[Resolved]  Asus — Poor Service and intermittent problem

Address:

Mumbai Suburban, Maharashtra

I have been facing a no video problem with my M3N78-EM and this is my conversation with ASUS after 2 replacements and 2 repairs:

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Dear Mr. Dhal,

Thank you for contacting ASUS and providing your feedback. I do apologize for your inconvenience. In the meantime what I can do for you is to repair the unit at my location, normal turnaround time will be within 10 business days, I'll oversee the entire repair process personally, please let me know if you want to proceed with this process.

Thank you,

Aaron L
ASUS Product Support Team



[protected] Original Message[protected]
From : [protected]@yahoo.com
Sent : 10/5/2011 1:50:24 PM
To : "[protected]@asus.com.tw"
Subject : Satisfaction-USA(EN): Poor quality of products and services



[CASEID=WTM[protected]]



Apply date : 10/5/2011 1:52:29 PM(UTC Time)
[Basic Information]
* Full Name：Rohit Dhal
* E-mail：[protected]@yahoo.com
Phone Number：[protected]
* Country / Region：United States
[Product Information]
Product Type：Motherboard
Product Model：M3N78-EM
Product S/N：97MOAC271602
[Customer Comments]
* Subject：Poor quality of products and services
* Topic：1.Product Quality;2.Service Quality;
* Description：
My motherboard was purchased back in September 2009 giving problem son and off
which were generally resolved by updating the BIOS driver. The recent motherboard
issue on S/N:97MOAC271602 was no power and ASUS service center located
ANdheri-(E) got it repaired but was still not working. The motherboard was sent back
to bangalore and was not repaired so a replacement (S/N: 96MOA1063714),
probably refurbished was issued. And what luck and service, the ASUS product is still
dead. The computer i invested thousand on has been lying as a metal box for almost
two moths now just because the product has not been upto the expected standards
of ASUS motherboards which i have been using for almost a decade now. It would be
really appreciated if the damage is undone and if a refurbished board is not
standard and tested before issue, new board should be used.
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But the problem still remains and my trust on ASUS for 8 long years has ended.