[Resolved] Asus India — No solution for the complaint lodged | |||
Dear Team, I have lodge complaint with my newly purchased laptop Asus F202 vivobook on Aus helpline/ call center. Issue: Laptop takes 4-5 hrs to get fully charged and battery backup is too low as 2- 2:30 hrs. Asus is not ready to accept that there is a slow charging and battery backup issue with my laptop. Asus service center has taken my laptop 3 times for repair but not accepting fault in their device (notebook), they are saying our standard laptop charging time is 3:00 hrs. I have never seen a single laptop which takes 3-4 hrs to get 100 % charged. And I would also like to know why they have then changed my motherboard and battery if there was no issue from their end. Now I want my money back with interest from Asus India. I have paid Rs. 38500 to purchase this dump model from Asus. My Laptop is still there with Asus service center and I am not getting any proper response from them. I have marked mail to many HODs of Asus but they are not bothered about my mails as well as issue. Need your kind attention on this, help me get my money back. Regards, Sachin Bansode +91-[protected] +91-[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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18-474, Lakshmi Towers, Old Town, Anantapuram, Mumbai, Maharashtra, India
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I have lodge complaint with my newly purchased mobile Asus Zen-fone 6, i am facing problem after 1 month from purchasing date. Now last month 4.09.2015 my mobile became dead I send it in service centre Nehru place he was told on 24.09.2015 you can received your mobile, after this day he told mother board and battery are not available in this centre.
Kindly contact to Asus techonical support toll free number for provide the child part (mother board and battery) he tell your part will be receive on service centre after ane weak, after one weak techonocal support centre postpond the date to 6.10.2015. b/c part are under inspection, and now today he say part are not available, asus head quarter he mention the date 10.10.2015 in systems.
My 1 month warranty i have lost,
Dear sir i can't suffer any more to this product.
Now I want my money back from Asus India. I have paid Rs.15699/- to purchase this dump model from Asus.
My mobile is still there with Asus service center and I am not getting any proper response from them.
Need your kind attention on this, help me get my money back.
Regards,
Nikunj Yadav
+91-[protected]
+91-[protected]