[Resolved]  BagItToday — Non-Delivery of goods

Address:Gujarat

My order number is[protected]. Which was delivered to wrong address. They also delete my address from profile. Now they are not sending the good back by saying that Aramex has not yet delivered back however on the Aramex site fact is following. They are expecting a updated information to reschedule delivery while bagittoday is not updated information on that and expect goods back from Aramex to resend it again. There is lack of coordination and focus on the customer's complaint at all and just send standard mail templates for false assurances and excellent service promise. Now i doubt that they even they will send to updated address or will make same mistake again.

Location Date Activity
Ahmedabad,India 09/28/2010 01:17 PM Attempted Delivery - Incorrect or Incomplete Address / Delivery Rescheduled
Ahmedabad,India 12:49 PM Shipment to be Returned to Shipper
Ahmedabad,India 09/27/2010 12:40 PM Attempted Delivery - Incorrect or Incomplete Address / Delivery Rescheduled
Ahmedabad,India 10:53 AM Shipment Out for Delivery
Ahmedabad,India 09/24/2010 10:58 PM Shipment on Hold
Ahmedabad,India 12:00 PM Attempted Delivery - Incorrect or Incomplete Address / Delivery Rescheduled
Ahmedabad,India 11:16 AM Shipment Out for Delivery
Mahipalpur-Main office,India 07:20 AM Shipment Forwarded to - Baroda,India
New Delhi,India 03:36 AM Shipment Record Created - Full Record
Mahipalpur City,India 03:00 AM Shipment Forwarded to - Mahipalpur City,India
Mahipalpur City,India 12:04 AM Shipment Received at Origin Facility
Mahipalpur City,India 12:02 AM Shipment Received at Origin Facility
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Aug 13, 2020
Complaint marked as Resolved 
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BAGITTODAY (ONLINE) — WRONG GOODS RECEIVED

REF - OGA[protected]booking id[protected]

DEAR SIR,

I HAVE ORDERD FOLLOWING (ON 07.11.2010)

1. SHOES
2. T-SHIRTS
3. SUNGLASSES
4. WATCH
5. BAG
6 SOCKS (FREE AS I HAVE PAID THR. CREDIT CARD.)

OERDER WILL PLACED WITHIN 2 WEEK IF I PAID ONLINE AS INFORM BY UR EXECUTIVE.

I HAVE RECIEVED YOUR PRODUCT ON 3.12.2010 (DELAYED 12 DYAS) WHICH IS AS UNDER
1.. SHOES
2. TRACK SUITE(NOT ORDERD)
3.TOWEL (NOT ORDERD)
4. WATCH
5. BAG
6. SOCKS

I HAVE RECIEVED TRACK SUITE AND TOWEL INSTEAD OF SUNGLASSES AND T-SHIRT.

FROM
TARUN JAIN
5/28 MALAHARRAO WADI,
DADISETH AGYARI LANE,
KALBADEVI,
MUMBAI- 400033
EMAIL.ID : [protected]@hotmail.com
CELL NO. [protected]

BagItToday — Non Delivery

India Today is running an Online shopping portal "Bagittoday". Under order ID [protected] I had ordered a Reebok shoes on 7 Jan that they despatched on 23 Jan. The consigment was sent through Aramex, a multinational courier company. The item was not delivered for long time and neither Bagittoday or Aramex was responding responsibly. On 24 Feb after 2 weeks of follow up Aramex casually says that they have lost the item.
Dear Mr. Raj,

We have come across your online complaint registered on https://www.consumercomplaints.in.

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that your refunds have already been processed and credited into your account,

Please find below the refund details:-

•Refund Date[protected]
•Booking id- [protected]
•Transaction id- [protected]
•Refund Amount- 2999.00

We request you to kindly get in touch with your bank/ credit card provider and confirm the receipt of the refund amount to us.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on [protected]@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now –[protected]

Thanks & Regards,
Swatantra Jha
Online Support (Bag it today)

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