Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 22%
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6474
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

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Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts



Additional info
Customer Care

Contact / Inquiry Form

Hyderabad

No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore
69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel: +91 97 6809 9990, +91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000.
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel: +91 42 2650 2583, +91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350

View More Information...

Customer satisfaction rating
22%
Complaints
6474
Pending
4843
Resolved
237
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (564)

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Aircel Customer Care related pictures (564)

Aircel Complaints & Reviews

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Aircel — Cancellation

 santha22684 on Jul 29, 2016
Hi sir,

I got some message saying my rental will be increased from 149 to 225 from next cycle. then i was trying to close my aircel postpaid connections (7299051759/7299061759), but getting different reason from different customer care people.

-> when i checked with the person gave me the new connection, he told he cant close it, i need to call cus care and get the details.

-> first i called aicel cus care, one person told to get the nearest store room detail from mobile and go there in person and close it. send a message to 121, got some address in...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Sim/ balance transfered to P.F but not in main balance

 Arnav Thakkar on Jul 29, 2016
Aircel is doing this with all the offers... They give the fake offers and they transfer the amount to the p. F account but there is no way to get this balance out... And the validity is very short and the money goes off... I recharged with 69 rs... And it was told that it will be transferred to main balance... But when i got the message it's in pf account... And there is no way to use this balance...
They are cheating costumers big time...
Fraud..!!...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Wrongly balance deduction of amt rs 50/- on number 8804980065 on 29.07.2016 at 13:40 pm (ern-2374571-rq27l5)

 pankaj0singh33 on Jul 29, 2016
Dear sir,

This is in reference to the wrongly deduction of rs 50/- balance from no-8804980065 on 29.07.2016 at 13:40 pm for automatic activation of vas services (masti club) from your end. i am writing this mail at 13:41 pm on 29.07.2016.

I request you to please look into the matter and do the needful for my balance refund (rs 50/-). i don't understand why i have to face such inconveniences again and again with aircell only. i don't need and i don't want to have any of such vas services in my life. i have never activated such vas on my number and have never utilized...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Highly unreasonable and illogical balance deduction

 Puralika Mohanty on Jul 29, 2016
My phone balance on 28th July, 2016 around 9 pm was 49.17 INR however, on the morning of 20th July, 2016, after switching on my phone, I found my balance to be 0.17 INR only. I would like to know where all this balance has gone as I don't even use the internet service, so, please refund the said amount. Such kind of situation has happened to me before as well. I hope you take some counter measures to stop this....
Complaint comments  Read comments Complaint category Telecommunications

Aircel — Aircel internet data complaint

 amit cool on Jul 29, 2016
Have activated the 77 internet pack which was for 1 gb got 350 mb data. I have complained in 198 complaint no but they didn't listened and told me that their system not updated and told me they can't help. A excutive name makar dhwaja jena told me that but i don't know it's his real name or not.
I have the request and complain that if you can't give the updated data then don't do this type of thing......
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Vas related service

 muralikrish2008 on Jul 29, 2016
For past 2 months they are charging me for international sms, they had given me reason as facetime usage, but yet now i didn't activated my facetime since i dont know about it. It is clearly shows they are robbing money from customer. Im a postpaid customer, their target to cheat & theft money.
Very very cunning and cheating guys. I want my money back...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Mnp aircel sim not yet activated; it's more than 10 days now... Fed up with aircel

 Holipari on Jul 28, 2016
Hi,
I did mnp to aircel and got aircel sim on 11th july. i got an sms on 18th july stating that aircel sim will be activated post 18th night then i will need to call 59059.
But since then, till date, i can't even call 59059.
I did mail to care. tn@aircel.co.in; talktoaircel@aircel.co.in; appellate. tn@aircel.co.in,
But none reverted or responded : (
Its been 10 days, i am missing calls in my number.
Don't know what's the problem. neither aircel bothered to contact me nor i was able to call 59059 to activate that sim.
Now regretting of having chosen...
Complaint comments  Read comments [5]Complaint category Mobile Service Providers

Aircel — Internet data complaint

 Malaya Prasad on Jul 28, 2016
I have activated the 95 internet pack which was for 1 gb but i got 350 mb data. I dialed *121*4# from which i have activated the net pack. I have complained in 198 complaint no but they didn't listened and told me that their system not updated and told me they can't help. A excutive name makar dhwaja jena told me that but i don't know it's his real name or not.
I have the request and complain that if you can't give the updated data then don't do this type of thing....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Unauthorized balance deductions and rude behavior from customer complaint care

 kapilv on Jul 27, 2016
Hi my name is kapil and i was having unauthorized balance deduction of 100 rs from my aircel number 8963010393 which i recharged from 150 rs on 18th july and now on 27 i am getting balance of 51.04 in my account. This is when i haven't activate any paid services from aicel while i am unsure they have choosen anything for me or not. I was surprised and when i called at customer complaint center 198 where i was asked to hold the line but after 15 mint i didnt got any reply. I connected again after 5 mint and the guy named as ghanshyam talked to me rubbish and blocked my number. This prompt me...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Sim not usable

 Rayan Nandy on Jul 27, 2016
I bought an aircel sim (8622845296) on 24th. July. Yesterday midnight i got the tower. As the working hours are from 8am to 11pm, so i need to wait till today morning to get verified. I was assured that within 30 minutes i can use my sim. Till now (11.20pm) neither i can use it nor i can recharge it. I tried thtough essy recharge, by net banking and also by uding prepaid topup cards. Can i ever use it? My alternate no is 9831497402. I am really frustrated. At the same time i bought a vodafone sim which was ok for use the very next day at 10pm. It will not give me much pain to just throw away the...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Balance deduction

 utsav rajvanshi on Jul 27, 2016
Today i do recharge of 99 rupees in this number (9807288689) from aircel app and make payment through debit card but after sometime found a massage through company massage is your request to recharge 99inr cannot processed at that time but 99 rupees is debbited from my bank acount
So plese do recharge sucseesfull or refund my balence in my acount...
Complaint comments  Read comments [1]Complaint category Banks

Aircel — Aircel unauthorised bal detection

 Anshj on Jul 27, 2016
Hello,
I am mohit jain
My no. 7272810582
Today i received a msg like that"thank you for choosing mplayboy at rs 35. You have been charged rs 35 for 7 days"
Im not activating this service and i d'nt need this service anymore.
So pls deactivate this service and get back the amount as soon as possible in my main balance..
When i spoke with customer care executive then i didn't got proper response one person has given excuses that technical problem is there after 2 hours contact... Another one was not ready to give detail of my balance deduction and when i...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Aircel — Top up not recharge

 Arundao.1 on Jul 27, 2016
I have rechared with Rs. 60/- through my SBI bank account .The amount deducted from my bank account but rechage is not done in my mobile no.9097163320 & my txn id is GU4628488506....
Complaint comments  Read comments [2]Complaint category Telecommunications

Aircel — Unauthorized deduction : no resolution after several follow ups

 'Labani Roy on Jul 27, 2016
Still no resolution for http://www.consumercomplaints.in/aircel-unauthorized-activation-of-subscription-... /> Even after several follow ups (via site and email to aircelsocialmedia@aircel.co.in)

To summerize :
Received a message on 30.12.2015, saying
"thank you for your request to subscribe to store 99. to complete your subscription please click on."

*approximately 100 talktime deducted even if i didn't not confirm subscription.
*no notification when the subscription got activated
*no notification when...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Due to sudden reduction of my balance

 Nishanth janga on Jul 27, 2016
I had just done a recharge of rs.20/- yesterday night and by today morning all of my balance is deducted... even any pack is not activated... every time i take a new sim this is the problem i face. i need my balance should be refunded back. y would you people always cut the talktime from newly activated numbers. every time i take a new sim this is the problem i am facing. i just want to add my vocher balance into my account...
Complaint comments  Read comments [1]Complaint category Other

Aircel — Complaint regarding unexpected deduction in main balance

 Dinesh Babu S on Jul 26, 2016
To whom so ever it may concern
Hi
This is dinesh. I would like to bring to your kind notice that my
Main balance got deducted unexpectedly for using internet.
I was intimated by your customer care that i used internet over the
Available mb in my data balance and that is why you got deduction in your
Main balance.
But i have attached a *screenshot* of my available data balance of
1450mb for rs.393 pack with the validity of 14, aug 2016 which i checked
Recently through your aircel.com. So how do you explain that. *and you can
Not...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Rate of power changed with in 33 days instead of 180 days

 Lalita Maji on Jul 26, 2016
My phone no-9832277302 which is ported from reliance smart to aircel on 14.06.16. When ported my power tariff rate was aircel to aircel @ 10paise/min and retailer said this power will be valid for 6 months. But today (26.07.16) rate of tariff changed from 10 paise/min to 100 paise/min for aircel to aicel local call. Please do the needful to rectify the above mistake....
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Aircel — Rude conversation

 Knowvivek Kumar on Jul 26, 2016
Hello team,

We own an aircel number. We have subscribed to a 3g data pack.
Unfortunately, we are not getting this service continuously, meaning, 3g services are not provided to us effectively.
Most of the time we are getting 2g bands.

In order to log a complain to this, we contacted customer care for aircel on 26th july. The representative logged a ticket for this and also assured that our problem will be solved within 27th of this month. We again called the customer care, and this time it was something new and unexpected.
A representative named...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Deactivate value added services and deduct amount for vas for my number 9941342123

 Jagadeesh pallam on Jul 26, 2016
Aircel — deactivate value added services for my number 9941342123

3 reviews
Ja jagadeesh pallam on jul 2, 2016
Add a comment
Mark as resolved

Dear sir/ madam,

I am one of your valued lifetime customer. But certain things (Which i have written below) makes me to come out of your network.

My corporate plan is 325, but i'm getting my outstanding amount is 577,
Due to value added services, but i didn't added that services, whenever i opened internet from my mobile, messages are coming like you added...
Complaint comments  Read comments [1]Complaint category Broadband

Aircel — Additional 934 rs a payment added in monthly bill

 sumitparjapati on Jul 26, 2016
Dear sir/ madam,
I am using aircel mobile number from last 4-5 years including four other numbers under bel 888 cug plan, please note that this time excess bill charged as a montly bill by aircel

In the attached bill 934 rs added for roaming charges for internet, until in my mobile number having unlimited 2g plan activated then on what basis aircel added the 934 rs for the subject mobile number for internet usage during roaming.

It is requested you to please correct my bill till the time i am unable to pay my bill. when i will contact the aircel customer care...
Complaint comments  Read comments [1]Complaint category Telecommunications

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