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Axis Bank Complaints - Consolidated charges for A/c |
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Axis Bank |
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Posted: 2009-03-31 by Prabith Balagopalan  Send email |
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Consolidated charges for A/c
Hi,
I have salary account with Axis bank, Cochin branch.
They had deducted 300Rs+ 30.90(Service Tax @10.30%) from my account, when i asked them why this happened they told me that I can have only 3 transaction allow in a month.
If my transaction increase by 3 then I will be charged by 50Rs + Service Tax per transaction. As far as I know no bank has such rules and it is nowhere stated in their site. And their customer care is the worst, they wont even reply to your emails and in phone-banking you have to try several times.
Has anybody having the same issues?
Regards
Prabith
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hi...
I have a saving account in axis bank and recently my balance has been cut of Rs. 4268 and 10.30% tax on that again Rs. 426 stating consolidated charges...
There is no information regarding this charges in their site and i dont know y my so much money has been deducted. |
Yes, I m also trapped by the same problem. My salary account is with Axis Bank, Vadodara.
Rs. 3663 has been cut off from my account under header of "Consolidated charges". I checked with bank, but they are saying they haven't received any details of the deduction. They told me to meet on 2nd Apr, 2009 (i.e. tomorrow)..
Hey Prabith, can u tell me what response you got from customer care over there ?
Are they saying maximum 3 transactions from ATMs other than Axis bank ?
Such rules are never mentioned in their website or anything else... This is ridiculous.. they have our money so they can do anything with them... i dont trust any private banks now. |
I have a salary account in Axis Bank and Rs 571.95 was deducted from my account. Service tax amounting to 58.91 was also deducted, stating consolidated charges.
This was not informed earlier to us, that this amount will be deducted from our account.
Can we get clear clarification, about this consolidated charges.
What it is?
Also this charges varies from account to account.
Very frustrating.
Need clarification from Banks. |
Hi Nirman,
The reply I got from the customer care is very funny. The customer care executive was saying 3 transaction includes 'Third Party Transfer', "ATM Transaction', Cheque Collection everything. I confirmed about each and every transaction, the executive was saying 'Yes', "yes'. As per the executive it doesnt related to the Other ATM's other than axis bank, because I have a gold debit card, inwhich withdrawal from any ATM is permitted and the charge levied will be reversed. It means, if you are having a salary transfer account, the best way to escape from the consolidated charges is to give a standing instruction to transfer the money to some other branch once the salary is credited. Even then you will make two transactions per month as per Axis Bank's norms :-).
Many of my collegues have got the same issues. How about complaining to Banking Ombudsman?
Regards
Prabith |
| Yes, I am facing the same issue |
| Yes iam also facing same problem they diducted my Rs.760.00 without any reason their bank employess in a positon that they dont know anything the head office people deducted we will recive the information after two days they said are we living in stone age era or in 21 st centurey i was wonderd after hearing such answar from Bank officer we have email system and phone in a such advanced system they are taking 48 hours time theis is a gimic RBI has to take the sringent aiction regarding this issue |
| Yes, I am facing the same issue |
| On similar grounds amount of 1100+Service tax @10.3 has been deducted from my account. Kindly inform is this deduction valid.In todays world in INdai trend is to do everything through e-cash, this is to de-motivate user for using e-cash |
| Just approach Banking ombudsman in your area. within seven days they will reverse all the charges. |
I have a salary account in Axis Bank and Rs 550.00 was deducted from my account. Service tax amounting to 50.65 was also deducted, stating consolidated charges.
This was not informed earlier to us, that this amount will be deducted from our account.
Very frustrating.
Need clarification from Banks. |
| It is very true that they wont give us an correct answer when we call the customer care. |
Consolidated charges for A/c
Hi,
I have salary account (0 balance) with Axis bank, Kankurgachi branch, Kolkata ( a/c no. 017010100227162.
They had deducted Rs. 900.00+ 92.70(Service Tax @10.30%) from my account on 30.03.2009, when i asked them why this happened they told me that I can have only 3 transaction allow in a month. Before that they never did this type of deduction. Even they never communicate me or never send any notice or circular before deduction. No Bank is deducting this transaction charges. If it is not under RBI rules, then how they can do this?
Quarterly only 9 transaction is free, beyond that they will deduct Rs. 50.00 per transaction + Service Tax(10.30%). I visited the my operational branch & Zonal Head Branch officials. They are unable to provide justification.
Can anybody take this matter legally for taking action against Axis Bank.
Regards
Surya Kumar Chandra
Wipro Ltd
3, Pretoria Street, 3rd Floor,
Kolkata - 700071
Mobile: 09903034331 |
| yes i agree they have deducted 949+97 rs from my account too and not willing to pay back axis bank is the most bhikhari bank and iam gonna get a credit card made and fuck them through i will shop buy and splurge with that card and will never pay a single penny back bastard people !!!bhukhe nange |
i aggree
same issue
they deducted 1050 from my salary account
Pls inform me by phone or mail for any info
Surya Kumar ji I talked to you on phone
pls let me know more on this
Prashant
09223541990
Prashant.todankar@gmail.com |
I am working for a real estate company called Silverline Realty since July last year and our salary accounts are at AXIS BANK Cox Town branch.Up yo mid March I had no reason to complain, BUT on March 30
when I went to withdraw Rs.15000 from the ATM, I found that the funds were insufficient.I pulled out the mini statement and to my horror realised that the bank had KNOCKED OFF Rs, 3600 as CONSOLIDATED CHARGES AND RS.367 as Service Tax from my account.I rushed to the branch to enquie, met the manager, But she said she wasnt in a position to help me before First week of April
I reahed office and asked the other employees about their accounts and realised all of them had been fleeced .The company wrote to the bank and got a reply saying details will follow but we havent heards from them yet..Now the company is left with no choice but to close the account, but those of us who suffered losses are not compensated
.I am thinking of taking legal action
Here are details of correspondence we exchanged
----- Original Message ----- From: Coxtown.Operationshead@axisbank.com To: Jagath Mohan Sent: Monday, April 06, 2009 6:06 PMSubject: Re: Consolidated Charges
Dear Sir, Thank you for writing to us. With regards to your query for the charges debited on 30.03.09 from 14 accounts we shall revert back to you shortly with the break up of the same.
Please feel free to contact us for any further assistance, and assuring you of our best services always.
Thanks and regards,
Operations Head,
Axis Bank Ltd
Coxtown Branch
Bangalore-560005
Tel No: 080 - 25801593/94 |
Hi,
I have got a response from the axis bank customer care after 15 days!!!. I have mailed to salary.power@axisbank.com on 31/03/2009 and got a reply on 16th april (The could have sent a postal mail in 15 days :-))
This was the content of the mail
Dear Sir/Madam,
Sorry for the delay.
We thank you for writing to us. With reference to your mail this is to inform you that branch transactional charges are applicable to all SAPPL accounts and charged @ Rs.50+Tax per transaction beyond 9 free transactions per quarter.The same had been communicated to all salary account customers through our quarterly statement of accounts during Q 3 in the last financial year.While Branch transactions entail all customer-induced transactions it excludes Bank Induced, System generated and ATM transactions from the purview of charging.
Regards,
Salary Power Team
Retail Banking Central Office |
Hi,
Finally axis bank has reversed the charge levied, after our company management has taken a tough stand against the head of axis bank branch.
Prabith |
My name is Rohit Maurya, Account No :004010100660747
I also have Salary account with Axis bank Fort PM road Branch..Bank detucted Rs.1150.00 as consolidated charges and Rs.118.45 service tax on the same on 30/03/2009 with out any prior notice.
Because of that my ECS for Kotak Mahindra of Rs.1000.00 got bounced and ECS returened charges of Rs.221.00 is lavied on my account.But on 16/04/2009 bank reverse the Charges of Rs.1047.85.
Who is the responsible for ECS returened ?????
and why the ECS returened charges bared by me ???
I Want ECS returned charges to be reverse asap.
Regards,
Rohit Maurya
9833562261, 9821502808, 9930256707 |
| same problem with me . also different different rules are telling on telephone and not ready to give in written, some banking person says monthly 10 transctions are alloud, another says 9 transctions in quarter, some also says there are no limits for salary power a/c. this will be credited to your a/c. let-us see when will get-back our money. |
| same problem with me . also different different rules are telling on telephone and not ready to give in written, some banking person says monthly 10 transctions are alloud, another says 9 transctions in quarter, some also says there are no limits for salary power a/c. this will be credited to your a/c. let-us see when will get-back our money. |
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