Comments
Dear Mr. Nagarajan,
With respect to the complaint raised by you, please find below our clarification:
1) The work on your site was completed on 25th June and we had collected your signature on our call card as acknowledgement on 27th June. This sign-off is acceptance of the job completion by the customer.
2) The issues raised by you with respect to supervision of site, painter behavior and workmanship were already clarified with you when you had initially raised the complaint with us upon completion of the site. Your e-mail sent to us on 1st July also detailed about these issues and our team had met you and addressed the same. We regret any inconvenience caused to you on behalf of these issues.
3) With respect to the allegation of theft, the complaint has been raised by you on 16th July on mail, which is more than 19 days after we have completed the work in the site. As you would understand, it is not possible to establish the claim of theft 19 days after all painters moved out of the site. There is no establishing the claim of theft made by you and hence there is no liability for this claim. However, in order to resolve the complaint to your satisfaction, the service provider (Colour Tones) had offered a settlement amount of Rs 5000 purely as a good will gesture. Rs 5000 was arrived at after reducing Rs 1526 of payment due from you to the service provider (Colour Tones) for the painting work. You had agreed to the same and provided us confirmation over mail.
4) You had expressed reservation over the acknowledgement format provided for the settlement which also has been clarified to you over phone and mail.
We hereby request you to connect with us for processing the settlement.
Regards
Aparna
Asian Paints Ltd
With respect to the complaint raised by you, please find below our clarification:
1) The work on your site was completed on 25th June and we had collected your signature on our call card as acknowledgement on 27th June. This sign-off is acceptance of the job completion by the customer.
2) The issues raised by you with respect to supervision of site, painter behavior and workmanship were already clarified with you when you had initially raised the complaint with us upon completion of the site. Your e-mail sent to us on 1st July also detailed about these issues and our team had met you and addressed the same. We regret any inconvenience caused to you on behalf of these issues.
3) With respect to the allegation of theft, the complaint has been raised by you on 16th July on mail, which is more than 19 days after we have completed the work in the site. As you would understand, it is not possible to establish the claim of theft 19 days after all painters moved out of the site. There is no establishing the claim of theft made by you and hence there is no liability for this claim. However, in order to resolve the complaint to your satisfaction, the service provider (Colour Tones) had offered a settlement amount of Rs 5000 purely as a good will gesture. Rs 5000 was arrived at after reducing Rs 1526 of payment due from you to the service provider (Colour Tones) for the painting work. You had agreed to the same and provided us confirmation over mail.
4) You had expressed reservation over the acknowledgement format provided for the settlement which also has been clarified to you over phone and mail.
We hereby request you to connect with us for processing the settlement.
Regards
Aparna
Asian Paints Ltd
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+91 22 3981 8000
Asian Paints House 6A, Shantinagar, Santacruz (E), Mumbai, Maharashtra, India - 400 055
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Regards,
Aparna Asian Paints Ltd