Bajaj Pulsar 135 — Complaint About Bajaj Finance For Two Wheeler

Address:

Mumbai City, Maharashtra

Dear Sir/Madam,

Mera naam Mohammed Nafees hai maine March 2010 mai Bajaj Pulsar 135 liya tha loan se jiska loan number hai L2WTHN00415176.

Maine 15000 down payment kiya tha aur baki payment ka loan karwaya tha 3 years k liye jiska instalment 1919 hai.

25 March ko mujhe Bike mil gayi SK Wheels (Turbhe Showroom) Navi Mumbai se jiska instalment mai pichle 2 saal se bhar raha hu.. gadi milne ke kuch hafte baad mujhe dealer ne showroom mai bulaya aur Bike ka registration number MH03AC1677 aur insurance paper diya aur kaha ke RC book ke liye thoda time lagta hai to jaise aajayega woh mujhe call kar ke bula lega lekin 1 saal guzar jane ke baad bhi mujhe RC book nahi mila mai jab bhi dealer se puchta woh yehi kahta ke abhi nahi aaya abhi nahi aaya aur mera insurance bhi expire hogaya jab renew karne ka time aaya to maine apni Bike ka engine number aur chasis number check kiya jo Bajaj finance ke record mai nahi tha jab maine apne registration number se detail check kiya to mujhe pata chala ke un ke pass koi aur engine number aur chasis number update hai, mujhe jab yeh pata chala to mai showroom mai gaya jaha par woh showroom puri tarah band hogaya tha aur us jagah par Maruti Wheels ka naya showroom shuru ho chuka tha maine jab is bare mai dealer se phone par baat ki to usne bataya ke office shift ho raha hai 1, 2 mahine lagenge aur aapka RC book bhi aagaya hai to jaise hi shifting ka kaam pura hojayega mai aap ko RC book dedunga aur jo Engine, chasis number ka problem hai woh bhi clear karwa dunga.

Lekin 1 mahine baad jab maine dealer ko call kiya to us ka number continiues band aaraha tha maine jab aur dusre local deler se inquery ki to unhone kaha k aap bajaj finace mai complaint karo aur jab tak aap ka RC book aur engine number ka case solve nahi ho ta aap payment stop karwado.. aap kyu us Vehicle ka payment kar rahe ho jo aap ko allot hi nahi hui, is ke baad maine dubara Bajaj finance mai call kiya aur yeh sari baat bataya. to unhone kaha ke engine number aur chasis number modify nahi hoga aur hum aap ki kisi bhi taraha se is mai koi madad nahi kar payenge aap apne dealer ko findout kijiye aur unhi se baat kijiye, jab maine bataya ke dealer ka number nahi lag raha hai aap woh engine number aur chasis number apne system mai update kardo jo meri Vehicle mai mention hai aur mujhe duplicate RC book issue karwadijiye to woh kahne lage ke aap apne RTO office jao aur waha se aap ke vehicle ke registration number se B-Extract form nikal waao jis se tumhe Vehicle ki sari detail mil jayegi.

Maine jab B-Extract form nikalwaya to us ke baad to mere hosh hi ud gaye kyun ke jo registration number Bajaj finance mai update hai aur jo deler ne diya tha MH03AC1677 woh number kisi aur ke naam par tha jiska naam Mr.Bhavesh Rathod tha aur woh vehicle TVS Victor GX this jo year 2004 mai register hui thi. Jab maine RTO mai sari baat bataya to unhone mere Engine number aur Chasis number se details find out kiya aur bataya ke tumhari vehicle abhi tak register hi nahi hui hai agar hoti to us ka record humare pass zarur hota tum turant apne dealer ya Bajaj mai baat karo kyu ke tum dusre ka number apni gaadi par use kar rahe ho agar kisi ne tumhe pakda to bahot bada fine aur saza dono ho gi yeh sun kar mai bilkul pareshan hogaya aur maine dubara Bajaj finance mai call kiya aur mail bhi kiya to unhone kaha ke sir aap ki vehicle register nahi hai aap dubara register karwao jab maine un se is ka process pucha to unhone kaha ke yeh sirf aapka dealer hi kar sakta hai hum nahi, lekin mai dealer ko kaha se lau jab woh contact mai hi nahi hai.. tab se mere gadi ek kachre ki tarah mere ghar ke bahar khadi hai.

Aur Bajaj Finance wale mera ECS bhi stop nahi karwa rahe hai jiske wajhe se woh ECS bounce ho raha hai mere Bank mai mujhe bouncing charges to lag hi rahe hai is k ilawa mera CIBIL record bhi spoil ho raha hai..

Ab aap hi meri aakhri umeed ho aap kuch raasta batao sir mai bahot middle class family se belong hu.. mere sare paise dub jayenge jab tak yeh issue solve nahi hoga meri bike koi kharidega bhi nahi aur meri credit history bhi kharab ho rahi hai plz..

Bajaj jaisi itni badi public limited company is tarah customer ko harase kar rahi hai woh kahte hai ke humara kaam sirf aap ko vehicle finace karna tha jo humne kardiya ab aap dealer se hi baat karo..

Mai yeh jaan na chahta hu ke woh delear kis k liye kaam karta hai mere liya ya bajaj k liye aur jab Vehicle finance hui to kis ki responsibility hai ke jo vehicle finace ho rahi hai wohi proper customer ko ja rahi hai ya nahi aur yeh kis ka kaam hai ke jab vehicle registeration number customer ko diya jaraha hai aur Bajaj apne record mai update kar rahi hai woh already issued hai ya nahi yeh sab customer face kare bajaj is ke liye koi responsible nahi hai.. kal koi bhi dealer bajaj mai kuch bhi registration number update karwadega aur customer ko bhi dedega to kya bajaj woh number update kardegi..

dear team mai badi umeed se aap ko yeh mail kar raha hu aur mujhe yakeen hai ke pahredar is par zarur koi solution nikalegi. mai aap ko woh B-Extarct form ke snap bhej raha hu kindly find the same and also go through with below conversation between me and Bajaj finace.

Eagerly awaited for your reply.

Thanks & Best Regards,

Mohammed Nafees

+[protected]


[protected] Forwarded message[protected]
From: Soumya Ghosh <[protected]@baflonmove.com>
Date: Fri, Feb 24, 2012 at 10:04 AM
Subject: FW: Loan No L2WTHN00415176
To: [protected]@gmail.com
Cc: [protected]@bajajauto.co.in, [protected]@bajajauto.co.in


Dear Sir

Your no. is not reachable, pls let me know scan copy of RC book is showing “Activa”, and you are complaining about Bajaj Vehicle registration related issue.

Pl call me whenever possible.

Rgds
Soumo Ghosh
ASM
Mumbai & Pune
[protected]

From: AJIT A SABDE [mailto:[protected]@bajajauto.co.in]
Sent: Friday, February 24, 2012 8:48 AM
To: SOUMYA GHOSH (Contact)
Subject: FW: Loan No L2WTHN00415176

Speak to this customer, understand the issue and send him to Maruti Showroom of SK auto at Vashi. Owner is Mr. anil kumar
Regards
Ajit Sabde
-----Original message-----
From: BFL CUSTOMER CARE
Sent: [protected], 8:14 AM
To: AJIT A SABDE
Subject: FW: Loan No L2WTHN00415176

Dear Sir,

Please look into matter. Customer want to register his vehicle.

Thanks & Regards,
Bajaj Finance Ltd,
SMS FC for foreclosure, DUE for outstanding amount, NOC for No objection certificate and send to[protected] from your registered mobile number.
Toll Free contact No:[protected].
Toll contact No:[protected].


From: mohammed nafees [mailto:[protected]@gmail.com]
Sent: Thursday, February 23, 2012 8:34 PM
To: BFL CUSTOMER CARE; [protected]@bajajfinserv.in


Subject: Fwd: Loan No L2WTHN00415176
Dear Team,
After my last mail ur person called me on 11 Feb 2012 and he told me he will consult with his senior regarding my issue and then he will call again on monday which was 13 Feb 2012.
But nobody called yet, and i am still waiting for your calls and assist. i didnt expect company like bajaj treat a customer like this way. I[censored] cant assist me then stop my ECS deduction becoz i dont have that bike which is register with you. Why shuld i pay for that vehicle which is not with me you people also spoiling my credit history with my bank and also with CIBIL rating.

[protected] Forwarded message[protected]
From: mohammed nafees <[protected]@gmail.com>
Date: Thu, Feb 9, 2012 at 3:43 PM
Subject: Fwd: Loan No L2WTHN00415176
To: BFL CUSTOMER CARE <[protected]@bajajauto.co.in>


Dear Team,
Now i totally got stuck kindly find the 3 attachment one is through the registration number which is updated with you is MH-03AC-1677 status that vehicle not register on my name and registered in year 2004.
Second one is through registration number which is given by dealer MH-03AV-1798 status that vehicle also not register on my name.
And the third one is through both the engine number and chasis number which is mentioned on attachment both the engine and chasis number still not register in RTO.
Now plz assist me in this matter and give me a right solution about what to do i am very much confused and belongs to very middle class family.


Thanks And Regards,
Mohammed Nafees
+91 [protected].

On Wed, Feb 8, 2012 at 2:41 PM, BFL CUSTOMER CARE <[protected]@bajajauto.co.in> wrote:
Dear Customer,
Thank you for writing to us.

Please provide scan image of B extract.

Assuring you of our best services always.

Thanks & Regards,
Bajaj Finance Ltd,
SMS FC for foreclosure, DUE for outstanding amount, NOC for No objection certificate and send to[protected] from your registered mobile number.
Toll Free contact No:[protected].
Toll contact No:[protected].


From: mohammed nafees [mailto:[protected]@gmail.com]
Sent: Sunday, February 05, 2012 3:50 PM
To: BFL CUSTOMER CARE
Subject: Re: Loan No L2WTHN00415176

Dear Team,
As per our last telephonic discussion, i took all the details from RTO and B-Extract form regarding that i want to talk.
So kindly arrange call back for me

--
Thanks And Regards,
Shaikh Mohammed Nafees
+91 [protected].


On Tue, Jan 24, 2012 at 4:17 PM, mohammed nafees <[protected]@gmail.com> wrote:
PLz go through with below matter.


[protected] Forwarded message[protected]
From: Grievance Redressal Team <[protected]@bajajfinserv.in>
Date: Mon, Jan 23, 2012 at 11:23 AM
Subject: RE: Loan No L2WTHN00415176
To: mohammed nafees <[protected]@gmail.com>


Dear Customer,

Thank you for writing to us at Bajaj Finserv Lending

We would like to inform you that for queries related to auto loans, please call our auto loan team on[protected] Or write to – [protected]@bajajauto.co.in

Your feedback is important to us. Please take a few minutes to give us your feedback .
[Feedback link]

Assuring you of our best services always.

Warm Regards,


Grievance Redressal Team
Bajaj Finserv Lending,
(Bajaj Finance Ltd.)


From: mohammed nafees [[protected]@gmail.com]
Sent: Sunday, January 22, 2012 11:50 PM
To: [protected]@bajajauto.co.in
Cc: Grievance Redressal Team
Subject: Fwd: Loan No L2WTHN00415176

Fyi,
Bajaj Auto is one of the largest public Ltd company and i hope the firm like bajaj will defenetly help me out about the below matter.
Eagerly awaited for your positive reply.


[protected] Forwarded message[protected]
From: mohammed nafees <[protected]@gmail.com>
Date: Sat, Jan 21, 2012 at 10:58 AM
Subject: Loan No L2WTHN00415176
To: collections.[protected]@gmail.com


Dear Team,
My self Mohammed Nafees and my loan number is L2WTHN00415176. I am paying my loan from last two years regularly but two months before at the time of my insurance renewal i saw my engine number and chasis number which is mention on insurance paper thats completely mismatch with my bike after saw this i called bajaj customer care there also my engine, chasis and bike number is mismatch after looking this i was surprised then i was trying to find the dealer but unfortunetly the shop from where i purchased my bike is completely wind up, the shop name was SK Wheels (Turbhe) Navi Mumbai then i asked about some other dealer they said why are you paying for bike which is actually not urs first u correct this thing or modify the number from bajaj finance then only you pay the balance amount.

Now i am very much tense for the following reason

1) Which engine number and chasis number i mention on my insurance renewal. boz if i mention same number which i am using so that number is diffrent from my bike, insurance company never accept my claim for any thing happen in future.
2) Which Bike (Registration) number i mention on my number plate bcoz the number which is mention on my name plate that is diffrent from which is updated on ur system.
3) I still not recieve my RC Book yet.
4) If i want sell my bike then who will purchase my bike bcoz of these issues.

Dear team its my humble request to you plz take me as ur brother and plz sort out the things which is going on and i think you people can do it we have to make 3 little changes then everything will be sortout and if you cant do it then plz forward it to concern department pllzzz.

1) You have to update in ur system engine number and chasi number which is updated on my bike.
2) You have to reissue duplicate RC book if you already issued before.
3) I have to change my number plate as per updated in you record.

Kindly find the attachment of engine, chasis and bike number which is mention on my bike.
Engine Number Which is mentioned on my bike is JEGBSM68323
Chasis Number Which is mentioned on my bike is MD2JDJDZZSCM67820
Bike Number Which is mentioned on my bike is MH-03 AV-1798

--
Thanks And Regards,
Mohammed Nafees
+91 [protected].



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