[Resolved] Asian Paints — Irresponsible contractor appointed for painting job at my residence | |||
Ihad entered into a contract with Asian Paints on 13 th September and payments were made as per your norms.The contractor was to begin job on and from 16 th Sept 9.30 am which he did not nor did any information send on my calling up I was told that he will come at 11.30 am as no work will be done on 17th on ground of Vishakarma puja.There after on his arrival and inspection of the premises he informed that he will begin work on the 19th and not before.and the premises will be handed over on the 29th work will be in two phases bedrooms (2)and one toilet will be ready by 23rd and the living room kitchen and one toilet by 29th. The contractor has created a mess out of the situation and now under immense pressure from my side to your officers the date has now been reschudeled to 2nd October. The contractor seems to have taken your officers very lightly and when you see the officers from your end speaking to him it seems he is the boss.This type of service was not expected from your end and now with all the delay done he quality of work is likely to be compromised and moreover on the last extended day the contractor has declared that his painters will work upto 12PM is this expected in a domestic house when he intentionally did not provide adequate lobours intinally.It seems giving the job to your company I am being penalised and made to understand THAT NEVER GIVE A CONTRACT TO YOUR COMPANY.----- Sreeman Mukherjee, Charusree, T.N Biswas Road. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear Mr. Mukherjee, at the outset we affirm that we are glad to make your home look beautiful and bringing colours to your ideas of perfect home. Your aforementioned concern has been noted and all necessary actions been taken to resolve the same. We apologize for the inconvenience caused and thank you for all your co-operation in supporting us to finish the job. We look forward to serve you better in future.
They breached their contract, said they made a mistake in addition and just before the final coat of paint want to charge us 60% more. We signed a contract agreeing to their quoted price, now they say their salesman made a mistake so they need more money before they finish. Doesn't anyone in India want to investigate ASIAN PAINTS HOME SOLUTIONS? They are scamming and Indian people are suffering-I see their responses here. They even told us the supervisor had to be hospitalized because they are all upset that they undercharged us. IT is not our fault, they;ve even said that to us over and over and yet they want to extort money from us. If we had known the amount they would come back and say we had to give, we would not have moved forward with painting. Only after we are stuck with our 5, 000sf home (new additions to existing home) sitting empty, dust everywhere, splotchy unfinished walls, paint cans sitting in every room. THIS IS UNBELIEVABLE. No one could believe this. Our children suggested we video tape our conversations with the AP people because they sit and tell us it is their fault and yet they just didn't show up today. We have been kind and quiet and patient waiting for them to tell us what they are going to do. They would not take our calls - just disappeared. IS this truly a national company with advertising by big named actors and others? PLEASE DO NOT USE THESE PEOPLE. Listen, you will truly be sorry. We have no more money in our budget. What are we going to do? I just want to cry. They cannot hold our home hostage like this., ...we have a signed contract.
We apologize for the inconvenience caused and the delay. Request you to please share your details with us to help us investigate your concern in detail. We will await your revert please.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
78%
Complaints
873
Pending
196
Resolved
621
+91 22 3981 8000
Asian Paints House 6A, Shantinagar, Santacruz (E), Mumbai, Maharashtra, India - 400 055
View all Asian Paints contact information
Regards,
Aparna
Asian Paints Ltd