Auto Loan — Wrong address of registration

This is Naveen Gupta from A-60 sector 14 Noida (UP)
I have taken a car loan of rupees 2 lac from hdfc bank 0n march31, 2009 for Zen Estilo LXI purchased from T.R. Sawhney Motors, New Delhi.. loan number is 14712142. At that time my only condition with executive was that permanent registration will be of Kaithal, Haryana which is my permanent address. After confirmation from RM Mukesh Goyal, executive Mr. Ajay agreed on it. I bought the car with temporary registration and insurance at the name of Naveen Kumar Gupta, R/O Dhand, kaithal haryana (my permanent address) . When I asked for permanent registration of same address from dealer, he asked me to get instructions from bank for same. I forwarded complaint for the same, and contacted to executive Mr. Ajay. He asked me to submit some permanent address (kaithal, haryana) proofs document which included copy of rashan card, electricity bill, Land line BSNL bill. I submitted the same around 7 days back. But till now I haven’t get any response from bank. Now Whenever I o talk Mr Ajay he asks me for 1-2 days time but nothing happens.

Is it bank’s executives business or the HDFC BANK business to rob the innocent people by greeding them with false commitment and later refused?

Please let me know hdfc and reserve bank rule applies to customer only or bank representative also. If the representative/hdfc bank fails to fulfill the commitment who should suffer, shall it be the innocent customers that representative or the bank.


In this whole scenario please find out as a customer mine fault. From around last 2 months or so it is me who is begging like hell and that faulty executive is still enjoying his work and continuing robbing others people also.