[Resolved]  Asian Paints — Poor Quality of Paints

Address:

South 24 Parganas, West Bengal

1. In the month of April 2011, I had painted my flat of approx 650 S/Ft at 1/15, Naskar Para Road, Santoshpur, Jadavpur, Kolkata - 75 with Asian Paints at a approximate cost of Rs 40,000/-. The paints were purchased from a shop "Colour Mate" 58 Santoshpur Avenue, Santoshpur, Kolkata - 75. After one month ie in the month of May 2011 while I wanted to clean dirts in the walls with plain water, I was shocked to see that the colour is being washed away. I reported the matter to Asain Paints Bombay Office as told by the Shop owner. They sent their representative to check it. The representative checked the bills and adopted the same method as I did and got the same result. He left my flat saying that the matter will be reported to his senior and I will be informed accordingly. Since there was no word from him, I rang up the individual after one week in which he said that since I have used low quality product of Asian Paints (ie Rs 215/- per ltr) Company can not do anything. I again reported the matter to the Asian Paints Bombay Office in the month of Jul 2011 and was assured to send another representative but till date no one has come up to check it.

2. It is therefore my request that necessary action may kindly be initiated to compensate me Rs 1,00,00/- for the following :-

(a) Cost of paints - Rs 17,000/- approx.

(b) Labour - Rs 20,000/- approx.

(c) Disturbance charge since I had to paint staying within the flat - Rs 63,000/-