[Resolved] Axisbank.com — Incorrect Late payment charges charged | |||
Dear Sir/Madam I have been charged with incorrect Credit card Late payment charges & service charges. I have not received any bills from past 4 months, in spite of that i have made the payment for which i have used the card. However still i have been charged with late payment charges. When i wrote to bank about the same inquiring about the late payment charges & bills not received, i received a response stating that bills have been delivered to my postal address to a security person. When I checked with bank with the below question Why my personnel credit card bill is handed over to third person ? Why bank doesn't maintain the Customer information integrity ? Don t you think this is not correct. as per the companies act 1951(C) Customer information related to the Payment should be confidential. One can not hand over my bill to a third person with out my permission. For this, the bank response was courier guy was not allowed to enter in the office, however for the same address i received Axis bank credit card at first time, and that time also it was the courier service from which i have received your credit card with duly signed in. why you people are not following the same procedure in delivering the bill. Hence i request you to kindly provide me the justice on the following points 1) My personnel credit card bill is handed over to third person ? And the Axis bank doesn't maintain the Customer information integrity ? as per the companies act 1951(C) Customer information related to the Payment should be confidential. One can not hand over my bill to a third person with out my permission. 2) Why i have not been informed from bank side or from the courier company about the Bill delivery. And also what ever the late payment charges & service tax which has been charged should be reversed. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
Comments
My credit card ends with 4463
Reply
52%
Complaints
12953
Pending
0
Resolved
6557
View all 12953 Axis Bank reviews & complaints
+91 22 2764 8000
Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
View all Axis Bank contact information