[Resolved]  Arzoo.com — Arzoo.com did not refund for cancelled tickets

Address:

Mumbai City, Maharashtra

We had booked 6 tickets for our flights from Kozhikode to Mumbai (via Bangalore) for the 6-Feb-12 for Kingfisher airlines. We got to know 2 days before the scheduled date via Arzoo.com that the flights are cancelled and there are no alternate options provided by the airlines, and we are supposed to check out other options and that we would be getting a full refund for our tickets. We had sent all the required docs that Arzoo had asked us to send via courier and we got confirmed from Arzoo that all the doc's were proper and they would be starting with the RA process.

But since that day, whenever we call Arzoo.com, they always keep saying that we have not received any
refund from airlines. When we got in touch with kingfisher airlines, they seem to say that you have booked ticket via Agent i.e. Arzoo and so all your discussions regarding refund should be with Arzoo and not with us.

With this blame game on, it's almost 9 months passed, and we are yet to receive our refund.

Our PNR number - CQMRHC
Arzoo reference id - A1224352

Flight No. IT-2474 ( Kozikode-Bangalore)
Flight No. IT-112 ( Bangalore-Mumbai)

Ticket numbers -
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Please help us.

Regards,
Nilesh Somvanshi