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Aircel Customer Care

Aircel Business Solutions

2nd Floor, Building No. 10A
DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:+91 124 476 5000
 +91 40 6554 1234
 +91 97 1609 9999
 +91 88 9204 1111
Fax:+91 124 429 0524
 +91 11 2699 0095
 +91 22 4260 6070
 +91 20 4140 6699
No.8-2-681/3A & 8-2- 681/3,
Lakshmi Cyber Centre, Road No.12,
Banjara Hills, Hyderabad - 500 034

A44, Mohan Cooperative Industrial Area
Near Haldirams, Mathura Road,
New Delhi – 110 044

69/1, Golden Millennium 4th Floor,
Millers Road, Vasanth Nagar,
More...
 
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Aircel Complaints & Reviews

Aircel - non-Refund of my security deposit

User
 Ramnath on Jan 29, 2015
My aircel number is 7299621743. I returned to pre-paid from postpaid. I requested for refund of my deposit amount. But since I shifted my home, I requested for address change. But the customer care representative at OMR STORE told me that they will get the cheque at this store and I can collect the same at the OMR store. But then I visited them again and another representative told me that cheques won't be delivered to store and took my new address so that the cheque will be delivered at my address. Then on my last visit they told me that the cheque will be returned to head office at Chennai,...
Complaint comments Read comments Complaint category Telecommunications

Aircel - Call off ingoing/outgoing

User
 Kalishchowdhary on Jan 29, 2015
Dear sir
It is request that my SIM has been by Aircel as it is post paid but neither received bill nor intimate by any mode so please send bill status on cell no# 7838763345 and I promise that I'll pay look after all pending amount payable.
Therefore I am facing problem so please be continue to network.

Customer loyalists
Mr.Kalish chowdhary
H.N-123, Bhangar Mohlla,
Madanpur Khadar(SaritaVihar)
N.D-110076+...
Complaint comments Read comments Complaint category Mobile Service Providers

Aircel - Balance deduction

User
 Rohit Nimbalkar on Jan 29, 2015
My bal is deducted on 23 Jan 2015 of 50 Rs. At next day I given a complaint. Told that my a/c will refund by 50 rs. Bt i didnt get it till 29 th Jan 2015. And if i call to customer care they cut my call without giving me proper information....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - unnessasry balance deduction

User
 Samarth Srivastav on Jan 28, 2015
Within 1 weeks my unnessesry balance of Amt 140 till date has been deducted .i am now fed up with this each deduction wich is unnessesry deduction i want all my money back in my account as soon as possible nd i huble request you to do not deduct my unnessery balnce...
Complaint comments Read comments [1] Complaint category Telecommunications

Aircel - Being charged for data, even though I had 1GB data

User
 mohangb on Jan 28, 2015
I have done 199 RC from top ups & special recharge in aircel website. The plan has 1gb data and 90 rupees talk value. After getting a message from aircel saying 207:Txn No. CHR15012617061200118 to recharge MRP 199 is successful. I started using my mobile internet, end of the day I have been charged for all the usuage and I called up customer care they transferred my call to senior executive who not even attended. Loss of calling customer care 22 rupees. I had a talk value of 90 rupees where inspite of having 1GB data, I have been charged, and for trying to log a complaint against that...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - Online Recharge failure many a time and poor quality of service

User
 Pavithra Hari on Jan 28, 2015
Hi, I have been using Aircel for the past one year and since the day I changed my number, the reception of Aircel is really bad even in Metropolitan cities. Whenever I recharge my number via online portal it was not successfull. I had to use a third party recharge portals. And the money deducted for unsuccessfull transactions was not returned. I have called customer care several times and they are not responding properly....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - PATHATIC SERVICES

User
 & on Jan 28, 2015
PRAMIT THAKUR 7208879259 I HAD TAKEN AIRCEL PREPAID SIM CARD (8898900039 ) ON 23RD OF JAN 2015 IN THANE, MUMBAI . TAHT DEALER HAD TOLD ME TAHT IT WILL GET AVCTIVATED WITHIN 24 HOUR NOW TODAY IS 5TH DAY WHICH IS GOING COMPLEETE BUT STILL MY SIM IS NOT ACTICATED WHEN I HAD SPOKEN IN CUSTOMECARE DEPT OF AIRCEL THOSE EXECUTIVE TOLD ME TO CONTACT DEALER WHEN I HAD WORD WITH MY DEALER HE TOLD HE ALREADY SUBMITTED MY DOCS TO AIRCEL ON SAT 24 JAN 2015 AS SHOWN ME THE CONFERMATION RECORD AND HE SATTED THAT DELAY IS TAKEN PLACE FROM AIRCEL COMPANY'S END. WHEN AGAIN I HAD SPOKE IN CUSTOMECARE DEPT...
Complaint comments Read comments [2] Complaint category Telecommunications

Aircel - AIRCEL MNP APPLICATION 4TH TIME REJECTED

User
 mannu228 on Jan 27, 2015
Hello sir, My no 1 year old .I submitted the mnp request for my number.One day vodafone company call me they give me best plain next day his agent give me new sim and i pay 250 Rs security money and documents. I have all prove voice recoding + 250 Rs slip. But one month over my number not change in vodafone ..4th time vodafone company msg me your porting code rejected by your current operator due to the porting code does not match. Company cheating me. Thank you....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - Banalce Deduction Uselessly ..

User
 Anil Kumar1 on Jan 27, 2015
This is AnilKumar PK from Banagalore. I have my aircel number 8892348892 . i have been charged rs 5 on 26 jan saying you have been subscribed for the video talkies and on 27 jan 2015 i have been charged rs 50 saying your video talkies plan has been renewed for 15 day. i did not ask for any subscription nor anything even i have activated NCPR service so that no useless calss comes to me . when i called the customer care he said i have activated it. what kind of rubbish nonsense reply is this. useless deduction from number. i request for a refund he said its not possible. i then messaged to stop the...
Complaint comments Read comments [1] Complaint category Telecommunications

Aircel - regarding useless deduction of rs.199/- from my phone balance

User
 chinux on Jan 26, 2015
On 23rd january 2015 i got recharge of rs.200 at 6:35pm; next in the morning when i woke up and checked my phone there was a message of deduction of rs.199 from my phone balance account. When i called customer care service 121 at around 10:30 a.m. on 24th jan 2015 then customer care executive gave me reply that amount is being deduct of net usage. When i inquired further she refused to provide details and even blocked my number. From then i haven't received any reply nor i am able to call them. Then whom should i ask about the details. I would like to lodge a complaint on aircel service provider...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Aircel - Unknown deduction of balance [8803420166]

User
 Sudesh Prakash Singh on Jan 26, 2015
Hi, This is to inform you that the account balance on my phone is getting deducted for unknown reasons. Every 2-3 days Rs.10 is automatically deducted. I have lost more than Rs.120 by this. Such kind of shady deduction of balance is absolutely untolerable. And I would suggest everyone to stay away from aircel. I have not activated any VAS or data plans or any other such services. Please refund the balance to my account. Number - 8803420166 Thanks, Sudesh...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - Lack of Service Provisions

User
 ass jack on Jan 26, 2015
On 23rd January 2015, I recharged my mobile with Rs155 which provided Rs 175 for talktime and 25 local and national SMSs for one month. The talktime service was used for not more than Rs 50. However, on 26th January I was left with Re 1 only. The custumer care services were unavailable every time I contacted. I request you humbly to look upon the matter. My mobile number is 7503603340 registered under the name of Mr. Radhey Shyam Maurya....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Aircel - Regarding unnecessary bill

User
 devendar sagarkumar on Jan 25, 2015
Sir, I (Devendar kumar) have postpaid connection, mobile no 9716679996 facing a problem since last two month. The problem is that software gets automatically downloaded. The first month i complained customer care for this issue, and he told me that ur problem will be resolved within 48 hours and this problem will not occur next time. But this month the same problem asrise again and the bill generated is too much as compared to last few month's bill.I complain customer care again that the same problem is occuring again this month and about the bill generated. But they are threatening me that u...
Complaint comments Read comments [1] Complaint category Telecommunications

Aircel - Unwanted balance deduction + poor quality service

User
 ErRajat on Jan 25, 2015
My aircel no is 9762720426. An amount of 130 rupees was deducted from my account. I contacted aircel customer care to get the justification. They are continuously saying that this was due to Internet usage but I did not use any Internet. Still they are unable to justify the reason behind this deduction. If you are unable to provide good services then don't deduct balance in this way to bother the customers.stop all these stupidities and refund my balance as soon as possible....
Complaint comments Read comments [3] Complaint category Telecommunications

Aircel - To deactivate my postpaid sim cards

User
 marishwaran on Jan 24, 2015
Hello sir, I am mareeswaran.I bought 2 aircel sim cards(potpaid) from littlemount aircel centre.I want to deactivate my numbers due to poor service and poor response.My numbers are 9944552032 and 9941152032.Please deactivate my numbers asap.Thank you...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Aircel - Unsatisfied Service by the Service provider

User
 9841465688 on Jan 24, 2015
Hi Team, I have three different PostPaid nos. from Aircel service provider under my name. I have been using these nos. for more than 5 years now. Unfortunately i have certain issues for which i have been tring to raise ticket but per advice from the Aircel Customer service i had to visit the nearest Aircel Showroom. I have been visiting multiple times for two different requests for the past two months and the showroom agents sends mail with the request details to the concerned department within Aircel. But my requests are still not resolved. I am unsatisfied with the service provided by this...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Aircel - Downtime more than 12 hours by Aircel

User
 ramyakant rout on Jan 24, 2015
I got a SMS from Aircel about the porting time ” Your Port in request for Mobile number 9831303731is approved and date and time of activation is 23/01/2015 at 22:23 AM ” Now the time is 17:05, 24/01/2015. Number is blocked and not able do outgoing/ incoming calls (The porting request application was submitted on 112/01/2015 with all required documents). I tried several times to contact the Aircel customer care and they tried to get away from my issue by saying it is a delay from the government organization who perform this porting process and more ever it is already been 12...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Aircel - Fraudulent SMS Subscriptions

User
 direstrait on Jan 24, 2015
Hi All, This is regarding the unsolicited SMS subscription happening in mass in places like rural India and other smaller towns by Aircel mobile company. Aircel keeps on deducting some amount through some SMS subscription charges without soliciting for the same, such as 'Diva Babe pack', 'Glam Diva pack', 'Nude pic pack', 'Celibrity obsession pack', etc., and worst of all they will make them an auto-renewal subscription. And still worst, they don't have the option to complaint or unsubscribe the same. The customer service agent in the area would disconnect you if it comes to know it as a complaint...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - tariff not working and balance deduction

User
 anurag.mishra on Jan 23, 2015
i got my number recharged and i got 1000 min aircel to aircel free but whenever i call any aircel number i am being charged and balance is being deducted from my main balance. second thing Rs 47 were deducted from my balance and none of the customer care solved my issue. They say that u hv used internet but i have never used net on this number and i already hv unlimited 2g....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - I riquested one number they activated another

User
 ranaa on Jan 23, 2015
Dear Sir / madam
your staff called me and they told me that 650 mints 200 sms 500mb data at Rs.199 pm i agreed
and paid 300 deposit amount. I choosed 9066085556 they conformed and sent me a sms also
finally 20th jan they activated 9066085551 this no. Iam not interested
I request you to alter this mob.no's 9066058556 or 9066055856 if not available cancel my post paid.
I called ur customer care no 973801235 they not able to post paid division your service is not good.
Iam planning to give on paper add that Aircel service is not good.

Nagaraj...
Complaint comments Read comments [2] Complaint category Other

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