Apsrtc — reservation

Address:

Bangalore Rural, Karnataka

i have reserved ticket from banglore to ongole on january 13th 2012.The arrival time of bus is night 8:20,i came to stop at the time of 8:00.but i didnot get the bus.i waited up to 11:00 ,but i din't get the bus.i called to the enquiry,but they didnt respond to me.Is the right way to deal with the travellers.my bus no is 94028.my mail id is [protected]@gmail.com