Citibank India — Auto debit from My account

I have salary account in your bank and a credit card has been issued by your bank, your bank has auto debited my account without my consent and they have cancel the card and again auto debited 15000 from my account without any prior intimation or my consent.

I want clarrification regarding the same and my money back.
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I have taken a loan for two wheeler for 18 months as i want to clear the loan.i have asked them to give me the total amount of closing the loan.but sitll i m not gettint the proper reply. so tel me wht to do.
I have a Salary Account in Citi Bank and also i have a Credit card in same bank.
without my consent the standing instruction deducted from my saving account. already i paid the credit card payment directly whatever balance in that credit card account. and also i cancel my credit card. but Last month since they ask to me need the balance in 420 Rupees in my credit card. and also they were deducted the amount from my Salary Account without my knowledge.

One more main thing i have not another credit card. but they would pass the credit card. and that credit to mention the Birla Sun life insurance premium deducted.

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