Aircel Customer Care

Aircel Customer Care

Aircel Ltd.

Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Working hours:
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am
Customer Care

Contact / Inquiry Form

Hyderabad

No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore
69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel: +91 97 6809 9990, +91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000.
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel: +91 42 2650 2583, +91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350

View More Information...
Satisfactory Rating
21%
Complaints
6071
Responses
4404
Resolved
207
So far so good - The company responded to our notifications and is working on resolving complaints.
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Aircel Complaints & Reviews

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Aircel — Promo balance not provided

 sans@9936 on Apr 29, 2016
Hi sir..
. My name:SANDEEP KUMAR YADAV
MO. +917053698965
I am taking the aircel services, but from last two times we are not profitted by promo balance whatever aircel promise to give us .When we try to register a complaint, they takes alot time and theydon't solve my grievances .
Aircel is not providing the satisfactory services
Whenever I checked best offers, they provide attractive offers but unfortunately they don't follow their promises and apply some hidden terms and conditions.


please solve my problems......
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Automatic talktime balance cut

 maheshjoshi1978 on Apr 29, 2016
I had rechared my aircel phone by Rs. 70 next day i found that my balance is rs.20 only. Dailer tune has been activated by company without my permission & cut my balance by rs. 50 next day i found that my balance is rs. 14 only.

i given my com plate to aircel customer care. complate no .1-2295009961 ..this no. is given me by Neha

pl. give me back my balance...
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — Rude employees

 Bina Nair on Apr 29, 2016
My name is bina and i am complaining for my maid dhanalakshmi. This is very sorry state of affairs. My maid called aircel office in chennai, to pursue and complaint and the employees were playing on innocence asking her again and again to call the same number, the number being 9841012345. She innocently called again and again. Fortunately she had me as a witness, me!!!
She called from 834-404-2427.The employees were toying with her. This is really sad.
Aircel service is getting bad to worse i would say....
Complaint comments  Read comments Complaint category Employees

Aircel — Invalid sim+no recharge

 Abhay Shanker on Apr 29, 2016
I had recharged with rs. 9 and rs. 693 (Internet packs). Transaction id fsm24450221281, recharge reference no. Bh72770309711461903292673. Both recharge and payment status display success but when i dial *130# it shows 0 data balance. When i restarted my phone it shows that the sim is invalid!
Hoping an instant and immediate response to my complaint....
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — Amount deducted from balance without consent.

 Pradeepsin on Apr 29, 2016
Aircel has deducted my 35 rupees without any reason. My number is 9169371566 up east zone. I have not activated any service or tariff from my side neither have i given any such consent. Aircel has been doing this earlier also; and also its complain helpline ignores by telling "server problem call after some time".
Please provide me my money back; and take necessary action against such actions of this company.
Thanking you
Pradeep singh...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Sim card puk code

 dharmendra manglav on Apr 29, 2016
My aircel sim is blocked due to puk code my ph. No 8796536810 and sim no. Is 89918 04051 31765 96477 7 and my e-mail id is 004dharmendra@gmail.com main problem is that i can't recieve the message on my phone so please send puk code on my mail. Even if i try to call me by other mobile it says it is switched off than how come messages will come. So please respond to my complaint as early as possible. Thank you...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Aircel — Wrong amount deduction

 deep600 on Apr 29, 2016
Dear sir/madam
I am happy customer for Aircel .my aircel no is 7059387264.But today I am very sad for my Wong Balance dedication amount is 600 Indian rupees. I'm contract for our Aircel customer care 3 time in a day but no help any agent for my problem.
Please help me and please case back 600 rupees in my Aircel account.I hope you help me..

Complained no 1-22965884779...
Complaint comments  Read comments [2]Complaint category Telecommunications

Aircel — Sms card

 rishabh07860 on Apr 28, 2016
My aircel account have rs 27 message card recharge then also today when I try to snd sms aircel charge me re1 per sms and almost they deducted 30rs from my account my aircel number is 7271089359 want the spam is this having a message card of rs27 then also you are charging sms cost i will aloso complain in customer forem you are cheating aircel user....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Aircel sending the messages are totally not true - please credit rs 34/-

 venkateshadi on Apr 28, 2016
Dear aircel date: 27-04-2016
(Aircel is cheating customer by sending messages (Containing offers) which have a very vague meaning leading to loss of monetary value for customers)
On 26-04-16 (Tuesday 26th april 2016 10:41 am) one message comes to my mobile no 9206348771 [dm 600006 (Offer for today: 15% tt on rc 34: get loc calls @ 1p/2s for 60 days on recharge with rs 34 + rs 5.1 talktime (15d validity). Extra benefit in 6 hours)]. I am going to retail shop for rs 34/- rc. After rc it will come to rs 34 successfully. After about 2.20 minutes one message comes to my device...
Complaint comments  Read comments [4]Complaint category Telecommunications

Aircel — Vas services automatically activate

 CHIRANJIT SAMANTA on Apr 28, 2016
Any VAS service like drizzling queen or full songs download pack was not activated by me. I am sure that This pack was automatically activate in my phone. Aircel is a 3rd class service. 198 number I am trying 50 times but I fail to solve my problem. It's network also bad. I use Vodafone and airtel sim but I am not facing this type problem in my life....
Complaint comments  Read comments [5]Complaint category Mobile Service Providers

Aircel — Getting harassing phone calls from 8508037728 [Resolved]

 arasanselva on Apr 27, 2016
Getting harassing phone calls from 8508037728. Speaking non-sense thing and unwanted. Please talk to this guy and block him or file a case against him. Aircel has to block this kind of guys. please take neceseerry action against 8508037728. He should not not disturb anyone else. Please do as soon as possible. Request Aircel immediate action on this request. If not we will have to surrender our Aircel number...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Issue again started after i gets reversal [Resolved]

 Ashokkumarr on Apr 27, 2016
Hi,

This is ashok kumar from chennai and my mobile number is 9710143055.

Actually, we already we had a complaint regarding bill issue on jan 14 2016 and resolved on feb 27.

After that my total outstanding is shown as 167 rs.

In the next month i got my e-bill, and in that it showing you total outstanding as 1500.In the adjustment, they have mentioned 1000 rs.

Again i logged a complaint against this and called after 2 days, the customer care executives said, there was an issue in the application. So, please call after 2 hours.2...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Aircel — Charged rs.1603 for a prepaid mobile connection

 kalay on Apr 27, 2016
My mobile no. is 9710405020. I changed from aircel postpaid to prepaid on July'15. Today I received a call from Delhi court 9278900495, stating that i have a bill amount of Rs.1603 and it has to be paid immediately otherwise a case will be filed on me in Aminjikarai police station. She asked my card details which I refused to give and asked me to pay online asap or a case will be filed immediately. She threatened me like a criminal and made me pay the amount online. She didn't even give me a time to call your customer care. Only after paying the amount she said that I'm now free. This is absolutely...
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Aircel — Bad response form customer care

 Sushil Maurya on Apr 27, 2016
I had called customers care for reducing my call rates they said ok sir we will solve this issue and giving u best call rates but then also my call rates were as usual no changes then i had word with Customer care for 3 more time then also same problem. Now Finally i had planned for porting then they are saying u can port we will not allow whats this!!! Very bad behavior form your your side....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Verification of mobile connection

 Shivhari Dubey on Apr 27, 2016
I bought aircel sim nearly 1 week ago my sim got started but they are not verifying my they said to call to 59059 to verify but when I call there they repeatedly say our customer executive s are busy I am trying to verify my number for more than three days only one time they answered call and disconnected it. when I call them from another number they are saying that you can you can easily verify on no.59059 other companies call itself to verify the connection I am very disappointed by aircel pathetic service.
My aircel that need to be verified is- 9169653270...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Incoming outgoing calls are blocked

 cpjee on Apr 27, 2016
Dear aircel team,

This to inform you that from yesterday my incoming call not coming, while somebody calling me its showing incoming facility blocked by customer nd also not going any call nd i also not able to use data even i have check with other phone it showing same things.
I have also recharge it with₹50 according to customer help line.

So i am requesting you to that please solve this issue and help me out. My no. Is 9504486424...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Fraudulent deduction from my prepaid balance.

 Sabash Mustafa on Apr 26, 2016
On 26th April @ 7.38pm a SMS has been sent to my no 8675741722 stating that an amount of rupees 25 has been deducted from my balance against my request( their fraudulent claim). See their SMS sent to me. It is not fair. What Aircel is such a cheap company?????

From DD54646
We just noticed u were looking for Sunny Leone 25 downloads. Now u can download them for FREE at http://bit.ly/1VLu8h2

From DT- Aircel
Dear Subscriber, you have been charged Rs. 25.0 for 7 days subscription of Pocket Store. You have got free credits in your account to download full songs,...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Excess billing in month of feb.

 Anilkumar Melande on Apr 26, 2016
Dear sir namaskar my mobile no.is 8750729119 in month of Feb. I disconnecte my net pack with is 98 rs.per month 2g .this pack going to finish on 26 Feb in mid night .on 26th noon I ask my balance they show me 360. And know that when my net close and I stopped net usages. Next day I ask my bill they show me 1690 I shocked and continue to calling customer care.they said you have used net on 25th and 27th is not true.i reguesting to them but they did not listening to me .and block my phone since that they are sending me bill .with net pack and 149 rental charge every month now they reached 2200 without...
Complaint comments  Read comments [4]Complaint category Unauthorized charges

Aircel — 1 gb pack for 198

 Samiah on Apr 26, 2016
Sir,
I just recharged my net pack for rs.198 for 1 gb . To my knowledge 1gb means 1024mb...but my account just had 750 mb...this is absolutely dissappointing . My number is 7092780900..i would like to know whether the net packs have been changed or i have been cheated. Please sir, hoping for an earlier response. Till date i have been recharging and i have recieved the correct amount of mb mentioned...but this time it was totally dissappointing...please provide me information regarding the packs....
Complaint comments  Read comments [3]Complaint category Other

Aircel — Caller tune deactivation

 monicajain25 on Apr 26, 2016
I had activated a caller tune on my number 2days back but there was some voice recording which aircel use to play before the caller tune started hence i called there customer care and asked them to removed the voice recording but that stupid customer agent deactivate my caller tune . Since then I am trying to reach there number but not able to connect them . It just says that we are experiencing heavy traffic and the call gets disconnected . This is happening from last 2days . Today when I tried calling from my brothers number the call got connected but the customer agent just heard our complaint...
Complaint comments  Read comments [1]Complaint category Other

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