Axis Bank Complaints & Reviews

Axis Bank has recently initiated one mutual fund in which they are charging Rs.250/- per application. While SEBI has clearly stated that no charges would be levied at the entry for any mutual fund.

Therefore I feel it is unjustified and calls for SEBI/or any relevant authority's attention. Some innocent public who are not aware of these rules have already given that money. Moreover, it is not clear in theirfund offer what sort of consultation they would provide in a new fund?

Guess how much money the Axis bank would earn on a 1 million application (2.5 crores !!!) just for nothing....

I have an axis bank account which was opened as a salary account on jan'08. I had switched to other company. so I need to open a salary account in HSBC. there is no salary credited in axis bank account. On jul'09 they have debited 750 rs. They did not inform like they have converted my salary account to a saving account. When i met the bank person, he told me to write a letter to manager t revert the amount. I did. 3 times i met the person after i gave the letter.. but no response. Again they debited 750 rs. they didnt make any charge for 9 months, suddenly they converted my account as salary account and start debitting money. EVEN I HAVE INTERENT AND PHONE BANKING, THEY KEEP CALLING ME FOR CREDIT CARDS AND SOME NEW SCHMES IF THEY INTRODUCE. BUT THERE IS NO INTIMATION FOR CHANGING ACCOUNT TYPE. SUPRISING THING IS THEY DEBIT 150 OF TAX FOR 750 RS. THERE IS NO PROPER RESPONSE. LET THEM STOP PULLING MONEY FROM PEOPLE.

MY ATM Card of Axis Bank strucked while I was operating at Canara Bank ATM counter near cantonment Railway station. I have approched Canara Bank ATM Cell (Mr Krishnamoorthy) as the strucked card have not received back in my Axis Bank. I have been refused by canara bank atm cell asper their standard pattern!!! I have to pay Rs 150/= if i have to have new atm card from Axis bank !!! Why they are not following like other cases ? Please help to get back the ATM card from canara bank.

Axis bank manager

my debit card number :[protected]

Sir i have visited an Citibank atm today at arround 7 PM at THE HUB goregaon east branch and processed for Rs 8000/- cash withdrawl from my debit card it was processed but the error has been reported and money was not issued and i got the reciept indicating

Sr. no. 009997
card number: 5267xxxxxx869047
trxn: cash withdrawal
acct: saving
0614 DISPENSER FAILURE

REQUEST NOT SERVICED

PLEASE TRY AGAIN LATER
OR
CALL CITIPHONE

and i could not get money

BUT since i was in the need of money i tried again and with same card again i got the money and for my surprise
i got the reciept representing 8000/- + 8000/- withdawal i.e. sixteen thousand withdrawal

please rectify the error as it gave me quite a good shock.

thanking you

regards

pande kripashanker

have forgotten my axis transaction password.please forward me my new transacton password . my saving a/c no[protected] & customer ID no.[protected]. my moble no. [protected]

Dear Sir,
I Have received Debit Card No [protected] , in the month of Oct 09 Which is of no use to me as I have not received the Pin Number. When I Enquired I am being told that the same has been sent through courier(did not mention which courier) and the courier person could not trace the address which is ridiculous, as i stay in a very prominent place and keep receiving other couriers . Unfortunately till date I have not received the same. Kindly Mail me the courier name and air way bill No, so that I can follow-up with the same. Such a negligence on part of such a foreign Bank (Bad public relation) like you is not expected.Also the staff were very rude when i called up the particular branch.

Please treat the matter as most urgent and do the needful.

Thanking You.
Yours Truly

Sharada.P

Dear Sir/Madam,

Myself Harsh Joshi was an credit card holder of Axis bank card no [protected],i was very happy with the card and services of your bank but due to some financial crisis and recession period in between i was unable to pay my dues on time and then once suddenly i was called by your collection team for not making a payment for more than three months for which i was paying interest,i was told to pay the amount which was used by me and interest part will be waived off and i can again use the card so i said ok and i paid the amount(principal) and they gave me a settlement letter and they had put my name in cibil records for which for a small amount i am stuck in life so i will advice the senior management to keep proper staff and also to inputt proper information to their staff so that people like me who was going to pay the amount late with interest and had to pay early due to false committment given by the collection team and your bank official,

I am also ready to pay the remaining amount with interest if the bank gives me a guarantee that my name would removed out of cibil records

Fraudulent purchase from my AXIS DEBIT CARD

A FRAUDULENT PURCHASE FROM MY AXIS DEBIT CARD HAS BEEN MADE OF AMOUNT RS 25883

MY ACCOUNT NO. [protected]
CONTACT NO.[protected]

ON 1/12/09 MY WIFE FORGET TO TAKE HER CARD FROM MACHINE AND AFTER THAT 25883 RS. PURCHASE DONE FROM MY CARD BY SOME BODDY.
ON 9/12/09 WHEN I HAVE MY PASS BOOK I REALISE THAT SOME BODDY USE MY DEBIT CARD AND HE HAS MADE PURCHASE OF RS.25883 AT DIFF. PLACES.

IMMEDEATLY I HAVE BLOCK MY CARD ON 9/12/09. BUT ON MY CARD MY WIFE PHOTO & SIGN OALSO APPERAR THEN HOW ANOTHER PERSON CAN USE IT .I HAVE GOT ALL THE BILL S AND SLIP FOR THAT TRANSACTION SIGN ALSO NOT MATCHING WITH THAT SLIP.ALSO THEY DONOT TAKEN ID PROOF.

SO PLEASE ACTION AGAINS THAT STORES AND HELP ME TO CHARGE BACK THAT MONEY.

THIS IS MY TWO MONTH AND MY ACCOUNT IS ONLY 1000 RS.

SO PLS. HELP AS ERLIAST AS POSSIBLE.

REGARDS,
VIRAL PATEL,DEVIKA PATEL
[protected]

I have not received my bank Statement from 01.07.2009- 31.10.2009

Already I was charged for a Merchant Transaction (in Euros), for which I complained & my bank is probing details & requires 120 days.
This occurred on 2nd Nov 09.

Their was another transaction made on 11th Nov 09.
This was in USD ($), where my currency is INR. My bank felt it was a fraud, called me, blocked my card, and issued a new one.
For this I sent the request form again. But on 30th Nov 09, they say it cant be processed as it was made online in a secure way.

http://www.cerias.purdue.edu/site/blog/post/verified-by-visa-issues/

This site clearly shows that Visa user id can be easily hacked if card details is known. Also when i dint know my user id, I used "Forget Password" to retrieve my user id & reset my password.

So it is a flaw of Visa or my bank to not have a secure way of this process.

Please help me out in this regard, where in the actual culprit can be caught and my money returned.

I have repeatedly called and sent mails to the merchant (requires 2days to reply), Axis Bank (requires 24hrs), Visa....but I dint get any reply from the merchant till now.

They say

We take this opportunity to inform you that, the transaction (Verified by Visa) done on November 11, 2009 of Rs. xxx /- is done by entering User ID and password available only with the cardholder. The Merchant Acquiring Bank has successfully claimed the transaction. Since these are done in secure environment with ECI indicator '5' there are no dispute rights. Hence no dispute/charge back can be raised and cardholder is liable to pay the charges.
We regret for the inconvenience cause in this regard.

Please help in this issue.

Dear Sir,

I had requested to Bank Officials since last month for closure of account in the below append mail but no budy is responding from their side.

Please help me.

Regards
Sandeep Bajaj

From: Sandeep Bajaj <[protected]@yahoo.co.in>
To: [protected]@axisbank.com
Cc: [protected]@axisbank.com; cmt.[protected]@axisbank.com; ibrm.[protected]@axisbank.com; Customer.[protected]@axisbank.com; Puruliya.[protected]@axisbank.com
Sent: Wed, 25 November, 2009 1:02:10 PM
Subject: Fw: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]


Dear Smt. Kakoli Majumdar,

I would like to hear somthing form you. I had suffered lot please help me.

Please do reply.

Regards
Sandeep Bajaj
+91 [protected]




----- Forwarded Message ----
From: Sandeep Bajaj <[protected]@yahoo.co.in>
To: Puruliya.[protected]@axisbank.com; [protected]@axisbank.com
Cc: ibrm.[protected]@axisbank.com; Customer.[protected]@axisbank.com; Bhavnagar.[protected]@axisbank.com
Sent: Mon, 23 November, 2009 6:45:57 PM
Subject: Re: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]


Dear Mr.Prasenjit Basu,



Finally I have landed in same place where I have started.



I had request you in append mail for passing necessary entries however you have not done the same.



Mr. Mrunal Parekh, DM of Bhavnagar branch refused to accept the documents.



In the current year I had made a transaction of just of Rs.78600 against that I had paid consolidation charges of Rs.3355.



So, is it justifiable?? When i had opened account in you BANK, your rep. shown me so many green picture now for closure of my account i am begging.







Dear Smt. Kakoli Majumdar,



I had marked you all the append mail CC since my first request.



I dont know if you people or your bank are working in this way where a people get caught & you are not allowing him to go till his death then where sufferer can get shelter??



Now its a request if you can help me out then i will be highly oblige.



Otherwise, I dont know how where I should go or have to search for shelter



Regards
Sandeep Bajaj
+91 [protected]




[protected][protected][protected][protected]
From: "Puruliya.[protected]@axisbank.com" <Puruliya.[protected]@axisbank.com>
To: Sandeep Bajaj <[protected]@yahoo.co.in>
Cc: ibrm.[protected]@axisbank.com; Customer.[protected]@axisbank.com; Bhavnagar.[protected]@axisbank.com; [protected]@axisbank.com
Sent: Mon, 23 November, 2009 12:58:32 PM
Subject: Re: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]


Dear Sir,
Please submit the said cheque book & debit card of the relevant a/c to the Bhavnagar Branch so that they can send a confirmation of receipt from their end as well as submit the prescribed a/c closure format to thatr branch.

Regards,

Prasenjit Basu
Manager Operations
Mobile - [protected]
Purulia Branch <SOL:397>
Tel:[protected]/229500, Fax:[protected]



-----Sandeep Bajaj <[protected]@yahoo.co.in> wrote: -----


To: Puruliya.[protected]@axisbank.com
From: Sandeep Bajaj <[protected]@yahoo.co.in>
Date: 11/23/2009 12:24PM
cc: ibrm.[protected]@axisbank.com, Customer.[protected]@axisbank.com, bhavnagar.[protected]@axisbank.com, [protected]@axisbank.com
Subject: Re: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]

Dear Mr. Prasenjit Basu,

I am waiting for your response.

Regards
Sandeep Bajaj
+91 [protected]

--- On Fri, 20/11/09, Sandeep Bajaj <[protected]@yahoo.co.in> wrote:


From: Sandeep Bajaj <[protected]@yahoo.co.in>
Subject: Re: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]
To: Puruliya.[protected]@axisbank.com
Cc: ibrm.[protected]@axisbank.com, Customer.[protected]@axisbank.com, bhavnagar.[protected]@axisbank.com, [protected]@axisbank.com
Date: Friday, 20 November, 2009, 7:35 PM


Dear Mr. Prasenjit Basu,

Please do a favour to me!

Right now i am in Bhavnagar (Gujarat) hence I can submit all the document at Bhavnagar branch. Please pass the necessary entries & also intimate to the operational head of Bhavnagar Branch so that they can accept all the document on behalf of your branch.

Otherwise I have to send it to you via registered post.

Please do this favour.

Regards
Sandeep Bajaj
+91 [protected]

--- On Tue, 17/11/09, Puruliya.[protected]@axisbank.com <Puruliya.[protected]@axisbank.com> wrote:


From: Puruliya.[protected]@axisbank.com <Puruliya.[protected]@axisbank.com>
Subject: Re: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]
To: "Sandeep Bajaj" <[protected]@yahoo.co.in>
Cc: ibrm.[protected]@axisbank.com, Customer.[protected]@axisbank.com
Date: Tuesday, 17 November, 2009, 9:38 AM


Dear Sir,
We are yet to receive the unused cheque book & debit card pertaining to the a/c requested to be closed.
Kindly send the same at the earliest so that we can proceed for the closure.

Regards,

Prasenjit Basu
Manager Operations
Mobile - [protected]
Purulia Branch <SOL:397>
Tel:[protected]/229500, Fax:[protected]



-----Sandeep Bajaj <[protected]@yahoo.co.in> wrote: -----


To: Puruliya.[protected]@axisbank.com
From: Sandeep Bajaj <[protected]@yahoo.co.in>
Date: 11/16/2009 09:21PM
cc: ibrm.[protected]@axisbank.com, customer.[protected]@axisbank.com
Subject: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]

Dear Sir,

As per append mail, I had requested you to close my account with immediate effect, however I have not received any confirmation form your side.

I would request you please confirm me about cosure of my account.

Regards
Sandeep Bajaj
Mobile No.[protected]
A/c no.[protected]

--- On Sat, 14/11/09, Sandeep Bajaj <[protected]@yahoo.co.in> wrote:


From: Sandeep Bajaj <[protected]@yahoo.co.in>
Subject: Fw: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]
To: Puruliya.[protected]@axisbank.com
Date: Saturday, 14 November, 2009, 6:37 PM


Dear Sir,

I would like to close my account with immediate effect as i ave sifted from west bengal to Gujarat.

All the documentns (Viz.Unused cheque, debit card, pass book etc..) I will submit through speed post shortly.

Thanks & Regards
Sandeep Bajaj
A/c no.[protected]

--- On Sat, 14/11/09, IBRM <ibrm.[protected]@axisbank.com> wrote:


From: IBRM <ibrm.[protected]@axisbank.com>
Subject: RE:'AXISIBRM=[protected]' Closure of bank account no.[protected]
To: "Sandeep Bajaj" <[protected]@yahoo.co.in>
Date: Saturday, 14 November, 2009, 10:45 AM


Dear Sir/Madam,

Thank you for writing to us.


This e-mail address is specific to your iConnect related queries only.

With regards to the mentioned query. You are kindly requested to mail at
Puruliya.[protected]@axisbank.com

OR

You can call at any of following Toll Free numbers which can be accessed from anywhere in India, from a Landline or Cell phone.

[protected]
[protected]
[protected]

From a BSNL or MTNL landline[protected]from anywhere in India)

Or

You can dial any of the following numbers convenient to them by adding relevant city codes as required (from anywhere in India)

Ahmedabad 26536232
Bangalore 25317830
Bhopal 2 579009
Bhubaneswar 2572955
Chandigarh 2620489
Chennai 28123888
Gurgaon 2309447
Guwahati 2341818
Hyderabad 23418888
Jaipur 2228866
Jammu 2471156
Kolkata 22839971
Lucknow 2230857
Mumbai 25260501
New Delhi 23736555
Patna 2205810
Shimla 2627711
Trivandrum 2558588

Looking forward to having you as one of our esteemed customers and hoping that you find our services very convenient.

Regards
IBRM-Desk
Central Office
AXIS Bank Ltd

-----Original Message-----
From: Sandeep Bajaj ( [protected]@yahoo.co.in )
Date: Friday, November 13, 2009 08:33 PM
To: [protected]@axisbank.com ( [protected]@axisbank.com )
Cc: customer.[protected]@axisbank.com ( customer.[protected]@axisbank.com )
Subject: Closure of bank account no.[protected]

Dear Sir,

I would like to close my account with immediate effect as i ave sifted from west bengal to Gujarat.

All the documentns (Viz.Unused cheque, debit card, pass book etc..) I will submit through speed post shortly.

Thanks & Regards
Sandeep Bajaj
A/c no.[protected]


[protected][protected][protected][protected]
The INTERNET now has a personality. YOURS! See your Yahoo! Homepage .

DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference

Dear Sir
on 25th of sep09 at the time of buying the movie ticket online from Cinemax,in the screen showed the transaction failed but for the same amount deducted of Rs.320/-
& after giving the repeated E mail, Bank had reverted with the Solution as they cant give the money back

Unable to attach the file & if I can get a mail I d then i will be able to send the failed tansacted file.



Regards,
Jay Ray
+[protected]

& the mail details are mentioned below








Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Jay Ray
Sent: Thursday, December 03, 2009 11:41 AM
To: Jay Ray
Subject: FW: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009









Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Jay Ray
Sent: Wednesday, December 02, 2009 6:45 PM
To: Jay Ray
Subject: FW: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009






[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Tuesday, November 24, 2009 7:20 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009



Dear Mr. Roy,



This is with reference to your e mail dated November 24 , 2009 to customer.[protected]@axisbank.com regarding transaction details.



We regret for the inconvenience cause in this regard.



We are sorry to inform you that, disputed transaction is a successful E-com transaction (VERIFIED BY VISA) by entering user id and password available only with the cardholder. The merchant acquiring bank has successfully claimed the transaction. Since these are done in secured environment with ECI indicator 5 there are no dispute rights. Hence no dispute and charge back can be raised and cardholder is liable to pay the charges.



We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour

Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112







-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Tuesday, November 24, 2009 10:34 AM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009



This is an continuation mail then just check the trail mail & confirm the process.





Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Sunday, November 22, 2009 12:50 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009



Dear Mr. Roy,



This is with reference to your e mail dated November 20,2009 to customer.[protected]@axisbank.com regarding credit card details.





We apologize for the delay in responding to your query.



We would request you to elaborate your query for us to get a clearer picture so as to assist you further.





Further, we wish to inform you that, as on date your credit card is active and you can use it.



We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour

Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112







-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Friday, November 20, 2009 11:11 AM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009



Dear Team

If the status is showing that cancelled but still you are saying its positive then, you don’t leave me any Space for the same.





Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Thursday, November 19, 2009 7:19 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009





Dear Mr. Roy,



This is with reference to your e mail dated November 18 2009 to customer.[protected]@axisbank.com regarding request for initiation of dispute and cancellation of credit card.



We regret for the inconvenience cause in this regard..





We are sorry to hear of your decision to close your AXIS credit card account. You have been a Valued customer to AXIS bank and we truly appreciate your business with us. We are thankful you shared the reason of your decision to cancel your Credit card account and give us an opportunity to do what we can to retain your business.



We need to inform you that, as the merchant acquiring bank has successfully claimed the transaction. Since these are done in secured environment with ECI indicator 5 there are no dispute rights. Hence no dispute and charge back can be raised for

the said transaction.



Further, we like to inform you that, your silver credit card has various benefits as mentioned below.



Plus Points rewards program.

Interest free credit period up to 50 days.

e Shop card for safe internet purchases.

Mobile Alerts .

Global emergency assistance thru Visa.

Revolve facility .

Auto debit facility .

Global acceptance .

EMI Facility .

Lifetime Free card.



We wish to inform you that, as on date there is no outstanding balance payable on your credit card account.



We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour

Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112





-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Wednesday, November 18, 2009 02:58 PM
To: Customer Services (customer.[protected]@axisbank.com); Customer Services (customer.[protected]@axisbank.com)
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009



How a cardholder will know the same, as per the booking status in concern that is showing cancelled.

If not possible to give the cash back then

Tell me the way out for surrender the Credit card.





Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Wednesday, November 18, 2009 2:21 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009





Dear Mr. Roy,



This is with reference to your e mail dated November 10 , 2009 to customer.[protected]@axisbank.com regarding request for initiation of dispute.



We apologize for the delay in responding to your complaint.



We need inform you that, disputed transaction is a successful E-com transaction (VERIFIED BY VISA) by entering user id and password available only with the cardholder. The merchant acquiring bank has successfully claimed the transaction. Since these are done in secured environment with ECI indicator 5 there are no dispute rights. Hence no dispute and charge back can be raised and cardholder is liable to pay the charges.



We regret for the inconvenience cause in this regard.



For any further clarification, do write to us or call on our 24-Hour Customer Services help line[protected]/[protected] (BSNL or MTNLlandlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112







-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Tuesday, November 10, 2009 06:00 PM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: FW: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009











Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Jay Ray
Sent: Tuesday, November 10, 2009 12:59 AM
To: 'Customer Services'
Cc: '[protected]@rediffmail.com'; 'jay.[protected]@gmail.com'
Subject: RE: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009
Importance: High



Dear Team,

Refer the attached file of Complain Sheet & the failure details with Print screen.



Kindly confirm the status ASAP.















Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Monday, November 02, 2009 2:13 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009





Dear Mr. Roy ,



This is with reference to your e mail dated October 31 , 2009 to customer.[protected]@axisbank.com regarding request for initiation of dispute.



We apologize for the delay in responding to your query.



We request you to kindly resend us the scan copy of dully filled and signed dispute form , to enable us to take the request for initiation of dispute on your credit card account.



We regret for the inconvenience cause in this regard....





We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour

Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112





-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Saturday, October 31, 2009 05:16 PM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009



I do I manage to send u the Digital Signature,

Arrange a call back





Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Saturday, October 31, 2009 2:00 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009





Dear Mr. Roy,



This is with reference to your e mail dated October 30 , 2009 to customer.[protected]@axisbank.com regarding request for initiation of dispute.



We regret for the inconvenience cause in this regard.....



We need to inform you that, the name mentioned (signature) in the dispute form is not matching with our records.





We are sending the soft copy of the dispute form for your kind attention.



We request you to kindly resend us the scan copy of dully filled and signed dispute form , to enable us to take the request for initiation of dispute on your credit card account.





We would also like to keep you informed that, we have updated the e-mail id jay.[protected]@aircel.co.in in our records. You will receive the monthly e-mail statement on this id.





We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112





-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Friday, October 30, 2009 05:38 PM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009



Refer the attached file do the needful at least by 3 days before my bill payment date.





Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Friday, October 30, 2009 5:17 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009



Dear Mr. Roy,



This is with reference to your e mail dated October 29 , 2009 to customer.[protected]@axisbank.com regarding transaction details.



We regret for the inconvenience cause in this regard......



We need to inform you that, as per our records there have been two transactions done on your credit card account on September 25, 2009 at Cinemax Kolkata, KOLKATA for an amount of Rs. 340/- and of Rs. 620/- and it has been claimed by the merchant.





We are sending the soft copy of the dispute form for your kind attention, incase you wish to dispute the transactions.



We request you to kindly send us the scan copy of dully filled and signed dispute form , to enable us to take the request for initiation of dispute on your credit card account.



We would also like to keep you informed that, we have updated the e-mail id jay.[protected]@aircel.co.in in our records. You will continue to receive the monthly e-mail statement on this id.



We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112





-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Thursday, October 29, 2009 08:24 PM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009





in this bill twice amount deducted for Cinemax first one was attempted of amount Rs.340/- & but not confirmed but still the amount was deducted & I don’t want to pay the same.

Pls do the needful to close this.















Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank.com]
Sent: Thursday, October 29, 2009 3:36 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009



Dear Mr. Roy,



This is with reference to your e mail dated October 28, 2009 to customer.[protected]@axisbank.com regarding credit card details.



Thank you for writing to us.



We would request you to elaborate your query for us to get a clearer picture so as to assist you further..



Further, the total outstanding balance on your credit account as on date is Rs. 1,674.09 /-



We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour

Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112





-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Wednesday, October 28, 2009 10:50 AM
To: Customer Services (customer.[protected]@axisbank.com)
Subject: RE: RE: RE: Your AXIS Bank Credit CardStatement for the Month of October,2009



Credit Card Number [protected]

Card Holder Name (Name appearing on Credit Card) Jay Roy

Date of Birth (dd-mm-yyyy[protected]

Card Validity Date (MM-YY) 05-11







Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.




[protected][protected][protected][protected]

From: Customer Services [mailto:customer.[protected]@axisbank..com]
Sent: Tuesday, October 27, 2009 9:06 PM
To: Jay Ray
Subject: RE:'AXISIBRM=[protected]' RE: Your AXIS Bank Credit Card Statement for the Month of October,2009





Dear Mr. Roy,



This is with reference to your e mail dated October 27 , 2009 to customer.[protected]@axisbank.com regarding credit card details.



We regret for the inconvenience cause in this regard........



We would request you to elaborate your query for us to get a clearer picture so as to assist you further.



You can also view your Axis Bank Credit Card statements online by visiting www.axisbank.com or click on https://www.axispay.co.in/AxisBankCCStatements/Web/Retail/GetDates.aspx.



Once you visit the website, there is a link on the left side of your web page under Quick access as "Credit Card Statement". When you click on this link, you will have to provide the following information to view your statements online:



Credit Card Number [protected]

Card Holder Name (Name appearing on Credit Card) Jay Roy

Date of Birth (dd-mm-yyyy[protected]

Card Validity Date (MM-YY) 05-11





We appreciate your time and business.



For any further clarification, do write to us or call on our 24-Hour Customer Services help line[protected]/[protected] (BSNL or MTNL

landlines), we will be glad to assist you.



Regards

Customer Service Desk

AXIS Bank - Credit Card Center

CS 112





-----Original Message-----
From: Jay Ray (JAY.[protected]@AIRCEL.CO.IN)
Date: Tuesday, October 27, 2009 08:21 PM
To: Customer Services (customer.[protected]@axisbank.com)
Cc: cc.[protected]@axisbank.........com (cc.[protected]@axisbank.com)
Subject: RE: Your AXIS Bank Credit Card Statement for the Month of October,2009





Dear Team,

340 rs wrongly debited form the account

Pls revert



Jay Ray

[protected]









1x5.jpg

Jay Ray | On-Boarding-Kolkata| Customer Service Delivery | T +[protected]/35 | F +[protected] | M +91 [protected]

Dishnet Wireless Ltd., Infinity Building, Tower II, 6th Floor, Sector V, Salt Lake, Kolkata-700091.





-----Original Message-----

From: cc.[protected]@axisbank.com [mailto:cc.[protected]@axisbank.com]

Sent: Tuesday, October 27, 2009 7:48 PM

To: Jay Ray

Subject: Your AXIS Bank Credit Card Statement for the Month of October, 2009



Dear Cardmember,



We value your relationship with Axis Bank.



We hope that your experience o[censored]sing Axis Bank Credit card has been enjoyable. We have attached your E-statement for the month with this mail..



For security reasons your card number and address are masked. Your E-Statement is password protected. The password is a combination of the first 4 letters of your name, in upper case, as it appears on your Monthly Card statement (ignore spaces) and the last 4 digits of your 16-digit Credit Card number (If your card has been upgraded/ reissued recently, please use the last 4 digits of your new card number). For instance, if your name appears on the monthly statement as VISHAL KUMAR with Card number as [protected], then the password would be VISH3456.



You need Internet Explorer ver 5.5 and Adobe Reader ver. 7 or above to open your statement. Adobe Reader can be downloaded from http://www.adobe.com/products/acrobat/readstep2.html



In case you have any queries / clarifications, please call us at our 24 Hour Customer Services helpline {[protected] (BSNL or MTNL landlines) /[protected]}, or write in to customer.[protected]@axisbank.com. Please do not reply to this email.



Thank you for choosing E-statement service.



Warm regards

AXIS Bank Credit Card



Disclaimer

[protected]

This e-mail is confidential and may also be legally privileged. If you are not the intended recipient, please notify us immediately; you should not copy, forward, disclose or use it for any purpose either partly or completely.. If you have received this message in error, please delete it and all copies from your system and notify us by e-mail to customer.[protected]@axisbank.com Internet communications cannot be guaranteed to be timely, secure, error or virus-free. Also, the Web/ IT/ Email administrator might not allow E-mails with attachment. Thus the sender does not accept liability for any errors



This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.

WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use..

DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




[protected][protected][protected][protected]

This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.


DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




[protected][protected][protected][protected]

This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference
</HTML<>







[protected][protected][protected][protected]

This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference
</HTML<>




<<New Charge Dispute Form.doc>>




[protected][protected][protected][protected]

This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
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DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




[protected][protected][protected][protected]

This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
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<<oledata.mso>> <<scan0003.zip>>

DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




[protected][protected][protected][protected]

This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.


DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




[protected][protected][protected][protected]

This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.


DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference




[protected][protected][protected][protected]

This e-mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
WARNING: This e-mail message including attachment(s), if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.
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DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference