[Resolved]  Asus — Missing service for product !!

Address:

South 24 Parganas, West Bengal

I own an Asus O!play mini. I bought it 14 months ago, and the warranty was for 12 months. My remote stopped working recently and the Asus service center (Rashi peripherals) refused any servicing option for that product since the warranty period was over !! They said the only option was to buy a NEW complete media player set (~ Rs 4000). I said I can pay for the remote repairing, but that was also not possible as per ASUS policy.
I called up your toll free numbers and after 30 mins I received the same news from them saying that the only option is to buy a new media player set.
I have never heard of an electronics product that has such a handicap policy. That is illegal and should be mentioned in the product clearly, as its most unusual. I want immediate action. The warranty shold be lifetime for such handicap products that cannot be repaired, even the simplest of part like remote !!

Mishal
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