[Resolved] Aviva Life Insurance — Right to Reconsider | |
I took a Pension Plan from Aviva India in Mar'08 and received the policy documents with the first premium(?) receipt on 30 Apr. On 5 May, I submitted an application for cancellation due to unsatisfactory terms. On 15 May, I received an acknowledgement from Aviva Customer Redressal Team stating that the "case was being investigated on an utmost priority and we would get back to you at the earliest". On 24 May, I called Customer Service and was told that the formalities were almost complete and that I would get intimation in 3-4 days. I got the same answer on 28 May, 30 May and 02 June. On 03 June, the Customer Service agent said that no one could have told me it would take just 3-4 days, that the matter was still under investigation and asked me for (now hold your breath!) - the names of the customer service agents who had made such a statement! I asked to speak to a supervisor and I was told that the supervisor was "out of office" (in the middle of a working day?). When further queried, the agent replied that there was another supervisor, but that "he/she" was not "my manager". I said that I was not receiving any satisfactory response from Customer Services and that I needed the name of a person to whom I could escalate the matter. After many more "please wait while I put you on hold", I was told that a manager would speak to me later today. (I am not holding my breath!). I followed up this conversation with an email to Customer Service and intimated the Insurance Ombudsman for New Delhi (Shri R Beri) that I was having a problem getting my refund. Lets see how it goes. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
I have written a letter to AVIVA on 17th July '2008 to cancel my pension policy as free look period in on and I have Right to Reconsider . When I went to their Ranchi office to submit the letter and the original policy as required, they refused to acknowledge receipt. When I met their Branch Manager, Jagdish Walia, he made me sit for 1 haour and saying all crap and finally refused to accept the documents. I felt very offended and am withdrawing all my policies from Aviva and of my family members too!!
Disgusting Co.
When their Branch Manager can misbehave with a customer imagine what would be the training and attitude of other operational staff!
Now they will make a big isue out of cancelling the policy and refunding the amount.
Disgusting Co.
When their Branch Manager can misbehave with a customer imagine what would be the training and attitude of other operational staff!
Now they will make a big isue out of cancelling the policy and refunding the amount.
Please inform me the policy details of aviva life insurance of my policy number SCG 2076079 on my e-mail address.
ADVISORY : PLEASE GET IN TOUCH AT [protected]@yahoo.com FOR IMMEDIATE REMEDY AND LEGAL ACTION AGAINST AVIVA FOR MIS-SELLING, WITHHOLDING CRUCIAL INFORMATION, INDUCING POTENTIAL CUSTOMERS, CHEATING, MISREPRESENTATION.
DEAR ALL, WE HAVE ALL FACED SOME COMMON ISSUES AND HAVE BEEN WRONGED BY AVIVA BUT THERE IS NOTHING WE ARE DOING IN TERMS OF INITIATING LEGAL ACTION AGAINST THIS INSURANCE COMPANY. TRUST ME, IF WE COME TOGETHER ON A COMMON PLATFORM WE CAN MOVE THINGS AND GET RESOLUTION LEGALLY FOR OUR VALID GRIEVANCES AND TO PREVENT AVIVA FROM DOING THE SAME WRONG TO POTENTIAL CUSTOMERS IN THE FUTURE. AND LET US VOICE OUR GRIEVANCES LOUDLY, FAR AND WIDE TO PREVENT THIS INSURANCE COMPANY FROM TAKING CUSTOMERS FOR A RIDE. AVIVA HAS A LOT TO ANSWER.
WITH THE ABOVE OBJECTIVE IN MIND I CALL UPON ALL OF YOU TO GET IN TOUCH WITH ME AT THE FOLLOWING EMAIL ID AT THE EARLIEST SO THAT I CAN INITIATE WHAT CAN BE DONE AGAINST AVIVA AND NOT LET THIS INSURANCE COMPANY GO SCOT FREE. WE HAVE ALL LOST OUR HARD EARNED MONEY TO AVIVA. LET US DO SOMETHING MY FRIENDS AND I WILL DO THE NEEDFUL ON BEHALF OF ALL O[censored]S.
SINCERELY
DHIRENDRA SINGH
[protected]@yahoo.com
[protected]
DEAR ALL, WE HAVE ALL FACED SOME COMMON ISSUES AND HAVE BEEN WRONGED BY AVIVA BUT THERE IS NOTHING WE ARE DOING IN TERMS OF INITIATING LEGAL ACTION AGAINST THIS INSURANCE COMPANY. TRUST ME, IF WE COME TOGETHER ON A COMMON PLATFORM WE CAN MOVE THINGS AND GET RESOLUTION LEGALLY FOR OUR VALID GRIEVANCES AND TO PREVENT AVIVA FROM DOING THE SAME WRONG TO POTENTIAL CUSTOMERS IN THE FUTURE. AND LET US VOICE OUR GRIEVANCES LOUDLY, FAR AND WIDE TO PREVENT THIS INSURANCE COMPANY FROM TAKING CUSTOMERS FOR A RIDE. AVIVA HAS A LOT TO ANSWER.
WITH THE ABOVE OBJECTIVE IN MIND I CALL UPON ALL OF YOU TO GET IN TOUCH WITH ME AT THE FOLLOWING EMAIL ID AT THE EARLIEST SO THAT I CAN INITIATE WHAT CAN BE DONE AGAINST AVIVA AND NOT LET THIS INSURANCE COMPANY GO SCOT FREE. WE HAVE ALL LOST OUR HARD EARNED MONEY TO AVIVA. LET US DO SOMETHING MY FRIENDS AND I WILL DO THE NEEDFUL ON BEHALF OF ALL O[censored]S.
SINCERELY
DHIRENDRA SINGH
[protected]@yahoo.com
[protected]
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Aviva Tower, Sector Road, DLF Phase V, Sector 43, Gurgaon, Haryana, India - 122003
Insurance Ombudsman
Office of Insurance Ombudsement
2/2A Universal Insurance Bulding
Asaf Ali Road
New Delhi-110002
Sub:- Regarding my Policy No NSG1192202 In AVIVA LIFE
Sir
I am submitting as under
Name Manik Singhal
Date of birth 17/11/1981
Date of commencement of Policy:05/12/2005
Regular premium amount Rs 2000/-
Frequency Monthly
I have made request to Aviva on 5/11/07 for change of frequency from monthly to yearly
in AVIVA’s Janak Puri Branch. On enquiring for the same after one month they replied that your request have not been received in Headquarters as the executive you gave request has left the organization and will be decided after enquiry and they have also requested to deposited monthly premium. Accordingly I have deposited premium for Nov. and dec.2007. in 1st week of Jan 2008 .On regular follow ups we have received a phone call from the official of Aviva accepting their fault & stating THAT YOUR REQUEST have been accepted . Hence send balance amont Rs (24000-2x2000)=Rs.20000/- to be deposited. Accordingly I have submitted a cheque No 961962 of PNB for Rs.20000/- on 11/01/2008.The Aviva authority has enchased that cheque on 16/1/08 as per detail in my my pass book of PNB and also Aviva agreed that they have enchased the amount.. Inspite of all that they have withdraw the monthly premium from my account for Jan, Feb, March - 2008..
I have enquired the same from Aviva in Ist week of June 2008, they replied that your policy is in paid up state. When I asked them that I have deposited Rs 20000/-than why this situation arises. They have answered that they have returned the ch.which I have not received till date.
One thing I want to know that why they have enchased my cheque and why they want to return after expiry of five long month that only after expiry of policy. They want to take extra money on account of late fee when I have deposited more than full year premium.
Request you to please order to investigate the matter.
Thanking you
Your Faithfully
Manik Singhal
[protected]
E, mail: manik.[protected]@tatamotors.com