Aircel Customer Care

Aircel Customer Care

Aircel Ltd.

Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
+91 97 3819 9010
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134
51
+91 12 4476 5000 (Head Office)
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109
56
+91 97 1609 9999
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41
13
+91 88 9204 1111
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48
27
+91 40 6554 1234
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37
18
Fax:
+91 12 4429 0524
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+91 11 2699 0095
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+91 22 4260 6070
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+91 20 4140 6699
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Work days:
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am
Customer Care

Contact / Inquiry Form

Hyderabad

No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
View More Information...
Satisfactory Rating
20%
Complaints
5491
Responses
3856
Resolved
182
So far so good - The company responded to our notifications and is working on resolving complaints.
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Aircel Complaints & Reviews

Aircel — Regarding activation of Data pack on my Aircel SIM without my notification.

 umeshjhajha on Feb 6, 2016
A service of internet pack was activated on my phone no . (8802356837) of Aircel ltd without notifying me.
I also complained and mail them but there was no reply from the Aircel ltd.,
I want that the deducted balance should be refunded as soon as possible....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Unknown service activated and didn't refund my money

 vaibhav dangi on Feb 6, 2016
Aircel is good service provider but sometimes they can't fulfill his customer needs.
i am using internet then some service would be activated i call customer care and i am tell her to refund my money. but they made wrong complaint for closer of service this is the fault of customer care
i want to refund my money
otherwise i choose MNP to other service provider


Aircel No.: 7665551476
Service Activation date: 4-02-2016
Mode of activation (SMS / Call received)- SMS received
Amount Deducted (Rs.)- 10Rs. (only)
Date of deduction:4-02-2016
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Unnecessary Balance Deduction many time

 Sachin Airan on Feb 6, 2016
I am Nitesh Kumar and my nmbr is 8385002847 rajasthan aircel.
I faced many times this problem regarding balance Deduction. This time time I had call to customer service executive. And she was tell me ur balance will be refunded with in 2-3 days. But I received this msg today but no bal recredited in my account.

Dear Customer, your concern as per reference number 1-22038069447 has been resolved on 6/2/2016.In case you are not satisfied with the resolution, you may raise an appeal within 30 days through email/facsimile/post/call centre....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — 9710514369 Convert to Prepaid...

 Vijay1900 on Feb 6, 2016
Hi Aircel Team,

I went aircel show room tambaram a month back to convert this 9710514369 to prepaid.

@ showroom - person name called chandra told NO REQUEST placed ...I called aircel customer care and emailed many times to do that..

' email not allowed to convert post paid to prepaid...'

BUT THE NUMBER I converted from prepaid to postpaid done by GOWTHAM in few mins...NO SHOW ROOM NOTHHING...

and requested me to come after 3 days to vist show room.

How many times do I need to go to showroom to convert...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Recharge Done to Wrong No

 taha220886@gmail.com on Feb 6, 2016
Hi,


I have Made Recharge through Paytm For 198 But i have put wrong no

9094683931 instead Of mine (My No :- 9094583931) so i need

to reverse the plan or amount to

My nubmer, Please get back ASAP .

Paytm Order No is1514680735

CC Transaction No 201602068404757


Br,
Taha Gufran R...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Stolen my phone

 Priyanka Das Biswas on Feb 6, 2016
I Am Priyanka Das Biswas I lost my phone Micromax A106.I bearing the No -980458284.please block the number .Iam already informed my local police station GD No -2732.Date -27/01/2016....
Complaint comments  Read comments Complaint category Mobile Handsets

Aircel — Benefit not fully added

 pkj12 on Feb 5, 2016
My Mobile No. is 9716601352. I found 90 Rs. talk time on recharge of Rs.90 at *121# special offer on 26.01.2016 to my number. I have recharged the same amount at retailer on 26.01.2016. But, I got only about 74 Rs. talktime. I called to 198 where i have been asked to wait for 24 hours. But I never get the rest amount till now.
So, Aadarniya sammanit aircel authority mahodaya PLEASE PLEASE request you to after how much time i'll get my rest amount.
Today I have received a call from aircel that I have use wrong method of recharging. I just want to say where is your method of recharging...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — VAS and Being charged for Cheap tricks

 RIteish Pimpalgaonkar on Feb 5, 2016
I have a complaint regarding Vas services

I have never registered to any Vas ( Aircel Deals, Airceljoy, Model Video Club, Juice up Weekly, Mplayboy, Aircel NexGTV etc)

But still I keep getting these SMSs saying that

“ Thank you for your request to subscribe to ….”

And also I have been charged for these.

Are these some kind of cheap tricks…....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Outgoing massage nahi ja rahe hai mob no. 7503753534

 ask789 on Feb 5, 2016
Mere no se 3 dino se outgoing massage nahi ja rahe hai, mera mob no. 7503753534 hai 20 se jyada bar customer care par call ki par kisi se bhi bat nahi ho saki hai, kisko complaint karu kuchh samaj me nahi ata, pata nahi co. ne kisi se bat karne ka option kyo nahi diya na msg karne ka main bahut pareshan hu esa raha to mujhe no.port karana padega...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Not able to receive sms

 ramantalkin on Feb 5, 2016
I recently ported my three numbers from Docomo to Aircel, Since i am not able to receive any SMS on any of the numbers. Effective numbers are 9412604550, 8791432275, 7417795396, Circle West UP....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Unsubscribe namma namita

 Reeshabh Khatiwara on Feb 4, 2016
Unsubscribe namma nameetha unwanted message
Hello
Unsubscribe mamma nameetha immediately.unnecessary pain for me when
receivedto clear.
It deducted 35/ from my account.
Please avoid such kind of activation in this number. We can just keep on loosing money. And how can u just let it get active.....
Complaint comments  Read comments [1]Complaint category Products & Services

Aircel — Deducting charges for value added services without customers activation

 sukumar.n on Feb 4, 2016
I am sukumar and my no is 9659971276. Aircel is deducting charges for the services which i am not using and that too without my knowledge. This is not first time. I have sent lot of mails and calls but no proper response from their end. Below items are activated with out my request and deducted charges. This is not first time i am sending mail or calling your call center. But i am not getting permanent solution.

1. On 30th Dec Mobile Academy Monthly Product has been activated and charged Rs.75
2. On 4th Jan Video talkies has been activated and deducted Rs.50
3. On 9th...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel Postpaid — Mobile postpaid deposit not refunded.

 pravinrx on Feb 4, 2016
Hi Team,

I have ported my number and discontinued from Aircel on Jun2016.
I called many times to customer care and there is no proper response.
I visited the Aircel agency from where the connection was taken, they have no proper response.

Agency Name :
COCO R.S Puram, coimbatore.

I visited to that agency last on 8/12/2015 and they said that the deposit refund cheque has returned back.I asked for the cheque details.They have not provided any details and said that the cheque expired and it will take 3 months for reissue.
Is...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — 18 rs sms pack unable to deactivate and its autoreneved without info

 hari nandi on Feb 3, 2016
Dear airtel,
This is to inform u that I am activated 18 rs SMS pack. And I did not kept that offer as auto renewal. But suddenly today its reneved and deducted 18 rs. So I checked with stop service in ussd in NY mobile its not showing there. So kindly cancel that offer and reverse that 18 rs to my account...
Mob no:8892473534
Name:harish n r

Thanks.
Harish...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel Mobile Services — Activation of sms package automatically

 Rabindrakumarmohanty on Feb 3, 2016
Dear Sir,
I am using post paid Air Cell mobile no. 8386870633 in Rajasthan area. On 02 Feb 16, I got two SMS (1) congrats aap ka SMS pack activate ho gaya hai (2) . Your pack RJSMS40N has been activated and there after company deducted Rs 40/- from my recharge amount without my call to activate or Interactive Voice Response to activate. I contacted customer care executive frequently for the said deduction but finally I got the answer that you have activated your SMS package and you can, t get back your money.
I want to raise my concern that the services provided by Air cell company...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Aircel overcharging every month and not respond for my escalation emails

 Vinoth Murthy on Feb 3, 2016
Myself Vinoth, am being using Aircel connection since 2006 and my number is 9710281869. My outgoing has been barred due non-payment of bill and I am very much frustrated. I unable to make some important calls today and I may face a financial losses due to this. The reason for not paying the bill amount is, i am having a issue with my billing for last 2 months and I indicated the same to the Aircel executive Mr Chinnadurai (7299909987) (the person whom I contacted to get migrate from prepaid to post paid). I didn’t get any response from him and even he is not ready to pick my call but he picks...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — To deactivate the post paid connection

 Kamalesh Adhithan on Feb 3, 2016
Dear Sir / Madam,

This is the letter from Bro. S. Jesu, Headmaster, St. Joseph's Hr. Sec. School, Muthupettai, Ramnad Dist., I have Aircel postpaid mobile and i want to deactivate because of poor service. My no is 7402703475. So please deactivate immediately as soon as possible.

yours sincerely,

Bro. S. Jesus SHJ...
Complaint comments  Read comments [2]Complaint category Schools

Aircel — Unnecessary amount deduction

 ramyarohini on Feb 3, 2016
Hi,

From last one week unnecessarily my balance is deducting, i will get the some msg, to activate and confirm 1. i didn't confirmed anything. automatically is activating. i called to customer care. but no use for refund. i request to refund the deducted amount within EOD without fail. My no-8553838745.

Thanks in advance...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Aircel — Call drop and network issue

 Pinaki Dhali on Feb 3, 2016
Dear Sir,
With due respect, I want to inform you that I have been a problem of call drop in Aircel Mobile service Providers since 9 days.My cell show full network though I am not able to hear voice from the other side.After the same the phone automatically cut and charge me as one minute charges.I have not face such type of problem before.So I have lodged a complaint in aircel West Bengal circle number 9830412345.Till now the problem has not been solved.My number is from Kolkata circle but presently I am in WestBengal circle so I lodge the complaint in West Bengal they have assured me to...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Aircel — Extra data not credited

 nitinchdry on Feb 2, 2016
I am Nitin kumar, subscriber of aircel mobile no. 8801349745, Andhra pradesh circle, would like to bring the following for your kind judgment and action. On 30th jan. I recarge for INR 24 on my aircel number, there was a 125 + 375 MB extra data offer ( extra data in 24 hour ). But that 375 MB data not received till 3nd feb, i called at aircel customer care 3 times, or they are repeatedly saying there is a technical problem your data will come in next 2 hours, in next 48 hours ......
Complaint comments  Read comments [1]Complaint category Telecommunications

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