[Resolved]  Bank Of Maharashtra — Wrong charges deducted from saving account

Address:

Jalgaon, Maharashtra

Hi,
I have an account with Bank of Maharashtra from last 5 to 6 years in Jalgaon Branch. My Saving A/C no. is [protected]. The bank had deducted Rs. 221/- from my account under minimum balance charges on June 30, 2011 even though I had balance more than Rs. 500/-. As per policy only Rs. 100/- is sufficient to maintain the account if it is without cheque book. I hold an account without cheque book, so the charges should not have deducted.
When I had seen this, I mailed a branch on E-mail ID “[protected]@mahabank.co.in” on July 2, 2011 mentioning all the details along with the screen shot for more accuracy when nobody attended the phone. But I got no reply on the mail. Therefore after 8 days I called branch where one of the representative informed me, “it was the technical problem from head office and lots of customers facing the same issue. You wait for a week of two we will revert the amount once the problem is resolved.” But there was no progress even after 20 to 21 days, so again I called for the updates where one of the representatives named “Mr. G.E. Kulkarni” attended the phone and replied, “this is the issues from head office and we are not responsible for that. You contact to Head office and get the problem resolved from them and don’t call us.” and put down the phone with arrogant tone. He was not at all co-operative.
When I called to Head office on phone[protected], I was informed, “please send mail to ‘[protected]@mahabank.co.in’ they are responsible for such issues and will contact you immediately”. So I mailed on this ID on August 13, 2011, but still got no reply. I also copied “[protected]@mahabank.co.in” in the mail and got no reply from them too.
After all the efforts from my end I had no option left rather than putting the complaint on this portal. I hope I will get the solution at least via this portal and get the amount back which bank had deducted wrongly.
The Bank of Maharashtra is very renowned one, but some of the branches are not at all co-operative and customer friendly. So I think Bank should really take care of them and should stop such wrong deductions.
Thanks,
Raju Pathan