Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 21%
Submit a Complaint
6217
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

TwitterFacebookLinkedInGoogle+
Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts


Additional info
Customer Care

Contact / Inquiry Form

Hyderabad

No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore
69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel: +91 97 6809 9990, +91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000.
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel: +91 42 2650 2583, +91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350

View More Information...

Customer satisfaction rating
21%
Complaints
6217
Responses
4547
Resolved
216
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (528)

Complaints with pictures are more trusted and informative    View all

Aircel Customer Care related pictures (528)

Aircel Complaints & Reviews

Sort by:

Aircel — Subscribing to any pack n deduducing money by themselves

 atulnisha on May 29, 2016
My aircel number is 9504417369. I am really fed up.On I guess 22nd of may they deduced I reckon 35rs and now today on 29th of may they again deduced some oney..the worst part is its cutomer care support unit.they don't help as well as if asking they used to say no your money will not be given.but my problem is why any pack is subscribed when I am not doing it and reducing money for it.customer support people are illmanered n irrelevant guys....
Complaint comments  Read comments Complaint category Products & Services

Aircel — 1 Monh Call details

 op lokanda on May 29, 2016
Sir, I got lot of wrong calls and missed calls to my Aircel number. Please send me the incoming and outgoing calls list of my number for the current month( May-16 ).Please send me the calls list of my number to my mail id as early as possible. My Aircel Prepaid account number is 7619769118 My email id is: oplokanda@gmail.com Thanking you sir. Yours sincerely, Omprakash Sharma...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — For my balance cutting and not give me rest data

 Rajeevnandan2 on May 29, 2016
My Mobile No is:- 9122672052 and i get a message from aircel recharge with Rs225 and you will get 3 gb 3g data i recharge this after recharging this i get only 1400 mb and after calling customer care it will say after consuming all data you will get rest 1.5 gb data but i didn't get any data and when i try to communicate the 198 customers care didn't respond me and on 29 may 2016 my 5 rs is cutt from my main account i want to get all balance from aircel both data+5 rs...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Complain about balance deduction on self activated vas

 i_m_angry on May 28, 2016
I m really frustrated about all the mess aircel carries on with my mobile balance very frequently... at 12:24 am on 28/5/16 my account was credited with rs100... at 7:40 am on account of Non Stop Music Station and Fun TV, rs 60 and rs 15 were deducted respectively... this was really embarrassing since i havent suscribed any of these... when i talked to customer care executives they told me everytime to call back since their server was down... and finally after 2 or 3 attempts i was unable to even contact them .. then i called them with the other aircel no. and he also said the same thing... second...
Complaint comments  Read comments Complaint category Unauthorized charges

Aircel — Masti club

 Rehana Bint Abdul Rahman on May 27, 2016
Myself rehana, i have been using aircel from past a year, and until last week i have never recharged more than 50/-rs., so there was no issues, and last week i went for a bulk recharge of 300/-rs, it have been just 9 to 10 days, and by today (27-05-2016, at 04.09 p. M.) masti club have been activated automatically, and i have been charged 99/-rs for this pack for 30 days, i cant believe how fraudulently the company acted! And this could never happen by mistake, because i handle my mobile very carefully, even kids don't touch my mobile, nothing could have happened without my knowledge, this is really...
Complaint comments  Read comments Complaint category Unauthorized charges

Aircel — Billing problem for my mobile number

 kumarsjp on May 27, 2016
Hi this is kumar form chennai

Few months back only i changed my airtel number to aircel postpaid
My mobile number 9500106642
Last month only iam getting my statement copy
In my statement i find vas subscription amount 149+21.61=170.61
But i dint subscribed any vas so i went your aircel shop at nungambakkam on (22.05.2016)
And gave complaint they told me they sent some mail to customer care they will cancel the charges of this 170.61 rs
Yet i dint get any conformation from aircel
And yesterday (26.05.2016) i got one sms from aircel...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Unnecessary subscription and renewal of 'namma namitha'

 Ankit1994 on May 27, 2016
I have been using aircel since 3 years, my cell no is 8560029287 and had no complaint since last few months. From last few months they automatically subscribe services which i am not interested in, i had also complained back then but nothing happened and yesterday on 24 may 2016 they subscribed me 'namma namitha' without my knowledge and deducted rs 15 from my account and today 27 may 2016 they automatically renewed it and said charges will be deducted, i dont have enough balance in my account. I am really very annoyed and also there is no provision on how to deactivate such service when i tried...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Postpaid problem

 Hariharasudhan Moorthy on May 26, 2016
Hi,

I am using aircel postpaid from one year.

They are stoling money in many ways last month my bill was 480 but i didnt used that much in the bill it mentioned the sms cost is 250.

But whatever i am ready to pay the bill but even though they are not responding me.

I have sent email to them many times but they are not responding...

I recommend you guys to dont go for aircel postpaid.

If you go,

1. You can't change that to other network,
2. They will steal your money in many ways,...
Complaint comments  Read comments Complaint category Mobile Handsets

Aircel — My data balance valid for 7 days but they cleared my balance as zero due to 3 days validity

 yuvarajtr on May 26, 2016
Dear sir/madam,

Subject:
My number: 8892430255
Pack activated: 42 [ 3g/2g] for 7 days validity

Two days before i had recharged for rs.42 to activate 3g&2g internet pack for seven days validity. Yesterday after i disconnect my internet, the message i received is some data have been used and it shows you have the remaining 150mb data balance. Today while iam connecting internet and disconnect it, then they ill took 2rs charged. Then i had checked my limited data balance using *1333, it shows you not have any data balance (Mean: 00 0).

Regarding...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Stoling money in the name of data usage

 karthick12345 on May 26, 2016
I am using 'Aircel' sim card. Suddenly today morning I got a message "Session Cost: Rs. 11.40, Volume Usage 758k.

I am very sure that I will not be able to use data from my mobile as i have disabled 'mobile data' to avoid using internet from my mobile even by mistake, and I am 100% sure I have not even accessed my mobile during that time.
This is not the 1st of 2nd time, often they are doing like this, some times some services being activated without our knowledge and they are charging for that....
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — Cancellation of CUG to port the sim

 Harish sambathkumar10 on May 26, 2016
Hi Team,

I bought my aircel corporate sim from my office in Chennai, now i got transferred to Bangalore and due to the roaming charges and network problem i am planning to port the network, i have requested for porting but the operator have said me to cancel my CUG, and i called the customer care i got the instruction saying "please go the aircel showroom to cancel the CUG" though i am new to the place i couldn't find the showroom, and also i am in need of changing the sim in high priority, i request you to cancel the CUG as soon as possible,

It would be great if...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Not allowing to call toll free number 000 117 and it's getting disconnected

 Mageshkumar.it on May 26, 2016
Hi i'm using aircel pre-paid service for the last 5 year. I can't able to call the toll free number 000 117. I called to aircel customer care service they replied it's not our problem and adviced me to check my side. It's working fine in aitel, vodafone prepaid services. For this reason i can't able to join in my office team meetings.

I had send mail to customer care, spoke to them also but still problem is there....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — About number disconnection.

 Saleem Chhipa on May 26, 2016
Sir,
I am user aircel sim no.9694446388.
On 24 may 2016 i received a massage that my telemarketing documents are not found and ur connection will disconnect. And next day morning 25 may they cut my connection.
I went to local office. They said me i used this no. In telemarketing . They taken my foemality to recreate connection in next 3 days. But They dont show me which message i use in telemarketing.

But sir i am a advocate. I never use this no in telemarketing and they cut my connection without information and without any reason....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Unwanted balnce deduction-service activation

 vivek.vvk on May 27, 2016
My aircel no-8804246045 was charged rs30 for some service i didnt opt for...
Today at aroun 7.15 Am a service was activated without any permission hence please refund my money. This type of unwiling balance deduction with any prior information or permission is not fair, it is against the company policy. Also it causes a fall of trust in the service provider. Hence i request you to please look into this matter and get it resolved as soon as possible so that idont loose my trust in aorcel and continue using it, otherwise because of these unwiling deductions i will have to go for the other...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Aircel — Fraudulent

 Chandru Mudaliar on May 26, 2016
Though i had an active internet pack activated that should have been active for 7 days from the day of recharge was done, in the next couple of days the entire balance of 79 - 85 rs was withdrawn by this scam company.

I am sure that i have not used 300mb of data and my phone would disconnect the internet when it is up to that level and i sure thta using only whats up would not suck 300md of data.

This scam company can deduct money, but cannot send a notification when the net pack is over at least then is is not actually over.

The same ways, i have a...
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — Deduction of balance from my prepaid account!

 Mr.India007 on May 25, 2016
Hello Sir/Mam,

I am the user of mobile number 9066130603.

Last month I recharged with Rs. 145/- (145 talk time + 145 MB Data). The issue was I did not make any Local/STD calls but on sudden my account balance was 0.
I called customer care and they said it was because of internet usage! So I requested the customer care lady who picked the call; to activate the feature
which should NOT allow me to connect to internet once my data balance is over; i.e. it should not deduct any money from my prepaid balance!
She did something and finally said it's...
Complaint comments  Read comments [3]Complaint category Unauthorized charges

Aircel — Aircel friday offers: fool customer (recharge rs. 250 - not get extra talktime)

 Gopesh_Kumar on May 25, 2016
We have recharge on 20-may-2016 at 11 am (Friday) rs. 250 (Aircel friday offers) on www.aircel.com (Https://epayment. Aircel.com/online-recharge/) my mobile no. 9560209117 but my mobile credited only rs.250 (Talktime extra rs. 50 not credit my mobile). Aircel company make fool every customer. Not response from aircel company on my email (Gopesh. Kr@gmail.com), already 4 times reminder but no response. Below mentioned offers (Aircel company)

Aircel friday offers (www.aircel.com company website shown below mentioned aircel friday offers)

Mrp (Rs.) validity benefits
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Regarding validity of pocket internet case 53

 rohan shrivastava on May 24, 2016
My name is Rekha I have recharged my aircel no. 82855560062. on 22nd may 2016 at 5:35 pm by Rs.53(pocket internet). It is written in in the best offer that the validity of this recharge will be 30 days but I didn't get it. I have complained to the customer care person soo many time but they couldn't helped me out.
I request u to please help me and extend my validity period from 5 days to 30 days.
thank you...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Despite having net pack and data.. deduction from main balance

 shikhar.m on May 24, 2016
On 23 May after recharging my number 9716708326 with 123 Rs. for 500 MB data pack Aircel is deducting continuously from my main balance for data usage. Though I received the confirmation message stating that 3G services are activated on your number I am being charged. I filed a complaint after so many calls at customer care with complaint number 1-23216346071 and I was told that it will be resolved within 24 hours along with waiver of unfair balance deduction. Now on 24 May I received message stating that my complaint is resolved but still I am being charged for data service from my main balance....
Complaint comments  Read comments [3]Complaint category Telecommunications

Aircel — Unauthorized amount deducted

 Prasanth Poola on May 24, 2016
Please be inform that recently i have ported to Aircel and got offer for 3 months where call tariff and data of 350MB pack included but till now i have not used data. and today i got new mobile and used date around 5.92MB and its has been charged 100 rupees from my main balance for the data usage.

Please note that i have not activated any services. Request you to kindly refund the money upon deduction amount of Rs.100 which is not a valid deduction....
Complaint comments  Read comments [2]Complaint category Telecommunications

Recently Discussed

(3 hours 29 minutes ago)
Airtel SIM Number Search
airtel sim adders search
(4 hours 32 minutes ago)
Nownaukri.com
Not responding email after cancellation request raised for money taken for job search
(4 hours 53 minutes ago)
Prestige Clubs and Resorts
Fraud Company and Do not get any membership.
(5 hours 4 minutes ago)
Idea Cellular
Unauthorised charges of vas services such as vip games, video talkies, biscoot store & gamifive.
(5 hours 18 minutes ago)
Irechargeonline.com
Regarding Failed Recharge and money deducted from account

Featured Stories