[Resolved] Asus - Motherboard - P5kpl - Am / Ps — DELAY IN SERVICE

SureshBabukv

from Thrissur, Kerala

Address:

Kerala

Sir
I bought an assembled computer including ASUS-MOTHERBOARD-P5KPL-AM/PS from SHARPLOGIC SALES AND MARKETING COMPANY PVT.LTD,THRISSUR on 31-Jul-2010. I found that my USB port was not detecting and used the service of SHARPLOGIC for detecting the real problem. They said the complaint was with motherboard and took the same for repair on 13-Aug-2011. It was guaranteed that they will return the same within three weeks. It was said that they will send motherboard to ASUS service centre. But as on 25-Sep-2011 I coudn't get any details on the status of repair from SHARPLOGIC. They are extending the date day by day. Please provide me guidance for registering the complaint on the same.
Thank You
Suresh Babu K V

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ratheeshvellavoor

from Palackattumala, Kerala

I had purchased a asus motherboard from one of the authorised dealers of ASUS products namely Online IT Shop, Kottayam Dist, Kerala, India on December 2009, with a warranty period of three years on the same.
Starting date of warranty period : DEC/2009
CUSTOMER CODE: ONL230686K
O/WCH.NO:[protected]
O/W DATE: 30:12:2011

MY MOTHER BOARD PART NO: A5MOCS188411
PRODUCT CODE: M2N68-AMPLUS

REPLACED BOARD DETAILS AS FOLLOWS:
Prod Code:m2n68amplus
RMA NO:[protected]
PART NO: A3MOAC241684
[protected]mib7zoa2d

Some problems had occurred on the motherboard, and the same had been taken to companies authorized service center Rashi Peripherals, Kottayam at 3 times. Last time those replaced a old mother board, But my problem could not be resolved by them, I had aslo written to its H.O. regarding the same but in vain.
Know I write to you as a last source of help.And due to this problem i have incurred great deal of mental and material losses and trauma.
I hope you would be able to help me in the same.
PLEASE REPLACE THE MOTHER BOARD, URGENT

FROM
RATHEESH KUMAR(CUSTOMER)
KULATHUMKAL,
VELLAVOOR.P.O
KANGAZHA,
KOTTAYAM,
KERALA-686541
PH: [protected], [protected], [protected]
EMAIL;[protected]@gmail.com
Please Reply, Ratheesh