[Resolved]  Bajaj Xcd125 Bike — complaint about low grade parts used in my bike

mail send to bajajauto ltd.

"To, Regional/national Officer,

[protected]@bajajauto.co.in

Bajaj Auto Ltd.



SUB: Complaint about my Bajaj XCD125 bike



Customer Name & Address:

Bhaumik Modi

D-30, Heera Panna Society,

Ellorapark road, Subhanpura,

Baroda-390023

Ph. [protected]

Vehicle Details:

Engine No.-JAM-BP-65956

Chassis No.-MDZ-DSJ-BZZPWJ-13828

Registration No.-has not been handed over to me yet.

Make & Purchase Date-25/12/2007

Selling/ Servicing Dealer’s Name: Baroda Auto Centre (BAC) O.P. Road, Baroda No.
Date
Kms at the time of service
Service centre

1st service
2nd service
3rd service
4th service
5th service
6th service


18-01-08
07-04-08
04-06-08
06-08-08
16-10-08
24-12-08

759 kms
2421 kms
3766 kms.
5257 kms
6815 kms
8350 kms

BAC- OP Road
BAC- OP Road
BAC- Ellorapark
BAC- Ellorapark
BAC- Ellorapark
AS Bajaj -Salatvada


Dear officer,



I have been facing problem in chain set since last month or so. It was making some noise and I had got tighten –chain- 3-4 times uptill now. But two weeks back I went to BAC Bajaj- ellorapark for the chain tighten as some noise was still there. But this time they told me that your chain adjustment limit is over and it can not be adjusted more & you have to change the entire CHAIN SPROCKET set to solve the problem. I was so shocked. How can it be possible? It(bike) was less than one year old. Shine of the same wasn’t also lost. It was driven only 8000 km since its purchase, in 11 months. I argued with them how it can be possible and asked them if it was covered under warranty. I had maintained my bike with all necessary care and painless driving as well as all services w/o fail. But I came to know that chain wasn’t covered in warranty and it was a wear and tear part. I was not able to decide what to do. Since I had no option I went on changing the CHAIN SPROCKET yesterday[protected]. But I still persist, the same problem.







Problems:

1) either bajaj auto has used parts which are not durable or quality of the same has been compromised to cut down the bike cost. Especially the CHAIN SPROCKET set is so weak that it doesn’t last even a year. Though I have changed it today but it cant be guaranteed to last how much time it’ll last. 1 day, 2 day, a week or god knows. Bajaj Auto is not responsible and is safe by including this parts in “wear & tear list”. One these parts are installed, company don’t bother about its genuineness or quality even if it is factory fitted or it is made by bajaj auto.

2) The seat cover made of foam lather (reczin) used in my bike is of low grade quality and it has been degraded in sun light in less than one year time. Now it has started to tear off. IT IS NOT THE QUESTION OF 100 RS OR a PANY; IT IS THE QUESTION OF COMPANY’S GENUINENESS TO SEE THAT customer gets full valuation and reward of what he is paying for.

3) One design fault of XCD125 bike: its ground clearance is less. The lowest part of the bike- exhaust/ silencer pipe touches ground when 1+1 riding bike on slightly higher speed breaker or un leveled surfaces. Most of the bikes have this pipe passes before break throttle (rear break lever operated with right leg). Whereas in XCD silencer pipe passes below break throttle.

4) About mileage: it was totally fake that it could give 108 km/lit in standard conditions (only automobile company and God knows about standard conditions). One would not expect three figure mileage but at least 75 to 80 km/lit. Infect in my case it never crossed 70 km/lit for single rider (I weigh abt 55-57 kg) condition. I told twice or thrice during my services to improve my bike’s mileage but it couldn’t happened. Then I taken for granted that in no case it will be increased for my riding and also for my friend’s bike. (he also got the same bike one month prior to mine and facing mileage problem)



I am not satisfied with your bike – now its mine. I am sure that CHAIN SPROCKET used in my bike is of low quality or some malfunctioning has been done with it. Otherwise it cant be gone in just 8000 km run, average speed of 40 km/hr (constant speed of 42-45km/hr), max speed of 56-60 km/hr least of the time on the good conditioned city road of Baroda only. Believe me this bike is used only by me with very gentle riding. You have to trust me, with these parameters, CHAIN SPROCKET cant be gone. And same about seat cover, low quality cover has degraded and has started to tear off.

I have trusted you as a genuine company and service provider, and have purchased Bajaj XCD125 bike with my self earn precious money. But by facing such problems I am doubting my decision to go for Bajaj XCD bike.



I have paid 630 INR for CHAIN SPROCKET ( 741.40 MRP & 15 % discount) and 150 INR for the replacement of the same which ethically I don’t have to pay as Bajaj Auto have used low grade parts. And same for the seat cover. It should be replaced by the company.



Looking ahead for a positive response from your side if you really care about your customers.



Thanking you,



Ar. Bhaumik Modi, Baroda

Bajaj Auto’s customer "