Airtel Broadband

7 Reviews

achtungsundar on May 22, 2012

Broadband not working

Hi,

This is regarding my airtel broadband connection at Chennai bearing account number 7005659939.

I had availed a broadband connection from airtel last week. The connection was working fine till friday (18th May 2012). I was unable to connect to the internet from friday evening onwards. This is what I have gone through from friday evening till now..

1) Called up customer care and created a SR 15959596. I was assured that the connection will be restored by Saturday 1.30 PM at the max i.e on 19th of May 2012
2) Service was not restored on Saturday. I called back the customer care again. Second assurance, that it will be restored by EOD (19th May 2012)
3) As expected it did not happen. I got a call on Sunday(20th May 2012) morning stating that, it will be restored by afternoon 1pm. Same story repeats again and again till Sunday evening. Absolutely of no use.
4) I call back on Sunday night around 10pm and after enormous amount of effort, I got the call transferred to the so called escalation desk. I dont know, why this name is given, when I get the same irresponsible response from here as well. Now the new ETA given was by Monday (21st May) 3-4pm.
5) I got a call @ 3pm. I thought it was a confirmation call for the connection problem being rectified. But, that was the call to extend the ETA till 7-8 pm. I got another call @ 8pm stating that they are still working on it.
6) I call back the customer care again at 10pm, after a long time once again escalation, the same story continues again and again. One person gave me the nodal office number and asked me to contact the people over there.
7) I called the nodal office today morning (22nd May 2012), I get the same response. I wanted to speak to Mr.Jayaraj and the answer I get is "He is not in office". I think they felt pity on me ,after I started explaining my frustration. They gave me the appellate service desk number and email id. They also mentioned that the ETA of this issue will be 22nd May 2012 6pm.
8) I thought, "OK let me wait till 6pm and then call the appellate service desk". But after having such a beautiful experience with airtel customer care for the past four days, I did not want to rely on these words. So, I called the appellate service desk and now I get a new ETA of May 23rd afternoon.

What do I do about this ? I have never been so much frustrated, I mean it.

Apart from the connection issues, I have the following doubts,

1) What is the escalation desk meant for, when I am getting the same reponse, which I get from the executives ?
2) What is the meaning in escalating the issue, if the issue is still not resolved after 3 days ? I thought escalation is something serious and need to resolved immediately. Please educate me, If I am wrong in this context.
3) Whenever I ask for a manager, the response I get is "Manager not available. You cant speak right now". Is this what you call 24/7 customer care?
4) I have paid my rent in advance to you people. When I say, I will not pay from 18th of May as the connection was lost from that day, someone tells me that, we will calculate that only from 20th, because that is the ETA we promised. How am I responsible for this ? {moreover the ETA promised was 19th of May]

I hope, If some one responsible is reading this, he/she can understand the amount of frustration I have gone through in these 4 days. I have never written such a long mail in my life-time. Thanks for helping me understand my writing-skills.

P.S : Even though my problem is not rectified, I hope you had a good time in reading this.

6 Comments

Comments

Prantik Banerjee

Send email

Internet is not opening since 18.2.2010. Kindly do needful.

May 28, 2011 by

dangeashwin

Airtel Broadband - Bangalore, Karnataka, India

My airtel broadband connection has been not working for over two weeks now. I have called airtel customer care many times. For a week or so the broadband connection was a little iffy, it would work and suddenly stop working and was very erratic. Then I lodged my First complaint to the airtel customer care and they assured me that it would be fixed in 3days I.e the 25th. Again called them up on 26th cos nothing had happened, this time I asked them to escalate it to whom ever necessary and also demanded that it be fixed max in a day. The lady on the phone din even give me a reference no this time, she said some one would call me immediately but it's been two days and no response from airtel. I have no idea what I should do now. Pls help
Landline no: 080-42017469
Req no: 46769464

Mar 22, 2012 by

vanimurali

Airtel Broadband - Madurai, Madurai, Tamil Nadu, India

Our airtel broadband connection is not working for the past 24 hours. As we have to work online, we need connectivity soon. Our broadband number is 0452-6205411 and our airtel landline number is 0452-4353089. As this is a new connectivity which we got just before 10 days on the hope that airtel is a good company with good customer care, try to rectify it immediately.

Name: Dr. C.R. MURALI
Contact #: 9942472364, 9842161089

Jul 24, 2012 by

EFST

Airtel Broadband - Noida, Gautam Buddha Nagar, Uttar Pradesh, India

Atleast 25 complaints in last 15 days, matter escalated to the main office Okhla BUT there is no solution to the ADSL connectivity issues we have been facing from the AIRTEL, cannot believe this kind of service from them, once considered "the best".

Here are the details of complaints, with date, cce name and reference number:

Date Executive Name Complain Number
16/07 12 Aamir 18443300
17/07/12 Hemant 18812458
18/07/12 Sunali 18844360
18/07/12 Ravi Kumar 18872024
19/07/12 Ramesh 18844360
19/07/12 Juhi 18940674
23/07/12 Madhumeeta 19121044
24/07/12 Ruchi 19121044
24/07/12 Subham 19121044

Sep 3, 2012 by

adesh.it

Airtel Broadband - Jaipur, Jaipur, Rajasthan, India

Hi,

My Fixed Line No. is 01414063457 and my account no. is 14709214.

The issue is that my broadband service has not been working since Saturday. I had cleared my all outstanding, which was Rs.2725 on, 01-09-12 (Saturday) and got the assurance from the Airtel Outlet (P.V.Communications) that the service will restart in 4-5 hours. Today is Monday and still my broadband is not working. I visited to that outlet again today and the guy Mr.Narayan, who was attending there, told me that there was some technical issues otherwise the broadband would have started and it will be up within half an hour. After that I have been calling him again and again as per his given deadline. He is again and again giving false commitments. He is not even ready to give me the receipt no. which should be mentioned by him in the bill or should be given to me a separate receipt. He just written some fields in my Airtel bill and stamped the same with outlet name and number. I have lost my 3 days business due to this and this is really very-very upsetting. I had never seen this kind of service of Airtel.

I am attaching the copy of my airtel bill where the amount, date, airtel outlet name, it's signature and stamp of the outlet mentioned. The Airtel Outlet Address where I made the payment on Saturday is :-

P.V.Communication
Subhash Nagar Shopping Center
Shastri Nagar, Jaipur. (Contact No.01414210061)

Kindly do the needful as soon as possible.

Thanks & regards
Nishant Agarwal
8854094560, 9829194560

Sep 24, 2012 by

rupeshravi25

Airtel Broadband - Chennai, Tamil Nadu, India

My name is Rupesh Ravi.I have a Airtel Broadband conection (ph#044-43556168) which i have been using for more than 2yrs.I have been facing problems with my broadband connection for the past 1 month.There is no conection and i have been making numerous complaints to the customer care and they will fix the problem temporarily,after that its the same problem.They have been blaming the corporation that they have digged up the road so the lines are cut and they would fix the problem very soon.I have been offered numerous call backs and when i call them they tell the same thing again and again.After my numerous calls they even offered me a discount in my next bill of a meagre amount.Moreover their collection department has been calling me to make my payments.I want to know -

1)Why should i pay for the service when im not even getting any
2)They should either retain a customer by resolving the issue asap and giving proper compensation otherwise give me the option to discontinue this service.

Awaiting for a proper and positive response from airtel.