[Resolved]  Bajaj / Platina V.r Hr26an725 — bike’s front shock absorber exchange

Dear Service Provider
I have purchased Bajaj Platina dated 28 Oct 2007, No. HR26AN725Vehicle Reg. 6, from the showroom Sri Ram Bajaj Auto Service, Badshahpur, Kaderpur, Gurgaon, Haryana – 122101.
As per my information and also mentioned on the warranty card that the bike is under warranty period for 2 years or 30000km, whichever occurs earlier from the date of sale.
Currently my bike has covered only 12500km and 1yr 9 months old, so my bike is under warranty period in both the conditions.
On 22nd July 09, I went Krishna Auto Sales, M-33, Old DLF, Sector 14, Gurgaon, Haryana – 122001, for the regular servicing of my bike. There while servicing I came to know from the service provider that my bike’s front shock absorber in not in a good condition and needs to be changed.
After that I have requested from Krishna Auto Sales (Mr. Pankaj (Technician)) to change the same but they have ignored my request and given me the reply that yes your shock absorber is in warranty period but we can’t change your shock absorber because we are not getting any supply from their vertical that’s why they will not change.
Now kindly let me know that where is I am faulty that I should suffer for the reason.
If you people could not provide the service as and when required by the customer then why it is mentioned by the dealers as well as also mentioned in the documents that so and so facility the customer will get if he is purchasing the BAJAJ product.
It was my perception that Bajaj Auto is providing better service in comparison of other Auto service providers in this nation but now I am thinking that I was wrong.
Kindly let me know that whether my perception regarding Bajaj Auto is correct or wrong.
Because it is matter of trust and relationship which me and my family is having with Bajaj Auto, so kindly revert so that we should be able to correct ourselves.
Waiting for the response
Your Sincere Customer
Praveen Tyagi
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