[Resolved] Bajaj Electricals — poor service | |||
i had given a storage water heater for service on[protected] to crystal customer care, the authorised service centre for bajaj electrials. But after several reminders they returned the heater on[protected]. They charged Rs.1150/- towards service charge. But they did not rectify the problem and so the it was again returned for repair on[protected]. There is no reply from them as of now. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
I saw Bajaj ECOSPOT CFL Light on net for my personal use n tried to purchase but all the dealers,distributers even Marketing Manager-Delhi,Jabalpur failed to provide. Is this BAJAJ !!!!!!!!
Reply
We have a edible oil company and having capacity of 800 TPD, our product is Chambal refined oil.
We are continuously using Bajaj Electrical Make MERCURY LAMP 1 60 W PIN/SCREW TYPE(CHOCKLESS) since last 10-12 years and we have aprox 200 fittings situated at different different location in out plant.
And we have regularly buying bulb for these fittings at kota (Rajasthan)based bajaj dealer M/s Premier Appliances.
Now Bajaj discontinued this bulb as discussed with Kota based bajaj Dealer.
Kindly let me know if you have any alternate or any solution.
Awaiting your positive response.
We are continuously using Bajaj Electrical Make MERCURY LAMP 1 60 W PIN/SCREW TYPE(CHOCKLESS) since last 10-12 years and we have aprox 200 fittings situated at different different location in out plant.
And we have regularly buying bulb for these fittings at kota (Rajasthan)based bajaj dealer M/s Premier Appliances.
Now Bajaj discontinued this bulb as discussed with Kota based bajaj Dealer.
Kindly let me know if you have any alternate or any solution.
Awaiting your positive response.
I think you are lucky. Actually I have 5 different home appliances and all having problem in its warranty period only.All are having 2 years warranty and I regularly followup with customer care but still that's period was passed away but problem has yet not solved. I suggest all guys PLEASE don't buy any BAJAJ APPIANCES.
mrs dollie may be right, but i would address your attention that in last financial year we had served more than 14 lacs customers and we have strong servicecetwork with 20 branch offices, 265 service centres across india.
also having a special cell who only take care service issues.
in your case you may be not able to reach us, and eesult is dissatisfaction.
naval
customer care bajaj electricals
also having a special cell who only take care service issues.
in your case you may be not able to reach us, and eesult is dissatisfaction.
naval
customer care bajaj electricals
I would like to bring to your notice, that I have been very upset with the way Bajaj electrical handle their customers.
I have had two geysers from bajaj for the past one odd year and already I have had to replace the body of both of them and also the heating element as well as the thermostat for both. This makes me understand that the quality of bajaj products are not upto standard.
What tops it now is that in spite of making several complaints to your call centre, on 12 Dec 2012 vide # 1966192 and again on 18 Dec to remind, 25th Dec again to remind and one final on 27th dec when they gave a new complaint number since the old one was cancelled due to time vide # 2023272. The repair is still not carried out.
Although both the geysers are in warranty, we had to get one geyser repaired from a local vendor by paying money from our pocket due to the urgency of situation.
On 27th Dec I was given the name of Area Manager Mr Shashi Ranjan- who's number is [protected] /[protected] who I called and was told that he is apologetic and service will be carried out today itself. He also gave me the contact number of some S R agency (Sarvesh) who does the service for Bajaj[protected] / [protected].
S R agency has been very difficult to get on phone and whenever they pickup their technician ([protected]) says will come in 1hr. To my surprise that 1 hour has not come in the last three days. Since yesterday he has been not receiving calls and immediately when I called from another number he picked up and said today is holiday and refused to give his name for a complaint against him and was also abusive.
You know with the cold wave in delhi, what does a non operational geyser mean for the past 18 days.
Absolutely avoid Bajaj till they improve their after sales service team.
I have had two geysers from bajaj for the past one odd year and already I have had to replace the body of both of them and also the heating element as well as the thermostat for both. This makes me understand that the quality of bajaj products are not upto standard.
What tops it now is that in spite of making several complaints to your call centre, on 12 Dec 2012 vide # 1966192 and again on 18 Dec to remind, 25th Dec again to remind and one final on 27th dec when they gave a new complaint number since the old one was cancelled due to time vide # 2023272. The repair is still not carried out.
Although both the geysers are in warranty, we had to get one geyser repaired from a local vendor by paying money from our pocket due to the urgency of situation.
On 27th Dec I was given the name of Area Manager Mr Shashi Ranjan- who's number is [protected] /[protected] who I called and was told that he is apologetic and service will be carried out today itself. He also gave me the contact number of some S R agency (Sarvesh) who does the service for Bajaj[protected] / [protected].
S R agency has been very difficult to get on phone and whenever they pickup their technician ([protected]) says will come in 1hr. To my surprise that 1 hour has not come in the last three days. Since yesterday he has been not receiving calls and immediately when I called from another number he picked up and said today is holiday and refused to give his name for a complaint against him and was also abusive.
You know with the cold wave in delhi, what does a non operational geyser mean for the past 18 days.
Absolutely avoid Bajaj till they improve their after sales service team.
Date: 27.07.2013
I own a Bajaj AquaTherm Instant Gas Water Heater, Model No. GWX-05.
On 17.07.2013 I had contacted Bajaj Electricals customer care on phone no. [protected], and registered a complaint regarding repair of the above. When I asked for complaint number, the customer care staff said my mobile number is my complaint number. (strange)
No service staff reported for repair even after 05 days of lodging the complaint. I contacted the Customer Care again on 22.07.2013. My complaint was allotted the number 2928135.
On 24.07.2013, 1.13 pm, I received a call from[protected]Nagpur Office) asking about the status of repair. I came to know from this caller that the concerned service center has reported to this office that the complaint was resolved. It was shocking that the complaint was resolved without any servicing staff reporting to my house.
And instead of apology for delayed service, the caller (Bajaj Electricals office staff) spoke in favor of the dealer.
Still the problem is not resolved even after 02 weeks. And this is not the first time I am having such experience of Bajaj Electricals.
I own a Bajaj AquaTherm Instant Gas Water Heater, Model No. GWX-05.
On 17.07.2013 I had contacted Bajaj Electricals customer care on phone no. [protected], and registered a complaint regarding repair of the above. When I asked for complaint number, the customer care staff said my mobile number is my complaint number. (strange)
No service staff reported for repair even after 05 days of lodging the complaint. I contacted the Customer Care again on 22.07.2013. My complaint was allotted the number 2928135.
On 24.07.2013, 1.13 pm, I received a call from[protected]Nagpur Office) asking about the status of repair. I came to know from this caller that the concerned service center has reported to this office that the complaint was resolved. It was shocking that the complaint was resolved without any servicing staff reporting to my house.
And instead of apology for delayed service, the caller (Bajaj Electricals office staff) spoke in favor of the dealer.
Still the problem is not resolved even after 02 weeks. And this is not the first time I am having such experience of Bajaj Electricals.
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