[Resolved]  Bajaj Allianz General Insurance Commpany Limited — Motor Insurance- Excess clause not communicated

I took an motor insurance policy from Bajaj Allianz for the period from 19th March 2008 to 18th March 2009. The policy no. is OG[protected]-00033749, which was taken in the name of my father, Mr. Satish Chander Goel. While taking the insurance policy, the agent didn't communicated any excess clause to me under which whenever i have to file a claim, i need to pay Rs. 6400/- as processing charges in addition to Rs. 500 normally claimed by the Company. The total insurance premium paid by me is Rs. 6483/-. The cover note given to me at the time of acceptance of the insurance policy didn't specify this clause and the column mentioned in excess column was kept empty. I tried to contact the customer care department also and i was send the scanned copy of the inspection report which mentioned this clause. Unfortunately, one copy of this report was also given to me but i misplaced that to verify the details as per my copy is reconciling with the scanned copy sent by the Company. But i clearly remember that this clause was not mentioned in the inspection report and neither it was communicated to me. I have tried to convince the customer care department and underwriting department about this fact but all in vain. I request you to take necessary action against this complaint.

The claim no. is OC[protected] and the total amount paid by me is Rs. 11708 (including the processing charges of Rs. 6400/-)