Indian Railways Complaints & Reviews

Dear Sir,
This is Shyam Kumar Varma, resident of Mumbai. I was returning from Basti station (U.P.) to Mumbai via Avadh Express(Train no: 9040) on 27 Nov 08 and had 3 tickets + 1 waiting list ticket with a luggage of 140 kgs approx. I have already weighed the same 2 times from my side also. But When the train entered to Madhya Pradesh on 28 Nov 08, 2 T.C.'s came with a faulty weighing instrument (The local bhangar wala carries the same type of weiging instrument). And they weighed my luggage & said my total luggage is 180 kgs and charged me 2720 Rs for excess fare. They did not even considered my 1 waiting list ticket for luggage purpose. He said only 3 person's ticket will be considered and luggage of 105 kg will be considered. I argued with them a lot that this is wrong but it was of no use. The T.C was also accomapanied by GRP police and T.C said that i have to get down at next station and they will handover me to GRP police station to face the consequences. Finally the matter was settled by 908 Rs and I was even given a receipt for the same. I don't if this receipt is original or not. But i knew what happenned was not correct, but was forced to pay since i was not alone but was travelling with my wife, old mother and brother and did not want them to suffer. 908 Rs is not a big deal for me, but Indian Railways need to take action against such T.C's.

One most important thing, When the train enters Madhya Pradesh, many such instances occur. I repeat such things happens many times, as soon as the train enters M.P.

Pls do the needful as others atleast should travel safely without any mental torture which i had gone through.

Dear Sir/Madam,

I had a very bad experience on 21st November, 2008 in 1013 LTT-Coimbatore Express having PNR No.[protected] in Disabled Coach, marked as S-12 (SEAT/BERTH Nos.1, 2, 3, & 4 - allotted to me, husband and two children).

We had a tension full atmosphere through out the journey. We could not get down and have water and food to our choice. We were forced to spend the entire night without proper sleep by the Disabled and General Public who were banging the door in each station. Further, all the tube lights were on and there were no provisions to switch off the lights.

Even the Guard who was in the next coach was not aware of this arrangement of Railways and the Guard threatened us with penalty clause at Raichur Station. Initially the Guard was not prepared to listen to us and kept on insisting us to open the door. Only after our repeated explanations, he came down and instigated the public to go for a complaint with Railway Authorities.

To avoid this confusion, the Railway Authorities should stop allotting the reservations in Disabled Coach and keep the entire coach meant for Disabled only.

We felt extremely guilty to travel in the said coach. We could not open the door and share the accommodation with the Disabled due to safety.

We request the Railway Authorities not to repeat this kind of hardship to the Passengers in general and Disabled in particular.

B.RADHARANI.

This month i had to travel from Jodhpur to Bangalore with reservation in sleeper coach in Train no. 6507. As train left the Jodhpur station and passed through 3-4 station, i noticed that lot of people in the coach are travelling with unreserved ticket. To my great surprise i again noticed that TTE is allowing that to travel in resered coach by collecting penalty. In night there was no space to go to the bathroom as all the people with such ticket were sleeping on the floor. There ware almost 150 people in the coach which is having a capacity of 72 person to travel. The ladies passenger were facing a horrible exprience as they couldn't go to the bathroom. I am asking why railway is more keen on collecting penalty amount on the cost of comfort of the passengers who reserve their birth 3 months earlier for smooth and comfortable journy. I request the Railway Authorities to stop such practice and restore the comfort to the passenger having reserved ticket.

I booked a ticket for 2 through an authoirsed agent for 25.11.2008 in Kashi V express.
One of the passenger was a lady with a kid.The birth nos were 33 and 36. I had to give rs. 100 to the agent just to get the lower births. On the ticket too it was mentioned lower birth against both nos.
To my supprise when boarding the train found both now are upper births. Thats because a birth was added to the side.
Many passengers were facing so problem.When checked sites like indianrail.gov.in there were no updates until today.
good going Indian railway

This e-mail copy given below is having all the detials pertaining to my complaint. I had booked ticket from bangalore to lakmanya tilak station on 12.08.2008 that day train was late more than 10 hours we request to department for cancellation of ticket they responded and forwarded my complain to TDR department but more than 90 days over my refund i have not received please help to get my refund.i am encloseing all mail sent details to department.


--- On Tue, 10/21/08, etickets <[protected]@irctc.co.in> wrote:

From: etickets <[protected]@irctc.co.in>
Subject: Re: Fw: Re: Email From IRCTC
To: [protected]@yahoo.com
Date: Tuesday, October 21, 2008, 11:00 AM

Dear Customer, Kindly note that your case is already forwarded to the Railways for TDR process and is under progress. Soon the refunded amount be credited in your account.This all process takes 90 days or more.

Regards,
Shailender
[protected]@irctc.co.in
www.irctc.co.in
----- Original Message ----- From: sachin singhvi To: [protected]@yahoo.com ; etickets cancelation Sent: Tuesday, October 21, 2008 9:06 AMSubject: Re: Fw: Re: Email From IRCTC


date :21.10.2008 Sir i have not received my money back please look into the matter. SACHIN SINGHVI

--- On Wed, 9/10/08, sachin singhvi <[protected]@yahoo.com> wrote:

From: sachin singhvi <[protected]@yahoo.com>
Subject: Fw: Re: Email From IRCTC
To: [protected]@irctc.co.in
Date: Wednesday, September 10, 2008, 7:19 PM



SACHIN SINGHVI

--- On Wed, 8/13/08, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:

From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Re: Email From IRCTC
To: [protected]@yahoo.com
Date: Wednesday, August 13, 2008, 2:03 PM

Dear Customer, Please note that we have received your mail and your refund will be processed through TDR (Ticket Deposit Receipt). Refund under this category is processed by the railways under the present commercial rules and this process takes minimum 90 days or more. Once the refund is received from the railways the balance will be credited to your account.
Thanks & Regards,
Kohima
[protected]@irctc.co.in
www.irctc.co.in
[protected]
----- Original Message ----- From: sachin singhvi To: [protected]@irctc.co.in Sent: Tuesday, August 12, 2008 4:34 PMSubject: Re: Email From IRCTC
***********************
No virus was detected in the attachment no filename
No virus was detected in the attachment no filename
***********-***********


sir
we have purchased E-Ticket online and chart prepared Train no.1014 Got delayed 11 hours so we want to cancell the ticket details are here under:PNR No.[protected]
Transaction ID : [protected]
Train No. 1014
Train Name : Lokmanya TT Exp.
Date of Jouney :12th Aug-2008
FROM : BANGLORECY JN TO LOKMANYATILAK(LTT)
Passenger Name : SACHIN SINGHVI M/29YRS
SHWETA SINGHVI F/26YRS
SORABH KHABYA M/24YRS
AMIT KHABYA M/33YRS
ANITA KHABYA F/33YRS PLEASE CANCEL THE TICKET & OBLIGE
Email ID :[protected]@yahoo.com
Mobile No.[protected]
drv licence RJ/27DLC/04/49104SACHIN SINGHVI

SACHIN SINGHVI

--- On Mon, 8/11/08, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:

From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Email From IRCTC
To: [protected]@yahoo.com
Date: Monday, August 11, 2008, 9:18 PM




Dear Customer, Thank you for using IRCTC's online rail reservation facility. Your e-ticket has been booked and the details are indicated below.
Please take a printout of the Electronic Reservation Slip (ERS) OF YOUR TICKET FROM YOUR Booked Tickets History page .You will carry this printout along with the Original Photo Identity Card as mentioned in the ERS, while traveling. Both these will be examined by ticket checking staff on stations/trains for verification purpose.

Click here to claim your Free Personal Accident Insurance worth INR 1, 00, 000.



Booking details:
PNR No [protected]
Train No 1014 Train Name LOKMANYA TT EXP
From SBC To LTT
Date[protected] Class SL
Boarding Point SBC Reservation Upto LTT
Quota General

S# Name Age Sex Seat/Berth Coach Status
1 SACHIN SINGHVI 029 Male 0000 RLWL 38
2 SHWETA SINGHVI 026 Female 0000 RLWL 39
3 SORABH KHABYA 024 Male 0000 RLWL 40
4 AMIT KHABYA 033 Male 0000 RLWL 41
5 ANITA KHABYA 033 Female 0000 RLWL 42
Total Fare 00001865
For cancellation of your ticket, please log in to your account, select the PNR you wish to cancel and cancel your ticket online. Cancellation of your e-Ticket is possible only on the website www.irctc.co.in, and is NOT possible on PRS Counters.Cancellation can be done till the time of chart preparation for the train which is normally 4 to 6 hours before the scheduled departure of the train from the train originating station.(For trains starting up to 12 in the afternoon the chart preparation is usually done on the previous night). You can cancel any of the passenger names from the list of passengers on this ticket without affecting the ticket as a whole.I[censored]ser wants to cancel the master passenger, any passenger in the same ticket can be opted as master passenger by the user. For CHANGE OF BOARDING STATION & CHANGE IN NAME customer can now approach the nearest Railway Reservation Office with ?ElectronicReservation Slip? print out and photo identity proof mentioned in the ?Electronic Reservation Slip? at least 24 hours before the scheduled departure of train as per existing Railway rules. Once you have cancelled your ticket, the fresh details and changes made by you will be available on the Cancelled e-Tickets History (as a link to site)The refund amount due to you after cancellation will be credited back to the same account which you had used for booking the ticket. Now users can check their refund status online by clicking 'Refund status' link after logging in.If by any reason you are unable to cancel your ticket on the website till the time of charting and also unable to perform the journey, please send a mail to [protected]@irctc.co.in at the earliest giving the details of your claim .We will represent your case with the Railways Claims Wing. However since this is a long drawn-out process. If the user wishes to cancel his E-ticket, he can do so till the time of chart preparation for the train (which is normally 4 to 6 hours before the scheduled departure of the train from the train originating station.(For trains starting up to 12 noon the chart preparation is usually done on the previous night). Similarly these and any other claims/contingencies on this e-ticket may be conveyed to us at [protected]@irctc.co.in for processing. For any further assistance, please contact us at us at[protected] / 23345500 / 23344787 / 23344773 / 2334580 0 Fax No.23345900 or mail us at [protected]@irctc.co.in. Just dial 139 from your landline, mobile & CDMA phones for railway enquiries.
*************************** Information******************************
For any enquiries or information regarding your transaction with IRCTC, do not
provide your credit/debit card details by any means to IRCTC. All your queries
can be replied on the basis of 10 digit IRCTC Transaction id/ PNR no./User id.
IRCTC does not store the credit/debit card information in any form during the transaction.
******************************************************************


Warm Regards,
[protected]@irctc.co.in

Hi All,

I have sent a mail to '[protected]@irctc.co.in'; '[protected]@irctc.co.in'; '[protected]@irctc.co.in'
about my refund status as below. But no one is responding.

Hi Indian railways,
I have booked a train ticket as mentioned below. And I have submitted for File_TDR.
Ticket has been cancelled on 22-Jul-08. Nearly 4 months are over. I am not yet received ticket fare. Can you please check the status and let me know.

PNR Number- [protected]
Booked On[protected]
Transaction ID- [protected]
Ticket Type - eticket
Class- SL
Internet Service Charge- Rs 10.00
Date Of Journey- 21/7/2008
Ticket Charge- Rs 313.00
Bank - ICICI
Total - Rs 323.00
Train No- 2863
Railway Zone- SWR
From Station- ELURU(EE) To Station- KRISHNARAJAPURM(KJM)
IRCTC Zone- Regional Director /Southern Zone (IRCTC), Chennai
Quota- General
Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Rajesh Galla 25 Male 0000 Booked

Reason For TDR : Train Late More Than Three Hours.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 22-Jul-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

To

The Railway Minister
Delhi

Date:- 24/Nov/2008

Subject:- Complain about Misbehaving and not co-operating.


With due respect, we citizen of India, want to bring in to your kind attention about the problem that my mother and my grandmother faced at the time of boarding of the train. Ticket no. 15948451, 2 tier A.C, PNR no.[protected] dated 23-11-08 Mandor express boarding from kuchaman city.the Stopping time of the train at Kuchaman city was about 2 minutes and when the train reached at kuchaman city, no body opened the door of the 2 Tier A.C coach, not even T.T was there. The train was about to leave in next 30 seconds but somehow my Mother and my grandmother manage to get in the train through sleeper coach. There were 5-6 attendants and all were eating food together, no body opened the door. When my mother asked them that why didn't they opened the door then they started misbehaving with my mother and when my mother asked them to help her to lift the luggage to her A.C 2 tier coach, they asked for 300 Rs.They said that i[censored] can give us 300 Rs, then only we'll help you.And at last someone break the chain through which my mother's suitcase was attached and took out the suitcase from the train. And when my grand mother inform the attendants that someone have break the chain and taken away her luggage then they all started laughing and ignored her.My mother asked for Complain book then one of the attendant bought the complain book without a carbon on other page, he said "write anything you want, we are not bother of loosing our job because we are already fed up of this job".
If this is the condition of 2 Tier A.C coach then what's going to happen in Sleeper or 3 tier A.C coach. There is almost no scope of luggage missing in 2 Tier A.C.This shows that the train is not at all safe for passengers, My mother is absolutely sure that there was definitely the people from staff who have helped the thief to carry away the luggage . So I request you to register my complain and reply me as soon as possible. I hope you will help us.

I am residing in Daman. On 17.11.08 I booked Tatkal ticket from Udwada Station (between Vapi and Valsad) for Trivandrum-Bikaner Express, (6312).I opted for two lower berths for my aged parents and got the same. PNR[protected]. Coach S2 and seat 57 LB, 60 LB. But on boarding the train they found that both berths are upper berth. This was very difficult for them. Somehow other passengers helped them and gave their lower births. But I cannot understand why it came wrong in ticket. I would not have taken the tickets if it shown upper berth.
Concerned officers please check while allotting seats especially for old peoples because every time cannot expect help from other peoples. If it was a computer error that should be corrected immediately. If its part of a new berth introduced in side berth then please number all the berths first and then start issuing the tickets. Otherwise fellow passengers are going to suffer.
Please do the needful.

Dear Sir/Madam,


Greetings! I am one of the regular commuters in train. Below is a request not a complaint.

As you know, we have a dedicated unreserved coach for ladies in the passenger/express trains, which is positioned as a last coach near to the officer who gives the Train Signal.



As per the security is concerned, it could become high risk to have the ladies coach...

The services provided as the Reservation counter for the railways at Manali, kullu, is a shame and a sham...
The gentleman (the only person ever available there) sits there from 8 a.m. to 12.30 p.m. from Monday through to Saturday. He is very rude to the people that come there... coming short of abusing them. He never has change ( which is a fair reason) and so pockets all the money that he should be rightfully returning to the people. E.g. if your ticket/ cancellation refund comes to Rs. 960/- he will not return Rs. 30/-, unless you are able to produce the exact change.
If you are booking a Tatkal ticket, he will not confirm your ticket until he forces you to give him a commission of Rs. 50-60...
This is surely holding someone at ransom for something they rightfully need.

I have booked a ticket from Pune to Hyderabad PNR No.[protected] on 7th November 2008. Till 16 Nov 2008 the waiting list of the ticket came down to W/L 3. The same status is getting continued from past 3 days. Not even single passenger cancelling the ticket from 4 days is very unlikely. Could you please look into this why from 4 days the status is still W/L - 3

From: Ottur, Sooraj
Sent: Thursday, October 30, 2008 9:28 PM
To: '[protected]@swr.railnet.gov.in'
Cc: '[protected]@swr.railnet.gov.in'
Subject: RE: Auto Reply From SouthWesternRailway


Flat no G20, Meenakshi Residency, Arekere, Bannerghatta Road,

Dear Respected Sir,

I had booked a ticket to Ernakulum and the PNR no is[protected] and it was Tatkal WL 74/75/76. While on boarding day it is suppose to announce the chart with in 3 hrs prior to the departure time, but could not get till the time of departure. While keep try it was given message that chart yet to announce. this checking was continue till 10.00 PM. in between while checking ( 9.30 PM) the status i got message that my ticket got confirmed announced the coach no and seat no, unfortunately i could not get recognise the coach no and seat no, so again I tried, but the message was the chart was yet to prepare. I also came to know that 2 times the chart was prepared and change. Finally while departure time around 10.13PM or so understand that my ticket was waiting listed and could not able to travel. it was harassing mode as i lost my confirmed ticket, lost money (up and down taxi), lost opportunity to travel in other way as it came to know after 30 of the actual departure time, my plan could not able to meet on time, etc.. it was a big loss because of railways negligence. I request you to please look into the matter and get compensated and punish who are responsible.

PNR no is[protected]

Bangalore to Ernakulum

Tatkal WL 74/75/76.

First chart – just 15 min… message was that, got confirmed.

Second chart - after 30 of the actual departure time (10.15 pm) went to WL again.

Looking forward to hear from your end at the earliest.

Regards,

Sooraj Ottur

To;
The station house officer
GRP,
gudur,
nellore district
andra pradesh


SUB; LOSS MY VIP TRAVALING SUITCASE(BLUE) WITH EXSERVICEMAN DISCHARGE BOOK ORIGINAL, PAN GARD ORIGINAL, DRIVIVING LICENCE ORGINAL(LMV), SBI PASSBOOK SAVEING&RD, NTTF AT TATA TECNICAL EDUCATION ID AND VALUIVE Rs 9000 APPROX.
SIR,
I am an exserviceman, prsentily working in NTTF At RNTC EDUTECH INDIA PRIVATE LTD at JAMSHEDPUR.i have been travaling by train name ALAPHY DHAN BAD EXPRESS, TRAN NO 3352, pnr no[protected], in cotch no ST5 48(su).i am bording in chennai central rly stn on[protected] at 22.00 hrs durining my journey chennai between near AT ODUR (Near GUDUR)loss my vip travalling suitcase(BLUE).iNTO my

SUITCASE kept my documents and proparty value is Rs 9000(Ninen thousands ) approx. before lost my suitcase that i checked ST5 compartment and ensure both door is shut myself and slept .when TTE come that time aweke up . i serched my suitcash had loss. as soon as i complaint TTE i checked all compartment than igive written compliant, i want FIR copy but no body redy to take my compliant that is railway authority totaly irresponsible.at vijaywada stn i met stn masster he is all not take any ressponsible, than i met one police officer he is not take my complaint but he is gaid sent your complaint by post.i want FIR copy this is help for will be makeing new documents helful for me
i hope please take necessory action thorugh this complaint as earlly as possible
thangking you
your faithfully
date[protected]
place; TATA NAGAR PALANI KUMAR

MY PRSENT ADDRASS
P.PALANI KUMAR
NTTF AT TATA TECHNICL EDUCATION CENTE
AGRIGO
GOULMURI POT,
JAMSHEDPUR.
PHONE NO;[protected]
MOBIL; [protected]
E MAILID; [protected]@yahoo.com
The following document&proparity has been loss.
1.EXSERVICEMAN DISCHARGE BOOK ORIGINAL-01
2.PAN CARD ORGINAL -01
3.DRIVING LICENCE(LMV) ORIGINAL-01
4.SBI SAVING PASS BOOK&RD-01Each
5.NTTF RNTC ID ORIGINAL-01
6.SUNDARAM BNP PARIPABASMUTIVAL FUND PORT FOLLIO-02(AMOUNT RS 60000)
7.PERSONNAL MEDICAL DOCUMENT FILE-01
8.PERSONNALNTTF DOCUMENTS
9.DICTIONORY-01
10SAKTHI ENGLISH SPEAKING BOOK-01
11.PANT BLOCK-01
12PANT CRAY-01
13.TRACK SUIT-01
14.SHIRT FULL HANDS -02
15.SHIRT HALF HANDS-02
16.T.SHIRT-023
17CALCULATOR-01
18 OTHER SOME ITEMS

The slow train to Churchgate whose scheduled time at Santacruz is 18:21 hrs. is always late by 15 minutes leading to lot of inconvenience especially for boarding a connecting train

To,
The Senior DCM/Howrah
Eastern Railway
Howrah



Respected Sir,

I, Smt.Uma Chakraborty, W/O Debasis Chakraborty residing at Rescourse para (opp.Govt.Quarters: A/17)P.O.&P.S.Jalpaiguri Dt.Jalpaiguri.Ph.no.[protected] would like to state that I am a physically handicapped person and I have a proper certificate regarding this.I with my family have been in Chinsura to my in-laws place. In the time of return my husband went to Chinsura Rly.Stn. to buy tickets for us on 12.11.08 at 7.05 p.m.where he produced my Handicapped Certificate to the booking counter for concession{(Appendex1/36)Rule101, serialno25}, they refused to issue tickets on concession and claimed that the Certificate was a fake one.Then my husband went to ChandanNagar Station on 13.11.08 at 11.05 a.m. to buy tickets.This time they too claimed that the Certificate was false and refused to issue tickets.Moreover they seized my Handicapped certificate and provided a receipt.My husband was harassed and assaulted mentally.I can not understand how it can happen.I have been issued tickets on concession a number of times before this.


I therefore, request you from humaterian ground to take drastic action against the concern person responsible for such kind of activities as my husband is mentally shocked and we too. So your immediate action in this regard is requested and get back my handicapped certificate as early as posible.


Thanking You,

Yours faithfully,

UMA CHAKRABORTY

I want to make complain regarding the facility in train 2578/Bagmati Express.



I did journey on date 17Oct 2008 in 2578/Bagmati Express;



The things are very bad in train;



A/C cooling is not correct. Some time its very hot inside coach.
There was no water in toilet in evening as well as in night on 17th night
There is only one chhader provided to passenger instead of two and no towel.
No proper food provided, only Veg/Non biryaani was available for lunch as well for dinner.
Lights are not working attached with sleeper’s well there is no light in coach.
Coach is not properly cleaned.

Subject: Complaint against the more charging for veg. meals by pantry car personnel’s staff.
Sir
I would like to inform that I undersigned travelled with my family members from Manmad to Nizamuddin on 4th November 2008. The information of which is described below:
PNR no. [protected]
Train no. 7305/NZM link Express (Goa express 2779)
From Manmad Junction (MMR) to NZM (H. Nizamuddin)
Total passenger-06
It is reported that I ordered the train’s pantry staff vendor for providing 06 veg. meals. I was thereby provided 06 veg. meals without water and lesser quantity of food as per scale. Not even that they charged me Rs 240/- at the cost of Rs 40/- each, which was Rs 8/- more as fixed by railway authorities. When we asked the Pantry Car Manager(Mr. Roy) about more charging of meal he replied that they are supplying 200gm rice instead of 150gm rice, but it is impossible to pack 200gm rice in packet of 150gm capacity packet. Moreover the fact is that I didn’t ask for rice and instead ordered 4 paranthas (the 2 extra paranthas were adjusted against rice).I asked other passengers and found out that everybody was overcharged and thus cheated.
It means the train pantry staff is cheating all the passengers in huge manner by increasing prices of meal and supplying less quantity of food of substandard quality. Such kind of cheating should be stopped immediately and culprits must be punished.
The train’s pantry staff manager (Mr. Roy) also argued with me in very rude manner and later tried to lock my mouth by offering the money back. I was but not fighting only for myself so asked him to pay the overcharged amount to all the passengers he cheated, to which he clearly refused thus creating a deadlock. When I asked the reasons of overcharging he told me that R.P.F. and other train staff employees also eat without paying and some of the earnings go to higher officials who are above him. Thereby he has to manage the accounts likewise.
All these information can be obtained by a normal person within minutes. So I think railway authorities will not find any difficulty in catching the culprits and punishing them if they want to. If stern action is not taken against all the culprits who are trying to blot the image of world’s largest railways network & service-The INDIAN RAILWAYS. I will surely be forced to knock the door of Court to fight for the citizens of INDIA & for prestigious image of INDIAN RAILWAYS.
Waiting for your quick and efficient reply.
Thanking you
Yours Sincerely
P.K.S CHAUHAN

This is in response to your new decision to introduce a side middle birth in 2839 Howrah –Chennai mail. I was travelling in the said train on 8/11/08. When I boarded the train from Howrah I was struck by the awful commotion in the bogie which was quite unusual for a 3A.C bogie . On further enquiry I found out that a new berth has been introduced as side middle birth . I felt very bad to see this new development. Because it greatly hurt my level of comfort. I always felt the 3tier A.C is overloaded every time and that 2tier A.C is the most comfortable . I always avoided to travel in 3 tier A.C unless I have side lower or side upper . Because I always feel that all berths except the side ones are over crowded in a 3tier A.C bogie and that on every side there should be not more than two passengers like 2 tier A.C. I always expected that Railway will do something to remove this uncomfortable way of adjusting three passenger’s on each side . But to utter dismay when I discovered that a third berth(middle berth) is introduced on the side(futher adding to already existing discomfort) I was very disappointed because this idea is largely compromises passengers comfort. For me this idea has proved to be disastrous. I would rather feel more comfortable to travel in non-A.C sleeper class than to travel in 3tier A.C with side middle birth. For me travelling in 3tier A.C is now more a sort of punishment than enjoyment.Travelling now in 3A.C is simply unacceptable.

I would request railway to stop such disastrous idea of introducing 3A.C with side middle birth as it is only killing the comfort and travel charm of fellow passengers.
Expecting early action.

Faithfully yours,
Alok mishra.
PNR. No.[protected] dt.8/11/08
Cell no.(0)[protected]

I have been provided with AIRTEL No [protected] (Post Paid CUG-Indian Railways) by Railway as I am posted as Chief Materials Manager at Integral Coach Factory/Chennai.
I have registered with Customer Service of AIRTEL to send me message regarding unbilled amount on daily basis.I have receved following message during last three days.
Approximate unbilled usage as on Amount
[protected] Hrs Rs.6.08
[protected] Hrs Rs 345.16
[protected] hrs Rs.477.32
I am not using the mobile beyond our CUG to the extent the unbilled amount is being messaged to me.I could not get satisfactory reply from customer care of AIRTEL (COMPLAINT NO.[protected] and the person kept on repeating that necessary correction in the bill can be done only at the time of final generation of bill.
I could not get satisfactory reply and the high unimaginable amount being messaged to me is highly UNREALISTIC.
You are requested to do the needfull for correction o[censored]NBILLED AMOUNT being sent to me at the begining itself as it will be too late to rectify the same at the time of final bill as financial DAMAGE would have taken place by that time.

I hope my grievances will be redressed and I will not be put to financial loss.
Thanking you


Kamlesh Shukla

Dear Sir,
I booked one i-ticket on 27-09-08 as per enclosing letter. When the ticket was not delivered I mailed the complaint on 2nd Nov 2008 to [protected]@irctc.co.in but the complaint has not been resolved as yet.
You are requested to look into the matter & resolve my complaint.
Regards
Vijay Rajbansh


Note: Forwarded message attached

-- Original Message --

From: "vijay rajbansh" <[protected]@rediffmail.com>
To: [protected]@irctc.co.in
Subject: Fwd: Re :RE: IRCTC ticket Delivered to THANAMARY on 01/10/2008 with Sign At 15:





Dear Sir,
Till date my complaint has not been resolved. Kindly do the needful at the earliest.
Regards
Vijay Rajbansh


Note: Forwarded message attached

-- Original Message --

From: "vijay rajbansh" <[protected]@rediffmail.com>
To: <[protected]@del.overnite-mail.com>
Subject: Re :RE: IRCTC ticket Delivered to THANAMARY on 01/10/2008 with Sign At 15:00 Hrs
Dear Mr Pravesh,
My tel no is [protected]
Regards
Vijay Rajbansh

On Fri, 7 Nov 2008 16:10:18 +0530 Pravesh Rajora wrote
Dear Customer
We are trying to speak to you to resolve the issue, pls
supply your contact no’s urgently.
Thanks
& regards,

Pravesh Rajora

Overnite Express Limited

New Delhi

Ph:[protected] / 32570995 /
[protected]

e-mail:- [protected]@del.overnite-mail.com

Website :- www.overniteNet.com

__________________________

From: Pravesh Rajora
[mailto:[protected]@del.overnite-mail.com]

Sent: Wednesday, November 05, 2008
11:13 AM

To: 'vijay rajbansh';
'[protected]@cjb.overnite-mail.com'; '[protected]@cjb.overnite-mail.com'

Subject: RE: IRCTC ticket
Delivered to THANAMARY on 01/10/2008 with Sign At 15:00 Hrs

Importance: High
Dear
Babu

Pls investigate,
resolve and intimate on top priority basis.

[protected]
Dear
Customer



Pls stay in touch

Thanks
& regards,

Pravesh Rajora

Overnite Express Limited

New Delhi

Ph:[protected] / 32570995 /
[protected]

e-mail:- [protected]@del.overnite-mail.com

Website :- www.overniteNet.com

__________________________

From: vijay rajbansh
[mailto:[protected]@rediffmail.com]

Sent: Tuesday, November 04, 2008
8:05 PM

To: Pravesh Rajora

Subject: Re :IRCTC ticket
Delivered to THANAMARY on 01/10/2008 with Sign At 15:00 Hrs

Dear Mr. Pravesh Rajora,

Kindly explain who is THANAMARY & on whose
authority the ticket was delivered to him/her.He /She is not the person in
whose name the tickets were issued or addressed.There is no one of this name at
the address where the tickets were to be delivered.Till date the tickets have
not been delivered to the addressee.

Regards

Vijay Rajbansh

C/C Mr Daal Chand - As I want
to cancel this ticket, kindly let me know the procedure to be followed for the
same

Regards

Vijay Rajbansh



On Tue, 4 Nov 2008 11:19:05 0530 Pravesh Rajora wrote

Dear Customer

Pnr no :

[protected]
Awb no : [protected]

Your ticket has been Delivered to THANAMARY on 01/10/2008 with Sign At 15:00

Hrs
Thanks & regards,
Pravesh Rajora
Overnite Express Limited
New Delhi
Ph:[protected] / 32570995 / [protected]



e-mail:- [protected]@del.overnite-mail.com
Website :- www.overniteNet.com



__________________________



-----Original Message-----

From: care [mailto:[protected]@irctc.co.in]

Sent: Tuesday, November 04, 2008 11:00 AM

To: Pravesh Rajora

Subject: Re:
Dear Sir,
Please see the matter.

[protected]@rediffmail.com

Regards,
daal chand

[protected]@irctc.co.in

www.irctc.co.in

[protected]

On Sun, November 2, 2008 5:17 pm, vijay rajbansh wrote:

> Dear Sir, I booked one internet ticket on 27-09-08 with

> following details. BOOKED TICKET

> HISTORY

>
&

>
nbsp; &n

>
bsp; &nb

> sp;

> Transaction id [protected] PNR NO [protected] Train No 2433 Train

> Name RAJDHANI EXP From Station CHENNAI CENTRAL(MAS)Number

> [protected] To Station H NIZAMUDDIN(NZM) Date 30/11/2008 Class

> 3A Boarding CHENNAI CENTRAL(MAS) Resv Upto H

> NIZAMUDDIN(NZM) Quota General Booked By Ticket Details

> S# Name Age Sex Berth Preference Food Preference Senior Citizen 1 SANJANA

> SINGH 18 Female Lower Veg 2 AVI GARG 18 Female Lower

> Veg 3 SRIVIDYA SEKHAR 18 Female Lower Veg Place Of Delivery

> : Address ROOM NO 133, C-BLOCK-OPAL HOSTEL

> NATIONAL INSTITUTE OF
TECHNOLOGY TANJORE MAIN ROAD, NATIONAL

> HIGHWAY City Tiruchchirapali Pin 620015
State Tamil Nadu

> Country India
Payment Details Payment Option SBI Debit

> Ticket Charge Rs 6015.00 Internet Service Charge Rs

> 60.00 Total Rs 6075.00 The ticket is not delivered even after

> a lapse of more than one month whereas your courier partner Overnite

> Express is showing it as delivered to THANAMARY on 1-10-08.On enquiry it

> is found that there is no person in the said name. As I want to cancel

> the ticket hence I request you to inform
me about the procedure to be

> followed.RegardsVijay Rajbansh