[Resolved] Bajaj / Cook Top Cgx# — Top plate has burst

snpandey

from Noida, Uttar Pradesh

Address:

East Delhi, Delhi

Dear Sir,
We bought a cooktop CGX3 and some other articles from M/s VK Electricals Shakkarpur on[protected]. The gas stove was installed by your representative at our place 163, Ankur Apartment Delhi -92 subsequently.
While cooking on 3-1-2011 the top plate suddenly burst with the sound of a cracker exploding . Smell of burnt rubber spread around. Glass pieces flew like splinters around.. Scared my daughter in law ran out.We did clean up job.
Your all India toll free number was un cooperative and useless. They do not register complaints. They say it is meant only for Bombay.We tried to contact your customer support at Pandav Nagar. They gave us the number of Mr Radheshyam - as thy do not service the cooktop. Sh Radheyshyam was reluctant to service same day or send some person. He did not even give us the complaint number to follow up. We tried to contact the shop from where we had purchased it, he insisted for the complaint number- that we did not have. On our insisting they reluctantly agreed to look into. we are still waiting for someone to respond.
Is this the kind of service and customer care set you have who do not respond to calls. Chasing them itself is a project ? we had a better expectation from Bajaj as a performing brand and service as well.
I will be thankful if this complaint is looked in to by you and a remedy is provided at the earliest.

Thanking you, and awaiting a response

S N Pandey
Phone +91 [protected]
email [protected]@gmail.com
Delhi

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sraman04

from Mumbai, Maharashtra

I purchased a Bajaj gas stove from Broivili shop and I saw the gas was leaking from the centre. Initially I thought the tubing may have become old or may be some loose connections. As the gas smell was very prominent I mad a complaint to customer care centre. The mechanic came after 3 days and simply insisted there is no leakage, I made him smell the centre gas and then he realised some gas is leaking . He removed the tubings of the burners and reconnected the same and went away. I was stikk smelling the gas even after this. I again made a complain and this time a different mechanic came and he instantly spotted the gas leakage. He opened centre control knobs and applied some grease . I argued with him that applying grease is not a solution and it is only for lubricating the movements of the valves inside the control knobs. He differed in my view and applied some grease and the gas stopped leaking. Now it is two days the gas has again started leaking heavily.

It is highly disappointing to note that a reputed company like Bajaj is not having good mechanics to do thorogh job. Please not that this leakage of gas if remains unplugged may lad to a bigger explosion. I hope the company will take note of this and do the needfull immediately to correct the problem.