[Resolved]  Apsrtc — Driver's verbal abuse of passenger

I just commuted (with a bus pass), from Mettiguda to R.K.Nagar on a bus Number AP10Z3492, at 3.45 p.m. today, the 2nd September 2008; Just after starting from Malkajgiri X Road Bus stop, the driver was yelling at a young woman to get inside, though there was no way the innocent woman could move anymore, and he addressed her in slang Telugu, beginning with "Neeyamma...".

Upon the woman reminding him to watch his words, he became even more aggressive and snarled at her thus, "Why should I respect you or your mother? Go tell your father that I abused your mother. I'll see what happens.." and concluded by pronouncing, "Neeyamma..." even more aggressively, as though challenging everyone. It was so embarrassing for all the commuters who could witness his verbal discharge and everyone was shocked at this verbal assault.

How could the driver address a passenger in such an unethical manner? Where the other companies are careful enough to guard their relationships with the customers, how is APSRTC able to allow its employees to successfully humiliate the passengers? I mean, is it not a basic etiquette of an employee to have a discipline in his speech? Would the APSRTC stay mute to customer complaints and plight? How is this incident justified?