[Resolved]  Bajaj Auto — EMI

Your Proposal dt 15.08.08- I had purchased Laptop Model C783TU Compac from Sysmantech, Coimbatore. EMI 1917 for 15M from 15.08.08. I have given ICICI Ch.Nos.[protected]. I have ICICI Salary account. I am working in an MNC company. My first EMI as ECS came on 18th and cleared. To my surprise, I find an ECS return on 5th Sept. and ECS return charges debited to my account. When I checked with your personnel at Sysmantech, who had arranged for the loan, she told me that she would take up with your RS Puram office. To my surprise, I received call from your office in regard to payment pending. Again an amount of Rs.281 has been debited to my account for ECS return. When I contacted my bank, they told that after payment of first ECS on 18th, the same day again one more ECS for the same amount came to the bank when there was no money because it was cleared in the morning itself. Hence returned. Then the same ECS again came to my bank on 28th Aug.08 which is a duplicate clearance. Meantime, your collection people phoned my office for collecting the payment. When I told that ECS has been cleared in time, they have informed that still ECS are pending. After verification, I was told that they have made two proposals for the same amount for the same day which was subsequently cancelled. But before cancellation, it has come for clearance.

I would like to bring to your kind attention to the fact that when your people were contacted by your employee, she was neither given a reply nor a letter which I had requested for because I have to submit the same to office as also to the bank because my office has corporate account with ICICI. I had given a written complaint along with Bank Statement received from ICICI which your people did not take it up seriously and rectified the problem created by them.

I have applied for PL with Sakthi Finance against which I have submitted my ICICI statement where these ECS return charges are reflecting. I had explained the mistake done by Bajaj and they understood and requested me to submit the letter from you only then my application would be processed. Because of your mistake, my application is kept pending for no fault of mine and as also I have cleared my ECS in time. A total amount of Rs.562/- has been debited towards ECS return charges.

I request you to take up the matter with your RS Puram office and set right my account and issue me a letter on the mistake made by you and issue me a cheque for RS.562/- I need this letter positively on 26th Sept. 2008 You instruct your RS Puram office to issue the letter and cheque immediately.