Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 21%
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6456
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

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Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts



Additional info
Customer Care

Contact / Inquiry Form

Hyderabad

No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore
69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel: +91 97 6809 9990, +91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000.
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel: +91 42 2650 2583, +91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350

View More Information...

Customer satisfaction rating
21%
Complaints
6456
Responses
4823
Resolved
236
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (561)

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Aircel Customer Care related pictures (561)

Aircel Complaints & Reviews

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Aircel — Top up not recharge

 Arundao.1 on Jul 27, 2016
I have rechared with Rs. 60/- through my SBI bank account .The amount deducted from my bank account but rechage is not done in my mobile no.9097163320 & my txn id is GU4628488506....
Complaint comments  Read comments Complaint category Telecommunications

Aircel — Due to sudden reduction of my balance

 Nishanth janga on Jul 27, 2016
I had just done a recharge of RS.20/- yesterday night and by today morning all of my balance is deducted...Even any pack is not activated...Every time i take a new sim this is the problem i face. I need my balance should be refunded back. Y would you people always cut the talktime from newly activated numbers. Every time i take a new sim this is the problem i am facing. I just want to add my vocher balance into my account...
Complaint comments  Read comments [1]Complaint category Other

Aircel — Complaint regarding unexpected deduction in main balance

 Dinesh Babu S on Jul 26, 2016
To whom so ever it may concern
Hi
This is dinesh. I would like to bring to your kind notice that my
main balance got deducted unexpectedly for using Internet.
I was intimated by your customer care that I used Internet over the
available MB in my data balance and that is why you got deduction in your
main balance.
But I have attached a *screenshot* of my available data balance of
1450MB for Rs.393 pack with the validity of 14, Aug 2016 which I checked
recently through your aircel.com. So how do you explain that. *And you can
not...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Rate of power changed with in 33 days instead of 180days

 Lalita Maji on Jul 26, 2016
My phone No-9832277302 which is ported from reliance smart to aircel on 14.06.16.When ported my power tariff rate was aircel to aircel @ 10paise/min and retailer said this power will be valid for 6 months . But today (26.07.16) rate of tariff changed from 10 paise/min to 100 paise/min for aircel to aicel local call . Please do the needful to rectify the above mistake ....
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Aircel — Rude Conversation

 Knowvivek Kumar on Jul 26, 2016
Hello Team,

We own an Aircel number.We have subscribed to a 3G data pack.
Unfortunately, we are not getting this service continuously, meaning, 3G services are not provided to us effectively.
Most of the time we are getting 2G bands.

In order to log a complain to this, we contacted customer care for Aircel on 26th July.The representative logged a ticket for this and also assured that our problem will be solved within 27th of this month.We again called the customer care, and this time it was something new and unexpected.
A representative named "Ranjeet...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Additional 934 rs a payment added in monthly bill

 sumitparjapati on Jul 26, 2016
Dear sir/ madam,
I am using aircel mobile number from last 4-5 years including four other numbers under bel 888 cug plan, please note that this time excess bill charged as a montly bill by aircel

In the attached bill 934 rs added for roaming charges for internet, until in my mobile number having unlimited 2g plan activated then on what basis aircel added the 934 rs for the subject mobile number for internet usage during roaming.

It is requested you to please correct my bill till the time i am unable to pay my bill. when i will contact the aircel customer care...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — Balance and pack [Resolved]

 vishutanwar on Jul 26, 2016
Sir! Mane kuch time pahle aircel ka conection liya tha... jb bi m usme koi pack activate krwata hu mere charge lag jate h lekin... activate ni karte... m unse complaint krne k liye call krta hu to wo uthate ni h... 20 dino mai 3 baar hi uthaya h... kbi bolte h service down chal rahi h ...to kabi bolte h 8 ghante baad call krna... uske baad fir 4_5 din tk ni uthate... mera kafi balance khrab kr chuke h ye......
Complaint comments  Read comments [3]Complaint category Other

Aircel — Recharge cheating

 poonam goel on Jul 25, 2016
Aircel is a cheater company, , they are not complete their promises, ,
I was recharge my ph last 22 july with balance recharge and net recharge, , they promises to me that they give me benifits on that recharge but till they have not done their work, , and now they are not receving my call and not ragistered my complain against recharge..
What i do, , , ?
I also complain against aircel in cunsumer court for these purpose.....
Complaint comments  Read comments [1]Complaint category Other

Aircel — Port code request

 anbarasans on Jul 25, 2016
This is Anbarasan Facing an issue in Aircel Mobile number 9688105390.I had requested for port code to change my network from aircel to other network.I had send an port request to aircel on March and they had issued a port Code.But the code was expired before the porting process taken place.After that from April to till date I had send a port Request to 1900 as per the instructions of aircel customer care officials.But I had never received a response for my request .I had spoken to some of the higher official named as Rajesh Kumar, Priya and some other at different intervals and they had told that...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Aircel sim not activated till now

 Meetu Threja on Jul 25, 2016
Bought sim from vikaspuri outlet 15 days but it has not been activated till now. Visited the outlet but it has been closed. Called customer care, was advised to visit the nest nearest outlet which is at jail road. Took the address from the executive as well as from the internete i. E. C-7, fateh nagar. But, this address is for airtel store. Frustrating!! The sim shows valid till 2nd august. If the vikaspuri outlet has been shifted somewhere, they have my details, they can atleast let me know by calling me if anything is missing. I had given them my id proof as well. I have paid for the sim, i should...
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — Faltu ki skeem lagi hui hai.

 sanjaysadhnanews on Jul 25, 2016
Mera naam sanjay jaiswal hai. my mob no - 8574006982 yeh hai is par faltu ki skeem laga kar be wajah paisa kata ja raha hai, mujhe apne number par kisi bhi prakar ki skeem nahi chahiye, agar aap aisa karoge to mai aircel ka sim use karna band kar dunga. atah aap se nivedan hai ki mere is number se sari skeem hata de or do not disturb (dnd) laga de. jisse ki mai aap ki company ka sim use kar saku varna mujhe majboori vash is company ka sim band kar dunga jo ki mai aisa nahi karna chahta. mere naumber se sabhi prakar ki lagi hui skeem hata kar dnd laga de...
Thank you....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Aircel — 1 gb data over in 5 days

 sonali mohan deshmukh on Jul 25, 2016
Dear sir,

I have recharged data pack of rs. 98 for 1 gb data - 28 days on 13 july 2016 but this data over on 4 days.
Again i have recharge for rs. 98 for same pack & again it is over in 5 days without any usage.

I have tries so many times to customer care but unable to connect.

Kindly resolve this issue urgently on top priority.

Thanks & regards,

Sonali jondlale
8796759986...
Complaint comments  Read comments [1]Complaint category Internet Services

Aircel — Need refund to my mobile

 alanbond007 on Jul 24, 2016
Have already registered a complaint about refund. i don't need any bank transfer. refund the deducted amount of 55rupees to the number which i got lost.. or else i will stop using your service and register the case.
Mob num:8344828717
Dear user, bollywood beauty at rs.35 for 7 days will be renewed in the next 1 day or based on balance available. to unsubscribe sms stop 155223
Thank you for choosing masti club at 50.0. you have been charged inr 50.0 for 15 days. to stop sms stop to 155223...
Complaint comments  Read comments [8]Complaint category Doctors

Aircel — Irrelevant balance deduction

 Tanwir Khan on Jul 24, 2016
I had 150 rupees in my main balance 2 and i made some where around 5-6 calls of maximum duration of 5 mins and all of asudden i have noticed my main balance2 is reduced to 68 rupees then i contacted the customer care there i asked the executive abuot the deduction he told me bare on the the line so that he can transfer the call to his seniour but he disconnected the call from his side and now i am not getting connected to the customer care number if i will not get the details of my balance deduction i am going to switch to another company because i will never want to be a part of a company who is...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Postpaid very worst service

 Gurumurthy Renganathan on Jul 24, 2016
I have Rs.210 in prepaid and I was changed prepaid to postpaid but the amount is not reflected in postpaid bill hence i have raised a complaint in aircel but the issue is not resolved more than 25 days, I have called daily customer-care and explain this issue but there is no proper response to get resolved the issue. There is no major issue in prepaid but after converted to postpaid i am having headache. I am not sure what need to be done on this fix the issue.
mobile number: 9094846136...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Roaming network can't use internet

 suprindro on Jul 24, 2016
Sir i use hyderabad aircel sim in hyderabad. But network strengh is very low. So i cannot found the real aircel network but i got aircel roaming network sometimes. It can use. No roaming charge taken for use this sim in this time. But i cannot use internet when it has roaming. When i turn on data then it has again in emergency call only. Again i turn off the network and i will get roaming network again. Actually i buy aircel sim for internet. All are occuring in this state. I dont know what to do now. How can i use the internet when it has roaming network. Please help me....
Complaint comments  Read comments [1]Complaint category Internet Services

Aircel — Losses of main balance

 bimoti on Jul 24, 2016
I have a aircel sim. Its balnace is deducted every time. I has lost around rs 1000. Balance cutting was starting from 3 month ago around. I dont know how to solved this problem. When i am keeping the around one day, it is sure to cut the balance. I dont want to use this because of deduction the balance but it is used in banks and many others things. So plese help me to overcome thos problem if you solved the problem i will very thankful to you....
Complaint comments  Read comments [1]Complaint category Broadband

Aircel — Balance deduction many times

 Mr. Gopal on Jul 24, 2016
Sir,

I and my family is using aircel network total 6 sim..

One of my number is 9504485974.
In the same number there is a balance deduction issue.
For the same i called cust care, they did not raised my complain nor returned my money back.

Also i visited customer care office, there representative checked and confirmed me that all value added service had been deactivated.

But still i am facing the same, my problem is not resolved yet.

Please check and confirm....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Charging without knowledge

 Bhuvan Ram on Jul 23, 2016
Without my knowledge they have charged for dazzling queen service. I was surfing in the mobile net and suddenly the activation message appeared. So please kindly return the amount they charged to my account. And this happens often. Out of my patience iam complaining this time.
Please stop the service immediately as it reminds me that it will renew in 7 days.
And please give me back my 35 rs to my account...
Complaint comments  Read comments [3]Complaint category Other

Aircel — Aircel regarding micro sim

 manoj panja on Jul 23, 2016
To the concerned person

My aircel no is 9804646403. I exchange normal sin to micro sim from gariahat store on 23-jul-2016 at 3.30 pm, they tell me that service will be activate after 2 hours but after inserting new sim at 6 pm on my moto g phone they are showing no service.

After that, call aircel customer care from my dad aircel no they tell that this no - 9804646403 already activate.

Please resolved this issue.....
Complaint comments  Read comments [2]Complaint category Telecommunications

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