Aircel Customer Care

Aircel Customer Care

Aircel Ltd.

Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
+91 97 3819 9010
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136
52
+91 12 4476 5000 (Head Office)
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109
57
+91 97 1609 9999
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41
15
+91 88 9204 1111
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49
27
+91 40 6554 1234
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37
18
Fax:
+91 12 4429 0524
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+91 11 2699 0095
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+91 22 4260 6070
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+91 20 4140 6699
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Work days:
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am
Customer Care

Contact / Inquiry Form

Hyderabad

No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
View More Information...
Satisfactory Rating
20%
Complaints
5497
Responses
3856
Resolved
183
So far so good - The company responded to our notifications and is working on resolving complaints.
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Aircel related photos (461)

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Aircel Customer Care related pictures (461)

Aircel Complaints & Reviews

Aircel — Refund amount

 vijay190692 on Feb 7, 2016
Refund Money
Hi,
I am vijay kumar
I am complaining regarding Money has been deducted from my number(9808425096) for services which I hadn't even subscribed.
Please refund the money that was deducted.

Deducted Blance- 20 rupees
My No- 9808425096
Thanks
vijay kumar...
Complaint comments  Read comments Complaint category Mobile Handsets

Aircel — Charging STD call rates 5 times more [Resolved]

 Chander Pathania on Feb 7, 2016
I have purchased the New Aircel number ( 7503906574) connection with facility of 30 paise/Minute on Local and STD for Six months . On 6th Feb i called Landline STD and it charged me Approx 22 Rs for 710 Sec.

When i called customer care for the same, they updated that call charges are different for Landline STD and that is 3 Paise /second.

There is nothing mentioned in the Posters or their displays which shows that call charges are different of STD landline.

I have taken the pictures of their promotional logs which states that Local and STD are 30 paise...
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — Incoming Charges

 Sampat Ransing on Feb 7, 2016
Respected Sir
I am presently Nagaland . my Aircel sim is Maharashtra . aircel terrif plan is 29 rs for roming incoming call free for 28 days . i am recharge 29 rs my sim no 9139717264. But my no chrged rs 0.45 paise /m . i am calling to customer care many times but my component not solved. Please sir solve my complaint . thank you....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — A aircel nmbr called me nd giving me slang language.

 Ashfaque Ali Khan on Feb 7, 2016
This nmbr is callng me nd giving me slang language s well s saying that u can, t find the nmbr detail bcx its without document sim...u can, t do anything...
so I need information about this nmber s bcx some company provide sim without documents to do this type of thng s wel s crime also, , , , , , so I request u to look aftr the problem s soon s posble...the nmber is 8906567391.its a west Bengal sim....
Complaint comments  Read comments Complaint category House, Apartment Rental

Aircel — Prepaid

 Inshu Vaidya on Feb 7, 2016
Recharge made through aircel app on 6/2/2016 for rs. 258/- . Amount got deducted but recharge did not take place till yet.. Kindly look into the matter asap. Mo. No. -09214317694
App transaction reference no. - FSBI4277698649...
Complaint comments  Read comments Complaint category Products & Services

Aircel — Useless added services

 srig on Feb 7, 2016
WHY DOES AIRCEL DEDUCT from OUR HARD EARNED MONEY, MAYBE USING THIS THEY PAY THERE EMPLOYEES, permanently disable this to ALL AIRCEL NUMBERS ALl OVER INDIA...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Regarding activation of Data pack on my Aircel SIM without my notification.

 umeshjhajha on Feb 6, 2016
A service of internet pack was activated on my phone no . (8802356837) of Aircel ltd without notifying me.
I also complained and mail them but there was no reply from the Aircel ltd.,
I want that the deducted balance should be refunded as soon as possible....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Unknown service activated and didn't refund my money

 vaibhav dangi on Feb 6, 2016
Aircel is good service provider but sometimes they can't fulfill his customer needs.
i am using internet then some service would be activated i call customer care and i am tell her to refund my money. but they made wrong complaint for closer of service this is the fault of customer care
i want to refund my money
otherwise i choose MNP to other service provider


Aircel No.: 7665551476
Service Activation date: 4-02-2016
Mode of activation (SMS / Call received)- SMS received
Amount Deducted (Rs.)- 10Rs. (only)
Date of deduction:4-02-2016
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Unnecessary Balance Deduction many time

 Sachin Airan on Feb 6, 2016
I am Nitesh Kumar and my nmbr is 8385002847 rajasthan aircel.
I faced many times this problem regarding balance Deduction. This time time I had call to customer service executive. And she was tell me ur balance will be refunded with in 2-3 days. But I received this msg today but no bal recredited in my account.

Dear Customer, your concern as per reference number 1-22038069447 has been resolved on 6/2/2016.In case you are not satisfied with the resolution, you may raise an appeal within 30 days through email/facsimile/post/call centre....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — 9710514369 Convert to Prepaid...

 Vijay1900 on Feb 6, 2016
Hi Aircel Team,

I went aircel show room tambaram a month back to convert this 9710514369 to prepaid.

@ showroom - person name called chandra told NO REQUEST placed ...I called aircel customer care and emailed many times to do that..

' email not allowed to convert post paid to prepaid...'

BUT THE NUMBER I converted from prepaid to postpaid done by GOWTHAM in few mins...NO SHOW ROOM NOTHHING...

and requested me to come after 3 days to vist show room.

How many times do I need to go to showroom to convert...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Recharge Done to Wrong No

 taha220886@gmail.com on Feb 6, 2016
Hi,


I have Made Recharge through Paytm For 198 But i have put wrong no

9094683931 instead Of mine (My No :- 9094583931) so i need

to reverse the plan or amount to

My nubmer, Please get back ASAP .

Paytm Order No is1514680735

CC Transaction No 201602068404757


Br,
Taha Gufran R...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Stolen my phone

 Priyanka Das Biswas on Feb 6, 2016
I Am Priyanka Das Biswas I lost my phone Micromax A106.I bearing the No -980458284.please block the number .Iam already informed my local police station GD No -2732.Date -27/01/2016....
Complaint comments  Read comments Complaint category Mobile Handsets

Aircel — Benefit not fully added

 pkj12 on Feb 5, 2016
My Mobile No. is 9716601352. I found 90 Rs. talk time on recharge of Rs.90 at *121# special offer on 26.01.2016 to my number. I have recharged the same amount at retailer on 26.01.2016. But, I got only about 74 Rs. talktime. I called to 198 where i have been asked to wait for 24 hours. But I never get the rest amount till now.
So, Aadarniya sammanit aircel authority mahodaya PLEASE PLEASE request you to after how much time i'll get my rest amount.
Today I have received a call from aircel that I have use wrong method of recharging. I just want to say where is your method of recharging...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — VAS and Being charged for Cheap tricks

 RIteish Pimpalgaonkar on Feb 5, 2016
I have a complaint regarding Vas services

I have never registered to any Vas ( Aircel Deals, Airceljoy, Model Video Club, Juice up Weekly, Mplayboy, Aircel NexGTV etc)

But still I keep getting these SMSs saying that

“ Thank you for your request to subscribe to ….”

And also I have been charged for these.

Are these some kind of cheap tricks…....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Outgoing massage nahi ja rahe hai mob no. 7503753534

 ask789 on Feb 5, 2016
Mere no se 3 dino se outgoing massage nahi ja rahe hai, mera mob no. 7503753534 hai 20 se jyada bar customer care par call ki par kisi se bhi bat nahi ho saki hai, kisko complaint karu kuchh samaj me nahi ata, pata nahi co. ne kisi se bat karne ka option kyo nahi diya na msg karne ka main bahut pareshan hu esa raha to mujhe no.port karana padega...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Not able to receive sms

 ramantalkin on Feb 5, 2016
I recently ported my three numbers from Docomo to Aircel, Since i am not able to receive any SMS on any of the numbers. Effective numbers are 9412604550, 8791432275, 7417795396, Circle West UP....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Unsubscribe namma namita

 Reeshabh Khatiwara on Feb 4, 2016
Unsubscribe namma nameetha unwanted message
Hello
Unsubscribe mamma nameetha immediately.unnecessary pain for me when
receivedto clear.
It deducted 35/ from my account.
Please avoid such kind of activation in this number. We can just keep on loosing money. And how can u just let it get active.....
Complaint comments  Read comments [1]Complaint category Products & Services

Aircel — Deducting charges for value added services without customers activation

 sukumar.n on Feb 4, 2016
I am sukumar and my no is 9659971276. Aircel is deducting charges for the services which i am not using and that too without my knowledge. This is not first time. I have sent lot of mails and calls but no proper response from their end. Below items are activated with out my request and deducted charges. This is not first time i am sending mail or calling your call center. But i am not getting permanent solution.

1. On 30th Dec Mobile Academy Monthly Product has been activated and charged Rs.75
2. On 4th Jan Video talkies has been activated and deducted Rs.50
3. On 9th...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel Postpaid — Mobile postpaid deposit not refunded.

 pravinrx on Feb 4, 2016
Hi Team,

I have ported my number and discontinued from Aircel on Jun2016.
I called many times to customer care and there is no proper response.
I visited the Aircel agency from where the connection was taken, they have no proper response.

Agency Name :
COCO R.S Puram, coimbatore.

I visited to that agency last on 8/12/2015 and they said that the deposit refund cheque has returned back.I asked for the cheque details.They have not provided any details and said that the cheque expired and it will take 3 months for reissue.
Is...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — 18 rs sms pack unable to deactivate and its autoreneved without info

 hari nandi on Feb 3, 2016
Dear airtel,
This is to inform u that I am activated 18 rs SMS pack. And I did not kept that offer as auto renewal. But suddenly today its reneved and deducted 18 rs. So I checked with stop service in ussd in NY mobile its not showing there. So kindly cancel that offer and reverse that 18 rs to my account...
Mob no:8892473534
Name:harish n r

Thanks.
Harish...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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