[Resolved] Aviva — Unfair Business Tactics | |||
I bought a online policy from aviva. My Proposal No.: is NUP75144888. After medical test aviva sent me a email for increased premium because of higher blood sugar, i am not diabetic so i asked for medical reports from aviva, today they sent me reports, i examined them carefully and they are absolutely normal. REPORTS CLEARLY TELLS THAT I DON'T HAVE DIABETES. I rejected Aviva's proposal of increased premium so now they want to deduct Rs. 1805/- from my payment as a medical charges. Now, I dont want to go with Aviva because they are using unethical tactics to increase premium. please help me, they are not listening me. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Mr. Bansal,
We would like to confirm that there has been a thorough analysis of your proposal form and medicals received by our Underwriters. Basis the medical reports, which highlight a high blood sugar level, the premium on your policy has been increased.
Further, we would like to highlight that it is clearly mentioned on the proposal form (head note) that if cancellation is requested in the policy after the medicals are conducted, the medical expenses will be deducted from the refund amount.
We have mailed the details of the medical expenses on your email id.
Please write to us at [protected]@avivaindia.com, or call us at[protected] /[protected] in case you want any further information. Your reference complaint number is[protected]. Please do quote the same when you call.
Regards,
Customer Services Team
Aviva India
We would like to confirm that there has been a thorough analysis of your proposal form and medicals received by our Underwriters. Basis the medical reports, which highlight a high blood sugar level, the premium on your policy has been increased.
Further, we would like to highlight that it is clearly mentioned on the proposal form (head note) that if cancellation is requested in the policy after the medicals are conducted, the medical expenses will be deducted from the refund amount.
We have mailed the details of the medical expenses on your email id.
Please write to us at [protected]@avivaindia.com, or call us at[protected] /[protected] in case you want any further information. Your reference complaint number is[protected]. Please do quote the same when you call.
Regards,
Customer Services Team
Aviva India
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
351
Pending
0
Resolved
278
+91 12 4270 9046
Aviva Tower, Sector Road, DLF Phase V, Sector 43, Gurgaon, Haryana, India - 122003
Your complaint ref no. is[protected]. We are investigating your concern basis the policy details given in the above communication. In case you would like to share any further details, please write in to us on [protected]@avivaindia.com with the reference complaint number. We would revert to you within 7-10 days of noting your complaint.
Regards,
Customer Services team
Aviva India