Flaberry.com Customer Care
Flaberry.com
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COMPLAINTS

Flaberry.com Customer Care

Flaberry.com

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Dwarka
Delhi
New Delhi District
Delhi
India - 110075

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Customer satisfaction rating
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Complaints
26
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Flaberry.com related photos (3)

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Flaberry.com Complaints & Reviews

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Flaberry.com — Non delivery of flowers at the last moment

 Hemangi Bhatt on Jun 18, 2016
I had placed an order on Flaberry.com at 11:30 am through order no:1200153198 . At 6:30 pm I received a call from their side that bouquet would not be delivered since the location is far from Bangalore. My concern is that their approach was full of lethargy, they informed me at the last moment that bouquet would not be delivered, had they informed prior I would have arranged delivery through different website .
After that when I asked that why did they take so long to inform, I got a lame reply that they were trying!!! When I asked for higher authority they said there is no one whom you can...
Complaint comments  Read comments Complaint category Movement & Delivery

Flaberry.com — Money is not refunded back

 Niriha Paliwal on Feb 20, 2016
I placed an order on 10 feb 2016 company cancelled my order without any notice and now its not refunding the amount i paid online there is no response from team....
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — Poor customer services and delayed delivery

 anubhav.jain01@gmail.com on Feb 16, 2016
I would like to first highlight here that this so called florist "Flaberry" should be renamed as "Robbery". They are selling flowers but after placing an order, they do not have any way to track your order. Their delivery time is upto 8pm. Somebody ask these, who would be sitting in the office until 8 pm to receive a surprise delivery. After contacting them multiple times, I got different replies from different customer care representatives. Sometime they put you on hold infinitely. Sometimes they would say the delivery will be done before 5:30 pm, sometimes 8:00 pm and so on....
Complaint comments  Read comments [1]Complaint category Other

Flaberry.com — Flowers not delivered

 vabhi12 on Feb 14, 2016
My order no is 1200146752. I paid the amount in advance but the receiver did not get the product at all. No response from the customer care. Nobody is picking up the phone. I want my money back....
Complaint comments  Read comments [2]Complaint category Online Shopping

Flaberry.com — No refund

 Niriha Paliwal on Feb 13, 2016
I ordered a bouquet a week back but they didnt deliver it.without any prior notice they cancelled it and now they are not refunding my money. Not even a single mail or message has been sent as refund status....
Complaint comments  Read comments Complaint category Postal & Delivery Services

Flaberry.com — Order not delivered 1200145828 today

 gupta.vibhor1 on Feb 7, 2016
Hi All,

I have ordered 3 bouquet today with ordered number 1200145828 at 5.25 PM.

After confirming my order, I have tried customer care number multiple time but they have not picked my call and no call from delivery person till now. This is very disappointing for me to celebrate a day with cheers.

Even i have dropped email to customer care, they have not responded.

If my order will not be delivered today from Flaberry.com .Kindly cancel it and refund my money back Tomorrow.

Thanking You,
Regards,
Vibhor Gupta
Complaint comments  Read comments [1]Complaint category Online Shopping

Flaberry.com — Product not delivered with name and message

 Rahul Israni on Dec 12, 2015
I ordered flowers(order id: 1200142508) and told the customer care people to add a message as there was no option of adding a message on their new android app, their customer care people said they'll add, just to make it sure i contacted them again to verify if it has been added or not and their answer was yes, still it dint get delivered, whats the sense of sending something without a name, . My money got wasted and when contacted the customer support they said we wont do anything. People i request you not to buy anything from flaberry.com Please else you have go through same circumstances and...
Complaint comments  Read comments [1]Complaint category Products & Services

Flaberry.com — Online order of flowers

 happy1234 on Nov 28, 2015
Ordered a bouquet of flowers online through www.flaberry.com. Online payment was made Nov 1, 2015. The order was never delivered, no delivery person ever called the recipient. Order no 1200140771 as per their records. I can provide the transaction number of the online payment, if required. Attaching the 2 images of mail conversation, they also accepted the delivery failure over phone call. Resolution wanted: Refund the amount of order made + cost of international calls made to the support team (Rs.300 + Rs.200 = Rs.500)....
Complaint comments  Read comments [1]Complaint category Online Shopping

Flaberry.com — Refund of money

 Sekhar sampad on Oct 9, 2015
I have placed an order, and in the day of delivery when i callled to know the status .they said that the gift which i have choosed is not available for the delivered city. then i changed my order.but its not delivered. now they are not refunding my money as well as when am calling then there is noresponse from customer support....
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — Non delivery of order

 NG6 on Sep 29, 2015
Hi, I placed an order with Flaberry.com on 18th September 2015, with order #1200138299. The order was never delivered and there has been no response to any of my three emails to customer care since 19th September. Unfortunately, I did not read all these complaints before placing an order with this website. Please help me to receive refund from Flaberry.com. Thanks...
Complaint comments  Read comments Complaint category Other

Flaberry.com — Worst service

 Nott Avlble on Aug 3, 2015
U pple s@#k at delivery No customer services No reverting of my mesgs Calling but no voice can be heard frm ur side (I made 7 calls in 4 days) Promised to deliver the product at 11.30 till 12.30 U delivered it arnd 10.30 ... wtf What have u taken those 350 extra for???? Not satisfied... I find it useless... 👎👎👎👎👎...
Complaint comments  Read comments Complaint category Products & Services

Flaberry.com — Non delivery

 Kowshal HM on May 27, 2015
I had ordered flowers for mothers day Order No : 1200130809 . The customer service team kept promising that the delivery would happen the same day of Mothers Day. But when i checked again in the evening they gave a lame excuse saying that i had ordered late and so the delivery would be next day. I cancelled the order and asked for a refund; i received an email from their customer service saying that my refund would be in my bank account within 10-15 days...now after 17 days when i check with them Guess What ?? - Lame excuse again - "Due to technical issues my refund was not initiated and...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — Non delivery - No refund yet

 Shvalli on May 11, 2015
Order number # 1200034731 This site is all sham - They have a website loaded with bugs... they are horrible with customer service &communications. it all started on that day I don't know why on earth only did I have to think of this pathetic site for flowers & cake delivery for my husband on Valentines day - So I placed an order for Valentines day(Flowers & a Cake) & nothing got delivered, so I called their customer service asking what happened- Their explanation - I ordered after the cut off time, hence no delivery. Fine, fair enough- but if I was ordering after the...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — Non delivery of goods after taking money

 Subrata Dey on Apr 21, 2015
Booking was done against order no 1200128895 (placed on April 19, 2015 1:08:45 PM IST) . Surprisingly tracked the order over phone 5 times . But till 7.15 pm today goods not delivered and there call center has no specific reasons . Want to get back my money . Also thanks a lot to all concerned for spoiling the celebration . It may be a company associated with such fradulent activities. Kindly refund back my money ....
Complaint comments  Read comments Complaint category Food

Flaberry.com — Order #1200035985

 Anil Mohan Rao on Mar 7, 2015
I placed this order on http://www.flaberry.com/ on 4th March for what they describe on their website as `Love Compassion' & `Pink Beauty' & paid Rs.3, 398.30 for my wife's birthday today. When I saw what was delivered was absolutely not as per the quality description on the website, I immediately called up customer service & complained & send them a mail regarding the same. In response they gave me a lame excuse that the flowers delivered were fresh & that their supplier was inundated with women's day rush orders & hence supplied whatever they could find. I had asked...
Complaint comments  Read comments Complaint category Products & Services

Flaberry.com — unsuccesful order and non refund of money

 gopinath22 on Feb 16, 2015
I have placed an order on 12th feb 2015 through the website called flaberry the domain name is (http://www.flaberry.com/) with the order number 1200033875 .during my payment finnally error message has come and my money debited frm my account . i didnt get any proper response frm the seller as it is very miserable and paining to me because i ordered fr my girl friend . she didnt received the order and the money also not refunded .The total value of the order was 1099 and I would be very pleased if you can help me in this matter as I am not getting proper response from the customer care team. Merchant...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — AN ONLINE FRAUD NEVER EVER ORDER WITH THIS COMPANY

 abhijeet banarse on Dec 25, 2014
Guys just want to share my worst online shopping experience ever from www.Flaberry.com, I placed order three days before on this site, I got order confirmation too, But last minute when I called them for status they said we cant deliver for this address and your order has been cancelled, But I have checked at the time of placing order, delivery for this address was available, They cancel order without even informing me, If I not called then I could even not get information that my order is cancelled and top of that when I said why this thing is not informed before then I got pathetic answer ever,...
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — Order was never planned to be delivered

 SaranyaVS on Nov 2, 2014
Hi, I am Saranya .I ordered a cake worth 700/- to be delivered on November 2, 2014.I was told that the order will be delivered before 6 PM.When I reached out to the customer care I was told that I can expect deliver by 6.30 PM.But even after that it was not delivered, when I called them one last time to check to my shock the customer care executive told there are unable to be in touch with the local delivery center I waited until 7.30 PM and cancelled the order.So all these time I was being cheated that it will be delivered on time. MOral of the story: 1.Birthday was never celebrated 2.My...
Complaint comments  Read comments Complaint category News & Media

Flaberry.com — Cheated

 shubham2490 on Sep 26, 2014
I placed an order on 26-09-2014 for a flower bouquet to be delivered by midnight of 26-09-2014. I made the payment and received an email confirming the receipt and delivery of the order. I was charged extra Rs. 300 for their midnight delivery. But the item was not delivered and Flaberry.com breached the trust leaving me feeling harassed and cheated. There is no contact information during midnight hours to track the delivery of the item. I believe that the website is a fraudulent one and many consumers could be trapped in their seemingly fake online services....
Complaint comments  Read comments Complaint category Online Shopping

Flaberry.com — Non delivery of order after payment

 tvkrishnaster on Jun 30, 2014
I had placed an order for a cake to be delivered for my friend's birthday on flaberry.com (Order Number: 1200019426). There is an option to get the delivery by midnight if we pay an additional Rs.300/-. I selected the option and paid the amount through net banking. Immediately I received an email confirming my order in which the midnight delivery was clearly mentioned. We were waiting for the delivery and it not happen. The customer care no. will respond only during the day so I had no way of knowing if the delivery was late or not being processed. The next day I tried to contact them after 10.00...
Complaint comments  Read comments [2]Complaint category Online Shopping

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