[Resolved]  Aviva Life Insurance Co. Ltd. — Non Refund of twenty five thousand

Dear Sir,

My complaint against AVIVA life insurance co.Ltd. is as under.
(Complaint no 2071283, Policy no.AFL2675471)


1. I have purchased an AVIVA policy from Indore on 09-09-09 Policy No. AFL2675471.

2. I have received the policy documents too late and on receipt of the policy I was astonished to see that it is not that plan which I have opted, decided & requested for.

3. Immediately the matter was brought to notice of AVIVA agent Mr. Sanjay Kashyap, the person who was in frequent touch with for the purpose.

4. AVIVA agent has put blame on me for this mistake but ready to change the plan on paying Rs. 25,000/-cash for new policy and I have paid the amount in cash for the changing policy plan with a condition that he will arrange the refund of Rs 25,000/- on cancellation of previous policy no. AFL2675471.

5. AVIVA agent has promised me to refund the Rs.25,000/- of cancelled policy within 15 days. He has confirmed that the old policy no AFL2675471 has been cancelled and new policy no LBD2803493 issued.

6. New policy no LBD2803493 has been received on[protected] but he has not refunded Rs.25,000/- of cancelled policy till date and dilatory practice being adopted by AVIVA agent on this case.

6. I am running pillar to post since Oct 2009. I have also traveled from Mumbai to Indore and met Branch manager and Zonal Manager for settlement of this case with concern branch on 11th to 13th Jan 2010 and returned empty hands.

7. It is clear cut unethical business practice of AVIAV that first sold wrong policy and when customer cry for change than charged him extra & equal amount to change the plan and never refund the previous amount.

I request this forum to intervene and provide justice to me.

Thank you very much in anticipation.

Yours truly,

Vipasha Verma