[Resolved]  Apple Macbook pro — Poor service from Datalogics

The bluetooth on my 1 month old Apple Macbook Pro stopped working suddenly. I took it to the closest istore in Chennai, India, where I had purchased it from, and the technician there asked me to take it an authorized service center and recommended Datalogics, an apple authorized service center.

So called them and got a 1:00 appointment. I landed at Datalogics at 1:00 but was made to wait till 1:30. The technician then cursorily looked at the system and then said that I need to wait. 30 min later a different engineer comes in and I have to start fresh with him. Without looking at the system, his comment was that something inside must have failed and so I should leave my system for "repair". I refused to do that without any logical reason. Called the iStore and told them about the issue I was having.

The technical director of Datalogics was then called in. His comment to the iStore technician was that iStore should not send my type of complaints to him. Took that as an insult and stepped out. No use arguing with them.

I decided to take the unit to another authorized service provider, Ample Technologies, who got me back and running in 15 min time.

Companies like Datalogics should not be made an authorized service provider as they will only spoil Apple's name. The Technical directors name is Mr. V. Diwakar.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I am completely agreed with Ravi Moorthy. Even I had one bad experience recently.

Datalogics are not solution provider, I think it’s fake.

I have taken my iPod touch 2g to them because of some software failure which is not coming under warranty.

After two days they called me and told like it’s a hardware problem. I have to pay Rs.11, 000 to get a replacement of new 2g iPod touch (also I have to give the old one). Please remember for the same cost you can get the new one outside (even no need to provide old iPod touch 2g).

Please remember one more thing before you go there, they will charge Rs.500 whether the problem s are solved or not. Its include with the useless money laundering comment.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Apple India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    1424
    Pending
    0
    Resolved
    102
    Apple India Phone
    +91 80 4045 5150
    Apple India Address
    19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India - 560001
    View all Apple India contact information