[Resolved]  ATM — Cash not disbursed but credited

Address:

North Delhi, Delhi

My son struck in a big problem when he got in a ICICI BANK ATM near to my place to withdraw some cash but cash got struck in the machine and didn't come out of the machine, The amount was of Rs. 10,000 . However, the receipt which came out of the ATM shows deduction of balance of RS. 10,000. The account balance before transaction took place was Rs. 83,732.91 and total available balance after the transaction was Rs. 73,732.91. Therefore, Rs.10,000 has been deducted from my account No. [protected] Syndicate Bank but the amount was not received by me. For your record, I hereby mention that the incident took place Wednesday, August 01, 2012 and the time was 7:32 P.M at Lawrence Road C-7 Market ICICI ATM. . I have also attached the scan of the receipt of transaction which took place at ICICI BANK ATM.

I also would like to mention that when I was making transaction the technical staff was already in inner side in the back space available in the ATM. When I brought the same in their notice they said that we shall received our money in few days thereafter they put the shutter down. After some time when they opened the shutter than we make another transaction of Rs. 5000/- where we got encashed the amount as usually.

You are requested to look into the matter seriously and arrange to credit the amount of Rs. 10,000/- immediately in my account No. [protected] Syndicate Bank East Patel Nagar Branch New Delhi-8

The letter has already been sent at email id of the syndicate Bank on 01.08.2012 but no response has been received till date.

Dated : 03.08.2012


( R K Gulati )
M- [protected]
[protected]