Airtel - Deducted Money

I am using Airtel connection on my mobile, but at the date of 27.04.2012 i had 78Rs(approx) on my phone but after 4 pm when i saw my phone balance i shocked bcoz it was showing 3Rs(approx) - mean money was reduced 75Rs(approx) from my phone, so i called to 198 customer care and they said "i have complained about deducting money to the company and your deducted money will be returned til 1.5.2012 and your complaining number is 30427894957" but after date of 1.5.2012 i did not receive any phone from the company also i did not receive any deducted money from the company so again i called to the customer care at 1.5.2012, then they said please wait for 24 hours so i waited 24 hours then again i called 2.5.2012 again they said please wait 24 hours again i waited 24 hours again i called 3.5.2012 again they said please wait 24 hours again i called 4.5.2012 then they said we r complaining again so u will have to wait for some days tel me how long should i wait , tel me what should i do plz help me, right now i m very sad




Name - Ankit Goyal
Mobile No. - 09760449177