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Aircel Customer Care

Aircel Business Solutions

2nd Floor, Building No. 10A
DLF Cyber City, DLF Phase II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:+91 124 476 5000
 +91 40 6554 1234
 +91 97 1609 9999
 +91 88 9204 1111
Fax:+91 124 429 0524
 +91 11 2699 0095
 +91 22 4260 6070
 +91 20 4140 6699
No.8-2-681/3A & 8-2- 681/3,
Lakshmi Cyber Centre, Road No.12,
Banjara Hills, Hyderabad - 500 034

A44, Mohan Cooperative Industrial Area
Near Haldirams, Mathura Road,
New Delhi – 110 044

69/1, Golden Millennium 4th Floor,
Millers Road, Vasanth Nagar,
More...
 
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Aircel Complaints & Reviews

Aircel - Need balance refund

User
 harshi krishna on Oct 2, 2014
Hi My Aircel number. 1)Complaint On 04.09.2014 I have main balance suddenly amount deduced Rs.50 i'm not subscribed to anything. Later i call your customer service they said amount will be refund within 48 hours. Not yet amount was refunded. Please Refund my amount as soon as possible. Complaint number:1-16778843685, 1-16829267616 2) Second Complaint: I recharged my aircel number for Rs.453 on 23rd Sep 2014. And I have main balance of Rs. 355 suddenly full amount deduced. i'm not subscribed to your VAS services. Later I contacted your 198 customer call they said you are . But i'm not activate this...
Complaint comments Read comments Complaint category Mobile Service Providers

Aircel - suspended my no.without any reason

User
 ticket on Oct 1, 2014
my mobile no. is 9716609206 of AIRCEL from 28.09.2014 its service was disconnected any one calling this no. mesage was coming like that"Sewa Mai Nahi hai" while contacting on AIRCEL customer care no. 121 on 01.10.2014 i was told please call 59059 and get it verified while callinng on this no. reply was coming you cannot connect this no. please contact 121 this is rustic way of tackling complain.Again calling on 121 i was replied system is slow please contact after some time. my grievace is that why i was told for verification of already verified number that was in service for the last one year...
Complaint comments Read comments Complaint category Mobile Service Providers

Aircel - Invalid/Unauthorized Balnce deduction

User
 subha2314 on Oct 1, 2014
Aircel has been deducting my account balance regularly. When I call them they say that either a VAS service got activated or some content was downloaded from Internet. I have never activates VAS (Value Add Service) or downloaded any stuffs.Today they deducted my account balance by Rs 25. I want immediate reversal of Rs 25 (10 + 15). Mob# 768 784 6797 Date of deduction : 1/10/14...
Complaint comments Read comments Complaint category Mobile Service Providers

Aircel - deduction of balance for unused & unknown VAS services

User
 rrpandit90 on Sep 30, 2014
Hi. I am Rakesh Ranjan using Aircel Number 8801382077 from past 2 years. I am having 1 GB 3G data pack and using internet from long time, but within 2 days around 110 INR has been debited from my balance.. I called up 198 but the response was very rude and unsatisfactory by the executive. Without giving resolution executive dropped the call saying that i am doing time pass. I request the aircel to kindly look into the matter and refund all the money debited for the VAS services which i am not aware and not used. Regards, Rakesh Ranjan 8499980907/8801382077...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - balance deducted and customer care didn't respond well

User
 vivekranjan1989 on Sep 30, 2014
MY MOBILE NO. IS 9716018791 FEW DAYS BEFOR I REACHARGED WITH 158 AND ON YOUR WEBSITS ITS GIVEN THAT 133 MINS AND 1 GB 2G UNLIMITED DATA WILL GIVE GIVEN...AND CUSTOMER CARE IS TELLING THE DIFFERENT PLAN...DUE TO THIS TODAY (30/09/2014) MY 40 RS AMOUNT HAS BEEN DEDUCTED AND MY NET PACK IS ALSO DEACTIVATED... PLEASE TRY TO RESOLVE MY PROBLEMS...AND YOUR CUSTOMER CARE IS NOT GIVING ME GOOD RESPONSE...I NEED MY SOLUION AS SOON AS IT POSSIBLE..BEACAUSE. RIGHT NOW I DON'T HAVE BALANCE AND DATA PACKS...DUE TO THIS I AM GETTING MANY PROBLEM...DUE TO INTERNET CONNECTIVITY AM LOOSING LOTS OF IMPORTANT...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - unnecessary deduction of 50 rs again

User
 charuabhi on Sep 29, 2014
Unfortunately again i am here because of aircel's unnecessary deductions. Today i had 137.97 rs balance. But i have got sms saying "thanx for using aircel service" and my 50 rs balance was deducted. I haven't requested any service so please provide me the reversal of 50 rs balance as soon as possible. Complaint mobile no.- 8574375626 Thank you...
Complaint comments Read comments [1] Complaint category Telecommunications

Aircel - above 200 deducted from my account

User
 Sharooq sheru on Sep 29, 2014
I had recharged my mobile on 17/09 with 222 for with the promo balance I got is 250. I have not even used 50rs from the balance and all of a sudden on 27 night when i tried calling, there is no balance, when I called customer care they speak like they are CEOs of company, they just say that YOU HAVE USED AND WE HAVE CHARGED. I am very new user for Aircel. and this is the second time am facing the problem with improper charging. If I don't get refund. I am gonna throw this sim for ever. Mobile: 8686716555 Name: Mohammed Sharooq...
Complaint comments Read comments [5] Complaint category Mobile Service Providers

Aircel - Atrocious Complaint Handling & Fraudulently Making Money

User
 Suma73 on Sep 29, 2014
This is with regard to my numerous complaints to Customer Service, Aircel Office and Appellate regarding a disputed amount charged on 20th May of Rs. 61555.96.

This was the amount debited for 1 SINGLE DAY.

I had been traveling through out and have been paying all the charges that have
been debited to my account including Roaming charges without any clarification
or details ever to Aircel for last 10 years. However, this time due to the amount debited on a single day I had to look for the details. Despite confirming and explaining to everyone again and...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - Rs.69.62 balance deducted without usage

User
 anandsingh_1 on Sep 29, 2014
my aircel number is 9700467704 my name is anand singh. on 29th sept 2014 i recharged promo Rs.60=70. i made only one call charging 37 paisa. After that when i tried for another call i found that balance of Rs.69.62 has been deducted without any reason.i am new customer to aircel. if my balance is not refunded me back i will disconnect my connection with aircel. i am not happy with aircel service. please refund my balance amount immediately. thankyou very much....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - Worst customer service i ever experienced please close this company

User
 Muzammil.Merchant on Sep 29, 2014
I wanted to known details as my balance was showing up less when I just woke up I called air el customer services and a girl pick up the phone she was first of not ready to help as she said our system is down call back later then when I insisted that I can wait then she said system are working now and then when I said I want to known regarding the last call made she said visit air el gaoler for the same not at all helpfull no respect for customer then when I again insisted she was over talking to me and then said okay the last number u called is showing a deduction of the amount and then again she...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - balance deduction or misbehavior by costumer care

User
 rakesh 88 on Sep 29, 2014
Hi My name is mukesh and my number is 9716167313.. There was a balance deduction of 99 rs on 29 sep today...i am calling to 198 but they are not helping me...i want to louge a complaint against aircel. They have to refund my 99 rs. Mukesh...
Complaint comments Read comments [2] Complaint category Employees

Aircel - Faking people by deducting unnecessary amount of money [Resolved]

User
 shvr89 on Sep 29, 2014
My name is shobhit yesterday on 27-sep-2014 I recharged my number 8973925243 by 108 through Internet website of aircel.Com I got 115 rupee after that maximum I spend 4-5 rupee my number stop working and since yesterday it is not working. Today I checked now it is showing 0 rupee in my account balance.aircel is faking people by deducting unnecessary amount of money I need my money back. And customer care so worst I am staying in chennai I am from north india I called them they don't know even English also I tried to talk with them in hindi and English they given me fake number sir...
Complaint comments Read comments [3] Complaint category Telecommunications

Aircel - PREPAID AMOUNT DEBITED BUT NOT CREDIT IN MOBILE

User
 jaspalbagri on Sep 28, 2014
I HAVE DONE 3 TIME ONLINE RECHARGED THROUGH AXIS  NET BANKING BUT AMOUNT DEBITED BUT NOT CREDIT IN MY MOBILE NUMBER-7696615041 ON 27 SEP, 2014. ONLINE DEBIT DETAILS-- INB/119501582/AXIS MOBILE RECHARGE----93RS                                           INB/119500969/AXIS MOBILE RECHARGE------108RS                                           INB/119197693 /AXIS MOBILE RECHARGE------108 RS...
Complaint comments Read comments [1] Complaint category Telecommunications

Aircel - wrong deduction of my money and customer care not attending

User
 Muneshkumargref on Sep 28, 2014
Sir, Refer my complaints dated 21 Aug 2014, 23 Aug 2014, 09 Sep 2014, 12 Sep 2014, 14 Sep 2014 and 16 Sep 2014. On 28 Sep 2014 at 08:12PM, I recharged with Rs 25 (special recharge) for getting 52 Local & STD Minutes. But surprisingly when I call someone the amount of that call deducted from my main account and now outgoing calls has been stopped. I could not understand where my special recharge money of Rs 25 had gone. There is no VAS activated on my no. as confirmed by Aircel itself and I am not using any internet service since 05 Sep 2014, then how and why money is being...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - why deduct Rs.09/- on dt. 27.09.14

User
 Prashant Sawnani on Sep 28, 2014
1. i was customer of airtel 2. i choose aircel 3. because chef and best 4. i don`t subscribe any service 5. i don`t send any request for any service 6.why deduct Rs.09/- on dt. 27.09.14 from my cell no. 09602857697 7. i west my 1 hour on dt. 27.9.14 from 4.15 pm to 5.15 pm to talk customer care about deducting Rs. 09 but failure pl refund my Rs. 09 as soon as...
Complaint comments Read comments [1] Complaint category Government Organizations

Aircel - Regarding deduction of balance from my account even I did not activated any services

User
 priyank@mishra on Sep 28, 2014
Sir/Madam Myself Arun Kumar Mishra form Shahabad Hardoi my aircel number is 7785038490.Sir I never activated any aircel news, cricket or any other services but my balance is continuously deducted from account.I contacted customer-care and deactivated it still process of deducting balance is going on.So what should I do.Now I am tired of doing so. So this is my humble request please tell me appropriate solution otherwise I am going to change SIM as I want to get.rid of this problem.None is bothering about my complain that I registered on your customercare number also check my details how many times...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - customer care always busy

User
 Anupriya Shivsharan on Sep 28, 2014
Im fed up of this aircel customer service. It never happend that i called customer care and got connected with it. Always it will b busy and busy. I dont even get chance to talk with customer care executive and solve my problem anytime. last time i had some problem with the top up of rs 77. i tried calling customer care 18 to 20 days. but 20 days customer care was unavailabe and busy. Atlast i changed the top up pack only. Now i m having problem with the recharge of rs 33. Yesterday i recharged my no. with top up of rs 33, its msg pack and msgs will become 1 paise per msg. But im not getting the...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - deducted 17 ruppess balance

User
 vagina on Sep 28, 2014
dear sir my mob numb 9803375579 and i am try about 50 times cutomer care but not attend my call? service of Aircel??? poor why??? sp plz care otherwise most of cutomer change portability and chnage to other network so plz soultion ......
Complaint comments Read comments [1] Complaint category Institutes

Aircel - Post paid to pre paid migration

User
 selva5682 on Sep 28, 2014
I request to migrate post paid connection to prepaid connection in Aircel. Its very very difficult to migrate in Aircel. Because they request to submit more documents and walk to Aircel store 4 times. I am not satisfied their process and customer care. 1st day: Request to migrate pre paid to post paid. They took request and told to submit few documents after 3 days. 4th day: I went Aircel store to submit documents and they took 2 hours time to calculate un-billed amount and outstanding amount . 6th and 7th day: Connection disrupted for 2 days. How the business man handle this kind of distruption. Then...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Aircel - Constant Balance deduction

User
 Saumya Prakash Mishra on Sep 28, 2014
Frequently balance is deducted from my aircel no.s 9853644629 and 8908643611. When I ask customer care or Appellate authoritythey say that I downloaded any content. But I didnot download any content. Many of my family friends and relatives using aircel are also having the same problem. Kindly solve the problem....
Complaint comments Read comments [1] Complaint category Telecommunications

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