[Resolved]  Asian Paints — incomplete work

Address:

North 24 Parganas, West Bengal

I contacted asian paints representatives on around 10th october 2012 to paint my living room area. They responded well and visited my place within 2 days. The company representative saw the area to be painted and we finalised that painting is to done from 1st november and their representatives will contact us on 26th-27th november regarding colour selection. They promised us that they had an ongoing puja offer of having a free design on the walls. They took full payment on the very next day through cheque. After that nobody contacted us till 1st november. After my call on that day, their representative came on 2nd Nov. to finalise colour. Colour was finalised on that day but their representative had no idea of the free designs and he made us select designs which were not free.After a day we were told that the designs chosen by us would cost a hefty amount and so again we had to reselect colours and designs . The work was supposed to completed latest by 6th Nov. but only the painting part got completed on 8th Nov.Diwali was coming and so we told them to complete the designs on 8th itself,to clean the house,but they told that designs can be done only on 9th morning. No one contacted us on 9th and after I called they said that somebody will come on 10th to paint. Again no one contacted us on 10th. After I called they told that design can be done only on 11th Nov.11th being Dhanteras, I told design has to be done on 10th itself. A person came on 10th and said that design can be done only in one wall and in one colour and not in the colour we chose. At last after much harassment design was not done in my wall. It was a very disappointing experience with asian paints and they killed lot of our time and energy. No one is taking the responsibilty of the work left.