Aircel Customer Care
Aircel Ltd.
Customer satisfaction rating: 26%
Submit a Complaint
6989
COMPLAINTS

Aircel Customer Care

Aircel Ltd.

TwitterFacebookLinkedInGoogle+
Address
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 12 4429 0524
+91 11 2699 0095
+91 22 4260 6070
+91 20 4140 6699

Additional info
Hyderabad
No.8-2-681/3A & 8-2- 681/3, Lakshmi Cyber Centre, Road No.12, Banjara Hills, Hyderabad - 500 034
+91 40 6554 1234

New Delhi
A44, Mohan Cooperative Industrial Area, Near Haldirams, Mathura Road, New Delhi – 110 044
Tel: +91 97 1609 9999
Fax: +91 11 2699 0095

Bangalore
69/1, Golden Millennium 4th Floor, Millers Road, Vasanth Nagar, Bangalore - 560 052
+91 88 9204 1111

Mumbai
Opus Centre, Opp. Hotel Tunga Paradise, Road No : 47, MIDC, Andheri-Kurla Road, Andheri East, Mumbai – 400 093
Tel:
+91 97 6809 9990
+91 22 4260 6240
Fax: +91 22 4260 6070

Pune
CommerZone, 144 / 145, 2nd Building, 6th Floor, Ashok Samarth Path, Yerwada, Pune – 411 006
Tel: +91 20 4140 6666
Fax: +91 20 4140 6699

Chennai
4th Floor, Spencer Plaza, No.769, Anna Salai, Chennai – 600 002
Tel: +91 44 4228 0000
Fax: +91 44 4228 0123

Kolkata
Globsyn Crystal Building, 3rd Floor, Block EP, Plot - 11 & 12, Sector-V, Salt Lake, Kolkata - 700 091
Tel: +91 98 0459 8045
Fax: +91 33 2357 4236

Coimbatore
No.114, 2nd Floor, Sri Arthanari Towers, Race Course Road, Coimbatore – 641 018.
Tel:
+91 42 2650 2583
+91 42 2650 2683
Fax: +91 42 2427 0170

Ahmedabad
B-1005, 10th Floor, Narnarayan Complex, Opp. Ganesh Plaza, Nr. Navarangpura Bus Stand, Ahmedabad – 380 009
Tel: +91 79 6513 3001
Fax: +91 79 4007 5340

Ernakulam
3rd Floor, RR Arcade, Geethanjali Bus Stop, Thammanam Post, NH By-pass, Ernakulam – 682 032
Tel: +91 48 4419 0000
Fax: +91 48 4419 0350

View More Information...

Customer satisfaction rating
26%
Complaints
6989
Pending
5353
Resolved
635
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Aircel related photos (626)

Complaints with pictures are more trusted and informative    View all

Aircel Customer Care related pictures (626)

Aircel Complaints & Reviews

Sort by:

Aircel — Facing enormous issues while roaming and can't get customer care assistance.

 Rohit Moris on Dec 4, 2016
I am an Aircel user with no. 8574988527 while I have travelled from up east to west, I am facing enormous issues on the contrary I have just made an recharge of Rs 109 and haven't received any talktime or same proposed in the plan. I am even unable to customer care centre. While trying to contact to customer care I get connected to Vodafone network...
Complaint comments  Read comments Complaint category Unauthorized charges

Aircel — Funtv activation

 Naga2015 on Dec 4, 2016
Hi ..
Im using Siegel postpaid for last few months.. they deducted 35rs for Fun tv activation.. but I didn't activate any VAS..I have never ever subscribe the above said service but why did the company deduct a sum of Rs.35 without my knowledge.. I have already told them to deactivate.. please refund the amount what u deducted.. my mobile Number 9941982528......
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Regarding Money Refund

 Dr. Shirin on Dec 4, 2016
Dear Sir/Madam,
I am Shirin Shaikh from Mumbai.
I had called to the customer care on 30th Nov 2016, regarding deactivation of 122 Pi 3G service.
My reference number is 1-25348042662. You may check. He assured me that he is deactivating from HIS end and the pack will deactivate after 2 hours on its own. Now, as the pack was auto renewal, Rs. 122 has been deducted from my account. I don't want that service, I want my money right away. Please do the needful....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Balance deduction aircel

 kumarrakesh020 on Dec 3, 2016
Hi,
My name is Rakesh Sahu, and the mobile no is 8955288282. i have a aircel network since 2014.

most of times, when i recharge my mobile aircel deduct balance from recharge balance and activate the unusal services. i also requested DND service but aircel activate unusal services without my permission. when i go for customer care they didn't respond well.

yesterday, i recharge my mobile no 8955288282 with 50 rs, aircel deduct 35.00 rs in the name of renew of dialor tone, and other 2rs deducted and 1rs also deducted in the name of other services .
i call...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Misusing my lost mobile phone

 Bharathan Rocking on Dec 2, 2016
I lost my phone yesterday, today getting messages from this number to few of my contacts.

Please Help me to find the details of this number (9551488440)

He is mis using my images and social media from my mobile.

Please send his name and address to get back my phone !!

@aircel #aircel #aircelcustomersupport

My Contact Mail : bharathanbalboa@gmail.com...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Aircel offers

 falmervenu on Dec 2, 2016
When i make a call before the ring tone i am getting various kinds of offers for aircel sims n recharge methods before i get the ring tone. How to avoid these offers and get the ring tone directly. This frustrates me and also when there is medical urgency we feel extremely pressurized. Pl rectify this immediately and let me make calls free from promotional offers....
Complaint comments  Read comments Complaint category Products & Services

Aircel — Worst response from customer care

 Er naresh on Dec 2, 2016
This is naresh working in media side. Am from trichy and am using aircel sim 9659940009 for last five years. Due to worst response frm ur customer care dept in trichy i changed my aircel postpaid to prepaid. Now my sim registration has failed two weeks before. I went to aircel office located in trichy salai road and bought new sim and submitted my proof and photo. But yesterday morning my outgoing calls have been barred. I called to customer care and enquired they said my outgoing calls has been blocked by trichy aircel showroom. I went to showroom today morning which is 34 kilometrs away frm my...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — Unused surplus bill charges

 Arun.Kumar.127 on Dec 1, 2016
Dear sir/madam,
I'm currently using 199 aircel postpaid plan. I have been charged rs.434 for the november month usage (Bill cycle:-20th oct to 19th nov) which consumes unused surplus charges. I have inquired with the customer care personnel, as of 1st inquiry dated nov last week no remedy was processed despite of my concern. I again inquired and registered a complaint and got information as despite of my plan usage i have used an additional approximate rs 6 charges i. E., nearly 230 around (With tax) as bill charges in total. Aircel csr/personnel informed me as surplus amount was due to...
Complaint comments  Read comments Complaint category Unauthorized charges

Aircel — Misinformation about product benefits and not providing them

 Susmit Datta on Dec 1, 2016
I recharged my aircel mobile no. With a rate cutter pack of rs.199 on 14/11/16 and got a confirmation sms after recharging from aircel providing me the detailed benefits of the rate cutter (2 lakh secs local aircel to aircel between 10 pm-5 pm, 10p/min call rate from 5 pm -10 pm for 28 days+199 mb 2g data for 5 days). But i didn't get some of the benefits in fact i was charged quite some money from my main account balance for data recharge and calling. On contacting the customer care they informed that the offer has changed on the same day and i got the benefits of the new offer but i was not informed...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Not satisfied with helpline service

 peerzada aarif on Nov 30, 2016
I am sorry to say i am very disappointed with the customer care help line service of aircel they are not providing any resolution and with out any resolution they disconected the call i am not satisfied with the service so lastely i disconected my number 7298225015 i have to no option to disconect the number . my complant was regarding vas services which i not activated but when i call to help line they told me you have one vas service activated i told the representative to transfer my call to senior but he disconected my call and also deactivated my vas service with out my consent then i repeatedly...
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — Unwanted VAS activated by aircel

 akkij12 on Nov 30, 2016
This is adarsh.i m using aircel mobile service provider.today company has been activate data service and deducted Rs.98 which i didn't apply for this service and this service activated by aircel itself. i called to service center but they did't talk well and cut the phone.my mobile number is 8302224267. Please solve my problem and refund money.thanks...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Aircel — Postpaid to Prepaid Not completed after 17+ working days

 venkates222 on Nov 30, 2016
I raised request to convert my postpaid no to prepaid no.(Chennai circle)

I completed all the process on 4th Nov.they promised it will we changed in 7 working day.

Today is the 18th working day still my sim is not converted to prepaid.

My ticket No:
17th Oct : 1-24885795701(Start date of the process)
4th Nov: 1-25052104005(final document submission)...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Issues in migrating from postpaid to prepaid - pathetic service from aircel

 veeramani1982 on Nov 29, 2016
Good evening. 4 months back I lost my mobile with my prepaid aircel SIM card in it. When I reached aircel store to get the same number, they said only post paid SIM cards are available and they can provide me my same number only in post paid plan. (I know they are using my situation). They provided me my old number 9710 13 1465 in post paid plan. The aircel store executive asked me to come back after 3 months so that she can migrate from post paid to prepaid. I waited patiently for 3 months and went to aircel store. My headache started from the day I submitted the request form for postpaid to prepaid...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Number is suspended suddenly [Resolved]

 debojyoti20102000 on Nov 29, 2016
Hi this is Debojyoti and I am using an aircel number +918013403606 for last 6 years. Suddenly the number got suspended and after that I called customer care and they told me to reach out to aircel store near to me. The aircel story lady told me as the sim card is suspended so I only have to convert it to a postpaid sim card if I want to have this number. But I was happy with prepaid service of aircel and also I used to have this number as my permanent number. I am really feeling bad based on what my number got suspended without letting me know about it? This is really a worst experience from aircel....
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Sim is not working, i don't see any signal

 bala krishna yazali on Nov 29, 2016
My SIM has stopped working form few days. I'm not seeing any signal.
The phone cannot even detect the SIM. Problem is not with the Phone as the Phone detects others SIM cards in the same slot. I have recently applied for the MNP but for some reasons I have not switched to other network and from then I'm facing this issue.
My number - 7358579541
Alternate number - 8919297809...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Aircel — Postpaid bill amount not updated in my aircel no

 Dineshbabu.S on Nov 29, 2016
Hi,

My Name is Dineshbabu.S,

My mobile no is 9865507575
My alternate mobile no is 9789488077
My Appellate Docket number is 1-23967119341

I have raise the complaint on July 12 to appellate desk. please check below response details from appellate desk. I have spoken all four members in your appellate desk still now no response.

25.07.2016 Bharath Response : mail sent to backend team still not updated you will get call from the backend team.

28.07.2016 Pradeep Response : your Docket no was closed backend team...
Complaint comments  Read comments [1]Complaint category Other

Aircel — Regarding port request and prepaid change and separation from cug

 Jeeva VJ on Nov 28, 2016
Dear team,

My aircel number is : 9843431851

I'm aircel postpaid customer for more than one year. But now i cant with your network. Because i face more problems with your network. Still there is no issue with your network. Problem is your service only.

I face and complaint customer care more times but still i havent solution.

Company standardisation makes plan change for me. Its not good for me.
I spend lot of money for same plan usage.

I never have service near show rooms.

I bought sim in tirupur...
Complaint comments  Read comments Complaint category Telecommunications

Aircel — Fake promises

 Kapilagg77 on Nov 28, 2016
When the sales person called, he offered different plans and when plan was actually activated it was different.
Even after number of complaints, no action was taken.
They even promised about 4g in aircel in my circle.

There is no 4g service available.

This is the worst and worst after sales service. They do not even pick up the call easily.
What they promise is just fake promises.

Connectivity is very very poor and calls drop in between daily number of times....
Complaint comments  Read comments [1]Complaint category Telecommunications

Aircel — Online recharge done successfully but my phone balance is still showing zero

 bhaskarkumar76 on Nov 27, 2016
Transaction ID:AP0500306536
Transaction Date & Time : 07-11-2016 18:38:08
Amount :149/-
So till date I hadn't received any talk time balance into my account and at the same neither I received the amount into my bank account, I request you to kindly sort this issue. Other never can I get the courage to recharge online next time for my Aircel Mobile No:...
Complaint comments  Read comments Complaint category Mobile Service Providers

Aircel — Complaint against deduction and negative response

 Aryan Ray on Nov 27, 2016
I received this mail, read it full and take action quickly

Dear Mr. Mukesh,

Thank you for writing to Aircel.
This is in reference to your e-mail dated on 25/11/2016 regarding balance deduction


We would like retreat you to that, as a onetime goodwill gesture a waiver of Rs16/- has been initiated from our end the same will be credited in your account within 48hrs

Please note your service request # 1-25297552904
Assuring you of our best services.

Warm Regards,
Vikas Arora
Customer Service
Complaint comments  Read comments Complaint category Telecommunications

Recently Discussed

(7 minutes ago)
Ucsind
Data entry project completed but salary yet to be remitted
(7 minutes ago)
Whaaky Cancel My Order
Cancel my order
(11 minutes ago)
Ucsind.com
No response
(30 minutes ago)
Bank Of Baroda
Cheque Book Request
(34 minutes ago)
Airtel
Airtel 3G data network

Featured Complaints