Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 23%
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6796
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

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Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 12 4429 0524
+91 11 2699 0095
+91 22 4260 6070
+91 20 4140 6699

Additional info
Customer Care

Contact / Inquiry Form

Hyderabad

No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore
69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel: +91 97 6809 9990, +91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000.
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel: +91 42 2650 2583, +91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350

View More Information...

Customer satisfaction rating
23%
Complaints
6796
Pending
5158
Resolved
371
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (608)

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Aircel Customer Care related pictures (608)

Aircel Complaints & Reviews

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Aircel — Castomer care not ansered properly

 Dilip Talukdar on Sep 28, 2016
Justi had called castomer care no one ur boys not properly name md ali i am from bangalore he was loughing irritate on me its ur company castomer care so bogus plstake action against this boy iother i had decided to change sim card...he was so irritate not ansered properly when asked why he wasdoing this he gossing some other guys why so option in market why bear ur companiy logo they not have courtesy......
Complaint comments  Read comments Complaint category Employees

Aircel — Rs.98 Balance deducted without my concern

 Vichithra on Sep 28, 2016
What is happening with Aircel? This is 3rd time my money has been deducted from my balance without my concern within 3months. Raised complaints, sent 4 mails, still NO RESPONSE. Even though I did not subscribe for VIDEO PARLOR (Rs.49), I tried unsubscribing it, by sending SMS to 155223. For that I received an SMS that “You are not subscribed to any VAS service”. After 7days, again they auto renewed it and took another Rs.49. Raised so many complaints, NO USE AT ALL.
Really frustrated with Aircel.
I NEED REFUND of Rs.98.
IMMEDIATE ACTION required.
Is this the way...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Deactivate my prepaid number +8285343596

 varsirohi on Sep 28, 2016
This is to inform you that my mobile with number +918285343596 is missing. I would kindly request you to block this prepaid sim card of mine to prevent misuse. Stop my all services and social account through this number.
I lost my sim card through my cell i don't weather it is stolen or lost please deactivate my phone number +8285343596 company name aircel prepaid service.
Please take necessary action immediately. Awating to hear from you.

Thanking you,

Your's Sincerely,

Varsha Sirohi...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — Switching from postpaid to prepaid

 Brindha.A.k on Sep 28, 2016
Hai
My mom's no is 9688195000- postpaid no. last month v visited the customer care and submitted d POI and POA and v had paid d balance amount to our nearest Aircel store in gobichettipalayam. But it didn't changed. Den v contact them, they didn't respond well. Once again they are asking the money and proof. Is this a correct procedure to respect the customer. Worst response from the customer care I ever saw....
Complaint comments  Read comments Complaint category Other

Aircel — Fake response and still cheating

 Sangreal on Sep 27, 2016
Finally they called but not to solve problem but to tell that I cant help u.
I got a call from aircel, caller ask me that whether i want to deactivate the tariff, on which i told him that yes deactivate but refund my remaining balance as it is solely your fault. Hearing this he simply told we cant refund even though its their fault. Aircel is a fraud company, dont ever trust....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Activated caller tune in number 7687984154 unlawfully and deduction of Rs. 50/- for the same

 Biswanath Chakraborty on Sep 27, 2016
On 18/09/2016 the company has activated caller tune in my number 7687984154. I contacted the customer care executive (Mr. Amit Joarder) regarding this unlawful activation and asked him to deactivate the caller tune which was NOT at all activated from my end. Rs. 50/- was also deducted from my main balance.
Mr. Joarder continuously tried to establish that it was done after getting some positive information from my end. When I asked him to produce that evidence, he refused by saying that it was not possible for him.
This is very unfair. I do, hereby, want to submit a complaint on this...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — No responce from appallette / plan change w/o my approval / no guidance for post to prepaid

 Abdullah Tirupur on Sep 27, 2016
Aircel appallete ack: (Ern-2481006-4ggwjt) - already i have made a complaint to aircel appallete via email regarding the followings:

1. Why you have change my existing plans without my written approval?

2. Why the agent offices do not co-operate and neglect my request for
Post paid to pre paid change?

3. Why your officials not assure to give the acknowledgements against
Complaints.

I have approch your tirupur office your officials are give an false commitments.

Regards,
Abdullah...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Ndairpi2- useless service activated on my phone and m getting charged for it unnecessarily

 Huma123 on Sep 27, 2016
I am facing the same issue, and on the top of that i your customer support executive can't be contacted on 121 or 198. My amount is getting deducted everyday for no reason.
Please provide the toll free no. Where your cse can be contacted else i am thinking of changing to some other network.
The service is there from the last last three months.
Today the amount got deducted at 03:13 27/09/2016....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Aircel — Recharge is done on wrong number

 Babu2811993 on Sep 27, 2016
Dear sir,
On 26 september i want to recharge my 9139 346237 aircel number but instead of that by mistake it goes to on another aircel number 9139469257. Recharge amount was 99/ rupees and recharge was executed from freecharge.in and operator reference no: mur16090218322100206. Here i am going to attach some supporting files.
Here i have seen that you have resolved such cases. I hope that i will also get rehabilitation. Look forward to hear from you.
Thanking you.
Warmest regards
Pranay chauli...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Aircel — Deducted money

 ramijsk on Sep 27, 2016
Rs30 has been deducted from my account (8507977387) on 24th september and i received a message of subscription of connect music which i never subscribed.

Dear sir
My self mr. Ramij sk. And my no. 9851028463. And i am from murshidabad, berhampore i have called to aircel customer care on 26th september and your executive told me that if you call within 2 hrs then your deducted money could be refund but now they can't.

This is second time i am facing this type of problem.
Please take disciplinary action and refund my deducted money. Otherwise very pained...
Complaint comments  Read comments [3]Complaint category Employers

Aircel — Activation of value added services

 Shivraj Padiyar on Sep 26, 2016
There is automatic activation of value added services from Aircel illegally without any request for the same. on enquiringly they refuse to refund the money and admit it as their mistake. This has happened more than 20 times. The recent event happened today. Even without talking to any customer care or sending a message from my phone, I get a message saying you have activated caller tunes. How did it get activated??magic?? This is a pure case of cheating. Also the customer care representatives refuse to listen to grievances and cut the call. They refuse to lodge a complaint...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Balance deduction for nothing

 Fahimkhan on Sep 26, 2016
Rs30 has been deducted from my account (8507977387) on 24th September and i received a message of subscription of Connect music which i never subscribed.

I have called to Aircel customer care on 26th September Mr Amit Shah told me that if you call within 24 Hrs then your deducted money could be refund but now they can't.

This is second time i am facing this type of problem. I had same problem with my another Aircell number too last month.

Please take disciplinary action and refund my deducted money....
Complaint comments  Read comments [3]Complaint category Telecommunications

Aircel — Balance deduction

 ankit aggarwal 578 on Sep 26, 2016
Sir, mere fon me mne 50 rs ka recharge krwaya 24-09-2016 ko aftr dt mera balnace 0 hogya next day jb mne check kia to. ...den mne 198 pe call kia ...wo bole systm khrab h do ghnte bad call kre ..mne do ghnte bad call kia to bole 4 ghnte bad call kre jb 4 ghnte bad krne lga to 198 bnd kr dia apne ap fon cut hora tha ...wah se call block kr dia...ab tak ni mil ra h 198 ..or 3 din k bad agr call krte h to bolte h hmare pas 3 days ki detail hoti h tb call krte ...plz help sir
No is 7531908785...
Complaint comments  Read comments Complaint category Other

Aircel — Reg-advertisment

 Karthik Gv on Sep 26, 2016
Dear sir/ madam
myself karthikeyan.T mobile number-9578460354 using aircel postpaid from last 3 years. from last 6 month facing postpaid bill amount higher, while using mobile phone some time advertisements are displayed, during that time some packages activated with out any confirmation by SMS or visual confirmation, this month also one package activated price-250 kindly do the needful...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Internet connection na hone ke baad bhi net ka bill

 Kaliram Tomar on Sep 26, 2016
Sir, mere aircel ka no 9716843724 hai jisme internet connection nahi hai aur na kabhi rqst dala, lekin 27/8/2016 ke bill me 537 rupye ka internet ka bill bata rahe hai jabki maine kabhi bhi aircel ka data istemal nahi kiya .kai complaint kiya. abhi tak bill sahi nahi kiya . phone karke harassment kar rahe hai .aircel ke khilaf legal action liya jaye aur mera bill sahi karake inse harassment aur chiting karne ke liye mujhe 1 lakh rupye harjana dilaya jaye...
Complaint comments  Read comments Complaint category Internet Services

Aircel — Balance auto deduction

 Aniket-kumar on Sep 26, 2016
9851058053 on this number i recharged PI-3 by using ussd code...but it is getting auto renewd or something like that ... I had done a recharge of 20 after calling customer care to stop this pack but after deducting now it is 1.47... I have already called customer care 2 times to stop this PI pack...they told me that yeah it's ok...but they did nothing...and after 12 a.m. it has auto renewed ...m asking, what is this ? so please look into this matter...
Complaint comments  Read comments Complaint category Internet Services

Aircel — Mobile Bill

 Palaniswamy Sridhar on Sep 25, 2016
Dear Sir/Madam
I myself K P Sridhar residing at mettupalayam Coimbatore district tamilnadu -On behalf of my wife i write this mail because she is in maternity leave so she cont send
my complaint number is 09659940764
Name : Deepa S
I have a grievance that i have complained to aircel regarding my monthly bill issue but i have not received any response from them
i have called many times to the customer care and i have been to the customer support office many times in Coimbatore -codissia tower aircel office
i have raised a complaint through mail there...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — False commitment and data balance deduction

 naushad12345 on Sep 25, 2016
This mail is to express the DISAPOINTMENT against the false commitment done by your end again and again leading to huge inconvenience caused to me. And being an engineer, I would not tolerate this at all. As I am user of Aircel telecom (8804458058) since last one year, based on your message of 23rd September 2016 in which they offered for 1 GB 3G internet data for 28 days but it’s got ended with two days only and when I established a contact to your company for same with being very rudely they ended my calls and looped my no on black listed so I could not have make any other connection to ask...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Rs 30/- deducted from my prepaid account without any consent

 anpathak75 on Sep 25, 2016
Hi Aircel Bihar Team,

I am a aircel prepaid user of Bihar Circle mobile number 9852993296 (Amarendra Nath Pathak) and I am writing this mail as I am fed up of the unwanted deduction from my Aircel Prepaid Account every now and then for some shitty services when even I don't subscribe for it .

I received a message on 25th September 09:01 AM stating that "Thank you for choosing hot Bolly tit bits . You have been Rs 30/- for 30 days "

I did not even choose this service any time but every now and then you guys deduct money for theses stupid services . Its...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Service deactivation and refund

 shubhigpt22 on Sep 25, 2016
Dear service provider
I didn't activate the NDAIRPI2 service on my number. I received a call regarding whether I am interested in this service and I denied. Inspite of denying, this service for activated on my no. Even I tried to stop it, I was shown that I am not subscribed to any VAS services and hence was unable to deactivate it.

I lost around Rs14-16 in past 7-8 days. You are requested to pay me back the amount deducted from my account balance for the service, which I denied from taking.

User
7550725368...
Complaint comments  Read comments Complaint category Telecommunications

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