Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 21%
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6333
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

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Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts



Additional info
Customer Care

Contact / Inquiry Form

Hyderabad

No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore
69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel: +91 97 6809 9990, +91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000.
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel: +91 42 2650 2583, +91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350

View More Information...

Customer satisfaction rating
21%
Complaints
6333
Responses
4676
Resolved
222
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (540)

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Aircel Customer Care related pictures (540)

Aircel Complaints & Reviews

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Aircel Telecom — Unusual deduction of money

 siddhartha raj on Jun 25, 2016
Without any conformation sms or without any activation of plan aproxx 10 rupees has been deducted from mobile number 9852493793 and after this calling to customer care they told sms pack is active on your number but as i described earlier no sms recived that conforms the activation of plan and also i had not activated such type of plan. Now, they are not refunding my money....
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — Recharge balance not get

 Lakshay Singh Chauhan on Jun 24, 2016
Aircel sent message me 67 k recharge p 1 gb net but mila 450 mb 10 k liye plzz help i call to aircel complaint centre but not provanding me net plzz help and i recharge with r-recharge but not giving me net why plzz help i m senting image of message plzz help...
Plzz give me net plzz help plzzz ...
Plzz help solve my problem plzzz :-((( plzz help me aircel not giving me 1gb data plzz help me...
Complaint comments  Read comments [6]Complaint category Internet Services

Aircel — Excess Balance Deduction after using Aircel Prepaid 3G Data

 dutta_b on Jun 24, 2016
Sir/Madam,

With reference to the subject cited above, I have been using the prepaid Aircel No. 7035958896 for many months. But from the last 2-3 days my net balance has been deducting abruptly without any reason. I have not downloaded any heavy file. I have also tried to reach the customer care for this issue but there is no response from their end regarding the reason for deduction. This type of service provided by Aircel is really not acceptable. Kindly look into this matter and requesting you to refund my net balance amount and do the needful as the earliest....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Deducted money without any information by activating upedecpi9

 Satheesh Naik on Jun 24, 2016
Herewith I Dr. Satheesh Naik S J would like to lodge a complaint against Aircel up east for deduction of money by activating UPEDECPI9 without my consent. I been with Aircel since from last one year literally am Fed up with their service. From my experience of last one year I see Aircel is number one in hopeless list. It deducts account balance without any information and doesn't provide any service for deduction. Since from last 6 days I have lost 54 rupees due to their useless activation of UPEDECPI9 service.. I can say in other term it is a big crime on believermm/ customer. my Aircel number...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Bill received payment

 Lokkesh Kumar on Jun 24, 2016
My name is lokkesh I am using Aircel past three years and also I am travelling to Banglore in year 30 times. When I am travelling outside automatically the network will be changed to another network till now. I will receive bill nearly 2000 to 2500. Now I had stayed in Banglore 7 days they charged 30000 bill payment to be paid I asked in customer care why like huge bill came to me they are telling u had used data so only we charged. Their response not happy to me. Pls help in this matter to clear this I need this number to continue my business.now they had cut outcall also no one responding to hear...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Glamour Zone 75

 scofieldmani on Jun 23, 2016
Dear Aircel,
I recharged my aircel prepaid (9551558377) account on 23 June @ 8.52 PM. My transaction no is : CHR16062320522100032 and my new balance will be Rs.40.48. After a while @ 9.36 PM on 23rd june I recieved a text message that : " Thank you for choosing Glamour Zone 75 at Rs 35.0. You have been charged Rs 35.0 for 7 days. To unsubscribe SMS STOP to 155223 "

I also did sent the text message STOP to 155223. In return I got this : " You are not subscribed to any vas service. "

I have been charger Rs.35..now I am having Rs.5 in my account..I did not activated...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Balance deduction and Proving wrong information

 S Malick on Jun 23, 2016
From the last few months Aircel company activated VAS service on my Aircel prepaid mobile number(7501581415). I have got huge SMS on my mobile and a huge balance is deducted from my Mobile number(7501581415). But When i ask for any Vas service on the VAS DEACTIVATION number (155223) it did not respond anything. Since last 3 days I have been trying to contact with customer complaint number(198) but they always treated me wrong or provide me false information. Their service is too much bad, and they did not cooperate with my complaint.They harassing me by their negligence....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Complaint against wrongly deducted caller tune charge

 BRIJESH KUMAWAT on Jun 23, 2016
Hello sir
i am brijesh Kumawat my Mobile no 9024961444 aircel company
My balance deducted for caller tune charge which not active on my no. And already complaint against this issue
Recent today i call customer care before Recharge
That " sir please tell me any service action or not active on my no. I want Recharge my no. And i am not take any loss or deduction any of vas & other deduction/charge. So please tell me can I recharge my Mobile no. And if any of deduction than liable aircel company than aircel costumeer executive says that i can Recharge not any of charge deduct...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Sim card is not activating

 Vijay Kumar Vaijwade on Jun 23, 2016
Dear sir,
I am a customer of Aircel . Recently i have taken a new Aircel prepaid sim with a number 9700535597 in hyderabad, Telangana.this sim caard not yet activated though i visited nearest aoircel center.They are saying that it will take upto one month for activation.But, till now three months are completed.kindly activate my prepaid sim as soon as possible....
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Aircel — 3G SERVICES NOT WORKING.. Customer Care not filing complaint

 shikhar.m on Jun 23, 2016
I recharged my number 9716708326 with 122 for 500 MB 3G data on 19th June.. but after couple of day my 3G services stopped working. I am unable to connect to Aircel 3G network.. I tried everything starting from swiching my phone off and on, network setting only WCDMA and searched to select Aircel3G or Reliance but it says "unable to connect please try later". The as always Aircel pathetic customer care is keep on disconnecting the call and not taking my complaint. this is my 2nd complaint within 1 month time. the previous one still not resolved. Let me see what formality Aircel Social care team...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Auto renewal of Rs 26 SMS Pack

 Sonarpur MMS on Jun 23, 2016
Date of Incident: 23rd June 2016 @12:48AM
My Number: 8013986094

Description of incident:
This is the third time I am facing the same incident. I have complained the customer care for three times now reporting that Rs.26 SMS pack is automatically renewing itself please stop it or tell me the way to stop it. But, they told their is a way to stop it just send SMS "STOP" to some number then the pack will stop auto renewal. But it didn't work. Again I called them and they told there in no value added services on this number. But, still this thing is happening.
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Signal quality

 ankit1594 on Jun 22, 2016
Why there is no 3g connection in the most technically advanced region in hyderabad. I work for wipro, gachibowli, hyderabad. But when i come to office. I find no network here. Or if by any chance it is there then 3g connection wont be available. Please lok into this matter seriously. Its creating a lot of problem. Otherwise i will have to look into porting my number into airtel....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Unreasonable account balance deduction

 saurav suman sharma on Jun 21, 2016
While surfing internet i was charged rs 35. I called the customer care and told him to refund my balance against the unnecessary deduction. He told that, we are unable to register ur complain due to some technical problem. Each time i call them i get the same reply. Please solve this issue, so that i could get my balance back.
My no-7272051530
Message i got from company — thank you for choosing juiceup weekly at rs 35.0. You have been charged rs 35.0 for 7 days. To unsubscribe sms stop to 155223. Click here http://thepind. Mobi/glamour...
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — Mobile service provider

 suren83 on Jun 21, 2016
I am having a aircel number more than 7 years. I have already activated dnd service. 13 june 2016 without my knowledge the company activated fun tv an later renewed the subscription. Since i never like this bluddy things and the aircel pupil have taken money from my account for the second time. Immediately deactivate fun tv subscription and return the money to my account. My cell number is 9965674755. The money which aircel taken is rs.70 and also activate dnd....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Balance deducted from debit card & net pack recharge not done

 pankajsingh03.2009@gmail.com on Jun 21, 2016
Hello,
I am Pankaj Singh, I have recharge with Rs.98/- ( for net pack )on 19th June by Online Aircel app & payment deducted by my debit card, but that day when I am recharging in last moment my web page was got close & my payment was deducted from debit card. but I didn't receive any SMS from your company for recharge. I have call on 198 on same day the person said me that you call after 24 hours. When I called after 24 hours to 198 Customer Ext. told me that write now our Server is down & it's not working. So I called on second day 21st June again person said me that server is not working,...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Bill for 13 days of usage.

 Ashok Raja Boda on Jun 21, 2016
Hi,

Recently, i converted by prepaid sim to postpaid with plan of 325/-. I applied for postpaid on 24-may-2015. I got postpaid connection on jun 7. Now bill is generated with rupees 363/- on 20 jun. For 13 days of time, why should i pay 1 month bill. I got irritated with this, i like to convert it back to prepaid.

Please provide suggestion.

My cell number is - 9444349686

Thanks
Ashok raja.
Chennai....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel Postpaid — 9782065153 aircel postpaid number bill paid kiya tha but aircel compny wale kah rahe ki bill paid nahi hua hai.

 Vinod mourya on Jun 21, 2016
9782065153 aircel postpaid number bill paid kiya tha but aircel company wali keh rahe ki bill paid nahi hua hai.order no 1815015866 tha aur 501 ka bill paid kiya tha lekin paresan hum ho rahe hai.paytm se jo jawab aaya hai usme bhi transition sucess bata raha hai.yadi es samasya ka samadhan aaj nahi hua to mai paytm par transition band kar duna aur mera bhai vakil hai court case kar dunga....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Rate cutter not working after sucessfull recharge

 samirkaneriya on Jun 20, 2016
Sir/madam,

I recharged my mobile aircel no. 9762615808 with rate cutter rs. 57 on 1st jun 2016 as per rate cutter benefit all local (M) + std (M) calls at 1.2p/2sec. But every time 25p/min is cutting.

I tried so many time on customer care but every time it show all customer representative are busy please try after some time.

Pleas take necessary action so that i can get benefit of rate cutter of rs57.

Regards,
Nimesh govani
Mobile no. 9762615808...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — False offers and worst customer care service

 RohitVarma on Jun 20, 2016
Hi team,

My number : 9700853249.
I feel aircel has the worst customer care service.
I got a msg on 14/june/2016 offering rs.10/- cashback on rc 34-1ps/2sec as aircel ramzan offer of the day.
The problem is that i didn't get cashback even after 48 hours. I called customer service multiple times but there was irrelavent and
Careless answers from each and every customer service i spoke and even i spoke to manager and asked to raise a complaint, complaint was raised.
And on the same day rs.12/- rs was deducted from my account without any intimation...
Complaint comments  Read comments [5]Complaint category Telecommunications

Aircel — I'm complaining about very very higher rate for local calls and very rude behaviour by customer care executive

 Ronak Gada on Jun 20, 2016
From last 8--10 months, aircel is charging anything randomly for local call and that too after subscribing rate-cutter pack. Few call being charged at 30-40 paisa and few being at 10-15 Rs. Initially I used to avoid it but it is consistently being charged heavily. Whence I called customer care executive, 1st call was received by Rohan and his behaviour was very very rude and denied for registering complaint, when I asked him to transfer to his senior, then he just cut my phone, I again called and this time some lady pick the phone and surprisingly she too was very very rude and was not even want...
Complaint comments  Read comments [1]Complaint category Telecommunications

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