[Resolved] Bajaj Electricals — Faulty repair..geyser blown twice...Shower panel pipes exploded...unnecessary charges...life at risk due to these repairs. | |||
Below is the mail I sent to [protected]@bajajelectricals.com Kindly check I have added a new pain to this list in bold: Hello I called up yesterday for my previous complaint and let Mr Vijay know about the pain we are going through. He promised to help. What we have gone through is a long story and I am sure you would be looking into this and hence due to cooperative nature of Mr Vijay I would wait for one more day to write my complete story of what my family has went through. Our problems start from Service Request Id: 2227363. Current request no is : 2771439, which was attended by some guy . He is still on the run after doing a faulty repair which blow away my costly shower panel. I have called him a minimum 100 times and he does respond to calls. Last time he responded to me 8th July and said he would on 9th and as always I came from office early but he didnt turned up, his phone being switched off, later he turned it on , I called him 7 times, never picked up, 2 sms, not replied. I think Bajaj is one of the oldest and most trusted companies, every household calls it "Humara bajaj" because of some reason! The losses that I have incurred till now is : Blown up pipe of 90 rs after first repair[protected] + unjustified coil charges of 900/- which he took from me though that blew because of faulty repair (2227363: he put up a 15 L combistat in 25 L geyser which led to explosion and threatened lives of my family,especially my wife being pregnant, she delivered baby next day - not because of this, just telling how dangerous it was) + approx 5000/- shower panel, pipe of which bursted with a bang due to second fauly repair (2771439: he again put in a 15 L combistat in my 25 L geyser). Hoping that Bajaj as true industry giant would come forward and admit its mistake and rectify all its errors in workmanship and losses that i made. 10 th July: 1. Didnt received any call/reply for the mail I sent. 2. Contacted Tejus from a different number : He picked in one go, he assured me in every way possible that he will come by 6 today. He told me the combistat have the sticker of 25 L. I told him that it should better be 25 L as I have complained about all these wrongdoings to Bajajelectricals. 3. 7:30 in thevening...Tejus does not appears. I call and he replies that he will be there in 20 mins. assured I didnt call him upto 8:30. Then I called him twice no reply. 4: Its 9:13 now. Called him 15 - 20 times. No replies. 5: 9:30: Phone is switched off. Trust me it happens almost daily for last 10 days. Its really a time to wake up now!! Thanks and a loyal customer(till now) Aditya Porwal ----Relogging the complaint as no action taken still. ----Request to Team bajaj: Please dont post a message that you will look into it , until you are sure that you are going to look into it, otherwise 5-7 days are wasted straightaway. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
6 Comments | |||
Comments
Hi,
This is Nitin Jain, I was using Bajaj Food Processor FX-10, which I purchased on[protected].Nominal charge for any bajaj executive to do a home visit and see the problem is around Rs. 100 but to my shock one guy who visited my house today named - Sameer Sheik with mobile number - [protected]. Spoke to me in rude language and charged me with Rs.150. When I asked this is a high amount he told me rudely you have to pay this much.
Please do something so customer relationship would be smooth and they won't be charged higher.
Definitely after this incident I have a feeling that instead of contacting bajaj I can go with others to repair it and in that case I don't have to suffer like this.
This is Nitin Jain, I was using Bajaj Food Processor FX-10, which I purchased on[protected].Nominal charge for any bajaj executive to do a home visit and see the problem is around Rs. 100 but to my shock one guy who visited my house today named - Sameer Sheik with mobile number - [protected]. Spoke to me in rude language and charged me with Rs.150. When I asked this is a high amount he told me rudely you have to pay this much.
Please do something so customer relationship would be smooth and they won't be charged higher.
Definitely after this incident I have a feeling that instead of contacting bajaj I can go with others to repair it and in that case I don't have to suffer like this.
Bajaj — No Action On complaint
Dear Sir/ Madam,I had already complain at online complain booking of bajajsite and my complain number is 'CR- 69244 and CR- 72344' On about dated[protected] and[protected] and also complain on phone but none of action buy them ..
now i relay hopeless from bajaj.
6 time gives my "discover-150" for (whole day) service to solved problem but it continue as before.
Now pls give proper way to solve out from my problem.
Brahmesh Dave
Dear Customer,
We have received your complaint and we will ensure it is resolved soon
Regards,
Team Bajaj Electricals
We have received your complaint and we will ensure it is resolved soon
Regards,
Team Bajaj Electricals
Received no response so far.
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+91 22 4128 0000
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51, Mahatma Gandhi Road, Fort, Mumbai, Maharashtra, India - 400023
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