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Aircel Customer Care

Aircel Business Solutions

2nd Floor, Building No. 10A
DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:+91 124 476 5000
 +91 40 6554 1234
 +91 97 1609 9999
 +91 88 9204 1111
Fax:+91 124 429 0524
 +91 11 2699 0095
 +91 22 4260 6070
 +91 20 4140 6699
No.8-2-681/3A & 8-2- 681/3,
Lakshmi Cyber Centre, Road No.12,
Banjara Hills, Hyderabad - 500 034

A44, Mohan Cooperative Industrial Area
Near Haldirams, Mathura Road,
New Delhi – 110 044

69/1, Golden Millennium 4th Floor,
Millers Road, Vasanth Nagar,
More...
 
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Aircel Complaints & Reviews

Aircel - Block SIM as mobile is lost

User
 deepakkr on Sep 2, 2014
sir, I have lost my phone, please block my number 8285290030. i have tried to call to customer care number but they can not block it as i donot know the alternate number provided at that time. i have lodged an application regarding loss of phone to police. please block this number....
Complaint comments Read comments Complaint category Mobile Handsets

Aircel - Balance not credited after successful recharge

User
 sukumar xee on Sep 2, 2014
My mobile no is 9700179171, I have recharged with RS 149 on 16-08-2014 AND I GOT MESSAGE TXN no APR 14081610101800224 to recharge MRP149 is successful. TT=0 INR, but after sucessfull recharge i am supposed to get Rs 180 talktime i called customer care for 4 times for credit of balance they told that there was a technical problem on that day and balance will be credited with in 12 hrs but balance was not credited till now i.e upto 01-09-2014. I request concerned to rectify this problem at the earliest....
Complaint comments Read comments Complaint category Telecommunications

Aircel - Unlock Aircel Prepaid Sim

User
 Angu Nathan on Sep 2, 2014
Hello Sir/Madam ! I am using Aircel prepaid number 7373973434 for for one and half years.I am enjoying all your Gsm services fine.But Unfortunately i put some kind of Pin like Mobile Pin or PUK code wrongly and my number locked temporarily .Now i can't use my number . I request you to kindly give me the solution for retrieve my number for using your services. I can't get solution from customer care numbers. My Alternative contact number is 9578791314. Contact me for further details on this issue....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Aircel - TO BLOCK MY LOST SIM CARD

User
 neekaise on Sep 2, 2014
SIR, I HAVE LOST MY SIM CARD OF AICEL COMPANY . AND I AHVE ALSO COMPLAINED TO IT'S CUSTOMER CARE. BUT THEY ARE NOT CLOSING IT . SO I REQUEST YOU TO PLEASE BLOCK MY SIM CARD AND CLOSE IT. MY LOST SIM CARD NUMBER IS 8083615078. THE WAS IN THE NAME OF -- NICKY KUMAR SINGH....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - REDUCTION OF HUGE AMOUNT OF MONEY WITHOUT PRIOR PERMISSION FROM PREPAID AIRCEL

User
 R.D.Thiyagarajan Devarajan on Sep 1, 2014
RECENTELY, I RECHARGED WITH AIRCEL PREPAID . ON 1AT AUGUST, ALL OF SUDDEN AROUND RS 155 WAS DEDUCTED FROM MY BALNCE EVENTHOUGH, I AM NOT ACTIVATING SERVICE.WHEN CALLED CUSTOMERCARE FOR CLARIFICATION, THEY INFORMED THAT SOME SERVICE ACTIVATED, EVENTHOGH WE DON'T REQUEST ANY SERVICE. THEY ASSURED ME THAT MY WMONEY WILL BE CREDITED BACK.BUT NOT YET CREDITED BACK. SAMETHING HAPPENED, WHEN I AGAIN RECHARGED WITH RS 300 ON FIRST WEEK OF AUGUST. NO ANY ESPONSE WHEN WE CALLED CUSTOMERCARE.THEY EVEN NOT PICKED PHONE. AGAIN AT THE END OF MONTH, MY BALANCE BECOME zero WHEN THE BALANCE THE WAS RS195. WHEN...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - Regarding Mobile Signal

User
 monika nayyar on Sep 1, 2014
While working on my phone signal is being gone. Always shows Data Roaming. But I checked twice about data settings there is no selection of data roaming. and always and everytime my mobile signal gone. I cannot operate my internet pack on my cell. Please do something in this regard....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - Take my main balance Continously

User
 Madurai Tamilan on Sep 1, 2014
Hi My Aircel number 9942XXXX34. 1)This Month Complaint On 30.08.2014 I have main balance of Rs. 298 suddenly amount deduced to Rs.198 i'm not subscribed to anything. Later i call your customer service they said amount will be refund within 48 hours. Not yet amount was refunded. Please Refund my amount as soon as possible. Complaint number: 1-16318547619 2) Last Month Complaint: I recharged my aircel number 9942265634 for Rs.453 on 23rd July 2014. And I have main balance of Rs. 354.7 suddenly amount deduced to Rs.279 i'm not subscribed to your VAS services. Later I contacted...
Complaint comments Read comments [4] Complaint category Mobile Service Providers

Aircel - Wrongly Balance Of Rs. 25 Deducted

User
 rambang on Sep 1, 2014
Dear sir as on 29/08/2014 there was wrongly deducted Rs. 25 and for deduction i couldn't get any SMS/ Phone.After that i called Customer care no. 198 and there executive told me that amount will be refunded within 24 hrs.but still i didn't get any balance....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Aircel Andhra Pradesh - aircel 449 special recharge cheating

User
 Rana Dheer on Sep 1, 2014
I recharged for 449 topup online Which gives 350 talktime 3GB 3G data .with in 1hour i lost my 3g data balance and talktime ...as i was busy with personal work and this isnt the First time so i didnt care about it for 4days and then i called customer care they refunded the talktime but not 3g balance and from then i cudnt able to connect to customer care and when i called from my friends number it connected and they said it was technical prob and we definetly refund it and registered complant but never refunded ...and this is very casual for aircel to cheat customers like this but this time i took...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - Unable to get UPC

User
 Selvam_k07 on Sep 1, 2014
Hi Sir, I need to switch to Airtel from Aircel. SMS service for my number is barred by Aircel, so i cant send PORT sms to 1900. I spoke to customer care but no proper response.I visited some aircel store but they are also redirecting me to so me other Aircel office saying that its a distribution office or its only for postpaid. Please solve my issue. My Number is 9865256559....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel Mumbai - deducting balance by activation of fake schemes.

User
 Seawaysnitin on Aug 31, 2014
Hi, I am Nitin From mumbai.my no is 9768565782.from last 3 weeks whenever i recharged my account, my balance gets deducted by activating any fake schemes(e.g dazzling queen..Don't know wTF is this). till now around 100rs is deducted from my account.Also from last 3 week I am not able to contact customer support because whenever i call CC the call gets disconnects.today when i called CC, luckily CC answers my phone but when i inquired they say that we only keep last 3 day production data. there's no way we can help u.what rubbish is this.what type of business aircel doing.i even cant make the calls...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - recharge amount deducted but recharge not done

User
 Ishmeet Kalsi on Aug 31, 2014
i did i recharge from aircel website around 10:02 dated 31st august. the amount was deducted from my bank account but the amount was not used for recharge. i called customer care two times but they said the records are not updated on my account and disconnected the call. i am trying to call them after that but the ivr says all customer care are busy from 11 am in the morning.i have tried calling them like 10 times same message comes. Tell me what i m gonna do with my deducted amount. The worst service provider on earth that ever existed. Thanks Aircel...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - unable to login my account on aircel website

User
 Amit876 on Aug 31, 2014
I am unable to login my account on aircel. My no is -7597679186 (postpaid). I am entering the correct mob. No and password but it shows wrong no and password.when i click on forget password with new password it also shows incorrect mob no and password. Please resolve this problem. Thanks...
Complaint comments Read comments [2] Complaint category Other

Aircel Cellular Ltd Chennai - Main account money wrongly deducted

User
 Dinesh Kumar S on Aug 31, 2014
This is to inform you I have recharged 2g data plan on 23rd Aug with Rs.155 for 150MB (28 days validity) & 150rs talk time free. By the time outstanding main balance was around 182 rs.

On Monday 25th Aug morning when I checked my main balance it shows Rs11.80 without any reason they have deducted my money around 170rs and I verified my data usage its still have 150 MB in my account.

I approached aircel office near perambur on same day 25th Aug and they advised we have raised ticket – 1-16622162907 for technical team observation will fix in 2 days.
On...
Complaint comments Read comments [1] Complaint category Internet Services

Aircel - unnecessary cutting my balance

User
 Yashashvi Pal Singh on Aug 30, 2014
my mobile no. is 9636013786 .tthey added caller tune service worthing rs 30 to my mobile unnecessarily i was not known about all this on the day when they activated .on next day when i got informed from my friends about caller tune, at the same time i contact company customer care to deactivate and return me my balance.they deactivated the service but my balance was not refund, and when i contacted for not refunding, they excused me saying that balance can be refund on the same day when your service was activated.now it cant be refund....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - 3g pack not activated [Resolved]

User
 Aprajita Gupta on Aug 30, 2014
I had got 1477/- internet pack done on 13aug; but the browsing speed is between 2g and 3g and when I try to see my data balance, it shows 0.0mb. I have called customer care 5-6 times after asking for solution. The reply I get is we cannot tell you the reason as there is some technical issue. P.S : I realised I have wasted my money and will not suggest anyone to opt for their services....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Aircel - Unwanted Messages & calls

User
 Rizwan Ahmed Khan on Aug 30, 2014
Hello Aircel team, I'm getting unwanted calls & your default message to cal back the person. So would you please have a check & block this number or else suggest me if it OK to give the police complaint again the number is +918892430075 So please have check & revert back to me with the solution Looking forward to hear from you Rizwan...
Complaint comments Read comments [1] Complaint category Sexual Abuse

Aircel - Repeated automatic deduction of one-time VAS charges

User
 gdutt on Aug 29, 2014
This is the 4th or 5th time it happened. I have reported all the earlier cases to AIRCEL customer care over e-mail and every time they get back saying the amounts have been deducted from my Aircel account for some value added service through customer enduse method. I noticed this whenever I recharge with a top up of denomination 150 and above, unwanted balance deductions keeps happening to my account. I will not tolerate this kind of business. I confirm that I haven't subscribed to ANY VAS related services, nor I have used internet to browse Aircel portal from my number.I request consumer...
Complaint comments Read comments Complaint category Mobile Service Providers

Aircel - Aircel does not give 1GB internet

User
 sajin1412 on Aug 29, 2014
Sir, I am the one of the aircel customer. My aircel number is 9659235063. I have bought a mobile from snapdeal. The snapdeal.com gave me a 3G internet offer. That is 1 GB internet for next 3 months. I got 1st month 1gb internet offer only. But second month 1gb internet balance is not added to my account. my contact number is 8190005618, 9786668735...
Complaint comments Read comments [2] Complaint category Telecommunications

Aircel - Rate cutter pack activated but not getting benefits

User
 dhananjayt99 on Aug 29, 2014
Dear sir, I would like to bring it to your Notice that I am not getting benefits of Rate cutter pack of Rs. 33/-. And the unfortunate thing is that customer care(121) is not even responding to any calls. Please help me out. Thanking you. Amol Ghorpade 9768262120...
Complaint comments Read comments [1] Complaint category Telecommunications

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