015 Its validates till Dt;-18/04/2015 .But it is not working now . So Excess amount was cutof in my account.If the excess amount not refund in my account I will bound to be hesitate for legal action against you. Your"s Faithfully...
Complaint comments Read comments [2] Complaint category Telecommunications

Aircel - Not recharged after receiving money [Resolved]

User
 myal on Feb 28, 2015
i am subscriber of aircel ported from airtel number 9560447284 on 28.02.2015, my first time recharge is Rs 206 is not yet credited in my aircel balance amount since i already paid on 23.02.2015 in your office No.G-12/A, D-1, J.S. Arcade, Sector-18, Noida. Aircel store representative promised me that he will recharge in 1 hour but not yet done. doing false promise with customer? Best Regards' Mohammed Yousuf A...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Aircel - RC11 validity automatically extended

User
 Souvik Debnath on Feb 28, 2015
I have recharged RC 11 on Feb 20, 2014 for roaming purpose (Mobile number - 8801446115). As per website, it has 4 days of validity. Upon complaining over the email, Aircel Customer Care replied (Req. Id. ERN-1517164-HVKXJG), Rc.11/- pack validity is 20 days; the pack will expire 14/03/2015. Now, if look at the difference between date of recharge and expiry date, it is 23 days, not 20 days as said by CC. So it is very clear that the have made some nonsense reply. Even after that I have replied them. But there's no response. I should have charged 25p/min from Feb 24, 2015 instead of 1p/sec. Clearly,...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - HIGH BILL AMOUNTS

User
 Akash Pathy on Feb 28, 2015
HI MY NAME IS Y.K.LAKSHMIPATHY AND I AM USING AIRCEL FOR MORE THAN 10 YEARS. SINCE I SUFFER FROM LOW ECONOMY FOR A YEAR, I CANT PAY FOR THE POSTPAID BILL ALLTIME AND I LIKE TO CONVERT MY POSTPAID PLAN TO PREPAID PLAN FOR MY REQUESTED MOBILE NUMBER MOB NO. :9551898432...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Aircel - deceiving customer

User
 Aman Smart on Feb 28, 2015
DEAR SIR I RECHARGED 63 BALANCE DEDUCT FROM MY MOBILE 9914919191 FOR 1P/2 SECOND BUT NOT STILL 30 PAR MINT PLZ CORRECT IT . AND ONE MORE Q 26 I RECHARED 57 FOR 30P STD BUT ITS BY MISTAKE BUT COMPANY SHOULD REFOUND MY 63 RUPEES IF COMPANY WILL NOT MAKE 1P PAR 2 SECOND CALL RATE HEERA SINGH THANKS...
Complaint comments Read comments [2] Complaint category Utility Services

Aircel - unsubscribe pocket store

User
 Imchatoshi Molier on Feb 27, 2015
Deactivate pocket store on my no 9856308827 immediately. This is the second time that this has been subscribed on my number without my knowledge and an amount of Rs25 has been deduced each time. Why is this happening? Why should I loose my money for some service I never subscribed....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Aircel - Decuction of Account Balance without any consent of mine

User
 Rajib Pramanick on Feb 27, 2015
I, Netai Chand Chatterjee, am the owner of Aircel GSM Sim 8906079061. I registered DND through customer care representative from the very beginning of this SIM. But, surprisingly I am getting message from Aircel about deduction of account balance for activation of different services without my consent. Repeatedly I tried to contact with customer care representatives through 198 but either they could not have any answer due to server down or failed to reach them due to call termination. Moreover they activated a funny caller tune which is against my personality and hampering my social status. I sent...
Complaint comments Read comments [1] Complaint category Unauthorized charges

Aircel - talks vulgar

User
 Ajeet K Verma on Feb 27, 2015
phone number: +918802639052 is giving missed call & when called back talks vulgar. please lodge a complaint against this number and kindly block any phone calls and message from this number to my number. my number is 9811917842 regard A verma...
Complaint comments Read comments Complaint category Unsolicited Phone Calls

Aircel - Cheque Payment Not credited / updated for 10 days - Outgoing Call barred - deficiency in service

User
 PRAKASHGOVINDASWAMI, I.A.S., on Feb 27, 2015
Kindly refer the Mobile Number 9578605888 - Relationship 1-6006640477. Aircel Bill No.253380452 Bill Dated 01.02.2015 Bill Amount Rs.2004/-. For the above, a payment vide cheque no.000115 dated 16.02.2015 of H.D.F.C. Bank Limited, T. Nagar, Chennai-600 017 has been deposited in your Aircel drop box located at Spencer Plaza, Anna Salai, Chennai-600 002 on 16.02.2015. But to-day ( 27-02-2015), the outgoing call from the above mobile no. has been barred. On enquiry with your Customer Care Appellate authority 9750999209 (. Ms. Rekha) around 1.30 p.m. today, it is informed that the above cheque payment...
Complaint comments Read comments [2] Complaint category Government Organizations

Aircel - Everyday i received wrong message

User
 H S SAINI on Feb 26, 2015
Dear Sir / Madam

Everyday I received following massage on my TATA DOCOMO Mobile Number:

"Process abt to be filed in Lok Adalat Court due to default of Rs. 952/- Aircel A/c No.1-10769878604 Summon copy will be sent to your address soon Cnt: 8122010866"

But I am not taken any Aircel Mobile Number so that why send this Massage

Email: hssaini2k1@gmail.com...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Aircel - wrongly took money from me

User
 v.parthi2 on Feb 25, 2015
HI friends, i'm parthiban my mobile number is +919710445456, On 16-02-2015 my account got debited 99rs without any intimation.i dono why. me did activated any service.i went to aircel customer care (perungudi).. they did't rase any compliant they send mail to aricel nodal officer and they told wait for 24 hours..now this is 10th day i did't got my amount..i need money.PLEASE DO NOT USE AIRCEL AND DONT LOST YOUR MONEY thanks regards v.parthiban +919710445456...
Complaint comments Read comments [1] Complaint category Telecommunications

Aircel - talk time balance deducted and gprs balance less credited

User
 pankaj dhanuka ratangarh on Feb 25, 2015
My aircel no. 8302021236. balance of rs. 40 has been deducted from my main balance and i rechared a internet balane of rs. 48 in which i got only 200 mb instead of 350 mb. I already talk to cc but he didn't solve my problem. Now i m also unable to call cc bcoz cc is by but from another aircel no. I can easily call them. from this no. I called many times but cc trf my call to gprs deptt, after around 15 mnts call ended by cc. i m a common man, i haven't so much time which i can spend in calling to cc. So pls resolve my prob asap. Pankaj dhanuka 8302021236, 7503883699...
Complaint comments Read comments [2] Complaint category Unauthorized charges

Aircel Limited - duplicate sim

User
 Ravinder kumar singhariya on Feb 25, 2015
Dear sir I was using an aircel no.8802106437 from last 3-4 year.but on 9 Feb 2015 i went maharashtra..somebody has stolen my cellphone.i was using above no with my phone.i have done FIR .when i come to delhi i close my sim by customer.he sugest me for duplicate sim .when i went to aircel outlet.they reduce me for giving me duplicate sim they are saying that the sim is not matching with my id proof.i told them them i can give u all the detail regarding my sim and also show my fir with my phone bill.and request many time but they dont give me my sim.i have complaint in aircel authority but they dose...
Complaint comments Read comments [1] Complaint category Telecommunications

Aircel - Aircel Worst service and show room cheating customers

User
 priyammanju on Feb 24, 2015
I am using aircel network no 9865521739 from in 2003 on wards till now, but I have received massage from Aircel on 17/02/15 after noon sms for “ Dear Customer, Kindly submit your valid proof at nearest Aircel store / Distributor to enjoy uninterrupted services, than after evening my number status is barred (incoming & Outgoing calls), I was asking customer care above the facing my problem, they also guide to me above sms information that ‘ you were received SMS one week before by care person’ But I was not received that type any information from AIRCEL one week before. After on 18/02/15...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

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