[Resolved]  Axis Bank — I have been fined illegally

Axis Bank service is the worst out of the 4 accounts that I hold in other banks. I had lost my Axis Bank debit card and placed a request for a new card..this was on 28th June 2010 in Kopar Khairne Branch and after I checked for status one week later, the banking executive told me she has forwarded the request to my base branch that is Bandra West branch, but when I confirmed with phone banking officer I got the reply there is no new card in my name...I spent at least Rs 50 from my mobile for phone banking to check my status. Thereafter I again placed a re-request for the card at Mulund Branch which is near to my residence in Airoli on 12th July 2010. I got the card on 23rd July 2010 that is nearly a month and got the pin on 28th of same month.

The woes don't end here...hardly 1 week I used the card when I went to Saki Naka branch of this bank on 5th August 2010 to check balance, the message popped out was "unauthorised use. Transaction declined." Again I went to Airoli ATM the same day and inserted the card and the card got swallowed by ATM. When I called phone banking, the reply was that card is blocked...how is it possible when I have not given standing instructions to phone banking people or to the bank. So I think it is dangerous to keep my balance inside the bank. I have recieved the reply that I will have to unblock it from nearest branch that is Mulund branch. I hope at least this time they will cooperate.

Also I have placed request for new IPIN for net banking on 19 July, 2010 but not yet recieved the IPIN...today is 7th August.

So one can imagine the quality of services of Axis Bank...it is really pathetic I would say.

I would not recommend to open in this bank who think of opening a new account. HDFC Bank services are much much better than this bank.

PARAG KENKARE