[Resolved]  Bajoria Appliances Kutchina Chimney — Do not buy Kutchina Chimney Very poor quality product Stanza model

Address:West Bengal

I have purchased Kutchina's Stanza model on 10/02/2011 and since the day of purchase I have been sorry about my decision. The sales man told me that it was a 3rd generation technology and that it cleans oil automatically. But since the very first day the chimney has been making awkward sounds, on complaining the service man came and tried to convince us that it is normal for a chimney to make such noise, but the condition kept getting worse. Since last month oil is dripping on the gas oven and sometimes in our food. We have finally thrown it away and bought Shakers chimney after seeing their ad in newspapers. Now finally we have peace of mind.

Please do not buy Kutchina chimeny, they have very poor quality and worst after sales service. The office people speak to customers in very rough manner. i think the government should take steps against such dubious companies.
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Sep 9, 2018
Complaint marked as Resolved 
Verified Support
Aug 09, 2018
Kutchina / Bajoria Appliances Customer Care's response
Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to [protected]@kutchina.com or call us at our toll-free number:[protected].

Regards
Team Kutchina
Complaint comments 

Comments

I purchased "Kutchina Vogue" on 29.01.2011from Lokenath Appliances, Baghajatin, Kolkata- 700092. Oil is dripping on from the small oil cups on the gas oven and sometimes on the food itself. Most of the time during working hours the phone of the service centre is deliberately kept switched off. However if luck favours and one gets them over phone they after much enquiry give a complaint no. and the matter ends there. Not only the product their Post sale service is also very very poor. I w'not recommend any body to buy Kutchina Chimney.
Dear Customer,
Thank you very much for informing us about the inconvenience regarding our product or service..We sincerely regret the inconvenience cause to you.But we ensure the speedy resolution of your problem.Kindly contact us at[protected] or email us at [protected]@kutchina.com with reference no. Complain/K009 or reply us with your contact no. so that we can take immediate action in this regards.

Regards
Kutchina Customer Care

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    20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
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